Intake Clinician
Oceans Healthcare, Norman, OK, United States
Norman Regional Health System and Oceans Healthcare have partnered to expand access to behavioral health services in south central Oklahoma through construction of a new, state‑of‑the‑art behavioral hospital. The Behavioral Health Center at Porter Health Village will be a 48‑bed facility, more than doubling the current inpatient capacity for adult and senior behavioral health patients. The freestanding hospital will replace the existing 20‑bed behavioral health unit and add new services including an intensive outpatient program and a dedicated geriatric behavioral health unit located on the Norman Regional Porter campus.
The Intake Clinician receives and responds to call inquiries for potential admissions and general questions. The Clinician obtains the required information to facilitate admissions, makes referrals for persons not appropriate for admission, reviews pending admissions daily to ensure clinical, financial, insurance, and administrative information has been accurately obtained, and completes Level of Care Assessments. The Clinician works collaboratively with referral sources, community members, patients, providers, and interdepartmentally to ensure the facility’s mission of exemplary patient care and customer service is upheld. The Clinician maintains excellent customer service, listens and processes information, speaks and writes clearly, protects confidentiality in accordance with HIPAA and hospital standards, initiates action, takes personal responsibility, suggests improvements, solves problems independently, complies with government regulations and hospital policies, and completes assigned work in a timely and accurate manner with minimal supervision.
Essential Functions
Admissions Process
Process requests for admission from outside referral agencies and from within the community
Review clinical packets for criteria in alignment with the facility’s capacity
Understand Admission and Exclusionary Criteria
Understand EMTALA
Obtain prior authorizations for admissions
Organize patient current needs and provide a succinct clinical presentation to the admitting physician
Complete Level of Care Assessments/Evaluations
Collaborate with On‑Call Provider to determine appropriate disposition
Communication
Handle sensitive information appropriately and act in a fair and honest manner consistent with the Company’s Code of Conduct including reporting violations
Build and maintain communication processes for efficient information transmission
Work collaboratively with all departments to support the facility’s mission
Ensure current state and federal regulatory standards related to incident communication are met
Demonstrate timely communication of information to appropriate leadership channels
Customer Focus
Interact with patients, family members, external entities and internal staff professionally and respectfully
Adhere to systems and processes that promote a high level of commitment to understanding and meeting the needs of patients, families, and employees
Demonstrate an understanding of the community’s behavioral health resources
Act to preserve patient and family dignity and safety
Values Diversity
Takes measures to gain perspectives from persons with diverse opinions, motivations, abilities, and ethnic and/or cultural backgrounds
Show appreciation for gender, race, age, and other differences
Documentation
Complete required admission documentation within electronic medical record and internal web‑based systems
Ensure documentation for medical records and reports is timely, legible, thorough, and in the required format
Adhere to documentation standards for the department and facility in compliance with regulatory requirements
Document inquiry calls, assessments, managed care data, etc.
Other Duties
Perform other duties as assigned
Educational / Experience Requirements
Current, valid, and active license to practice as a Registered Nurse in the state of employment (valid compact licenses acceptable).
Minimum of an Associate Degree in Nursing.
One year of inpatient hospital experience strongly preferred.
Experience with crisis management or intake preferred.
Qualifications / Skills
Understand admission criteria for varying levels of care, medications commonly prescribed for psychiatric illness, and community resources.
Possess interpersonal skills to develop rapport with patients, families, and referral sources.
Assess and interpret data about patient status to identify needs and provide appropriate referrals, including age and disability related care.
Understand principles of growth and development appropriate to the patient population.
Know mental illness and chemical dependency and associated family dynamics.
Have basic knowledge of chronic mental illness and clinical therapy modalities.
Excellent communication skills for age‑specific patient needs.
Demonstrate assessment skills.
Pass the general age/disability post‑test.
Versatile, flexible, and able to perform in stressful situations.
Good time‑management and organizational skills.
Read, write, and follow verbal and written instructions.
Knowledge of DSM‑IV‑R diagnosis.
Successfully complete CPR certification and an Oceans‑approved behavioral health de‑escalation program.
Work Environment
Subject to many interruptions, occasional pressure due to multiple calls and inquiries, and a high‑paced, stressful atmosphere. The role may involve disagreeable odors, sights, and unpredictable patient behavior. Approximately 90% of the time is spent inside a building that offers weather protection but not necessarily protection from temperature changes.
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The Intake Clinician receives and responds to call inquiries for potential admissions and general questions. The Clinician obtains the required information to facilitate admissions, makes referrals for persons not appropriate for admission, reviews pending admissions daily to ensure clinical, financial, insurance, and administrative information has been accurately obtained, and completes Level of Care Assessments. The Clinician works collaboratively with referral sources, community members, patients, providers, and interdepartmentally to ensure the facility’s mission of exemplary patient care and customer service is upheld. The Clinician maintains excellent customer service, listens and processes information, speaks and writes clearly, protects confidentiality in accordance with HIPAA and hospital standards, initiates action, takes personal responsibility, suggests improvements, solves problems independently, complies with government regulations and hospital policies, and completes assigned work in a timely and accurate manner with minimal supervision.
Essential Functions
Admissions Process
Process requests for admission from outside referral agencies and from within the community
Review clinical packets for criteria in alignment with the facility’s capacity
Understand Admission and Exclusionary Criteria
Understand EMTALA
Obtain prior authorizations for admissions
Organize patient current needs and provide a succinct clinical presentation to the admitting physician
Complete Level of Care Assessments/Evaluations
Collaborate with On‑Call Provider to determine appropriate disposition
Communication
Handle sensitive information appropriately and act in a fair and honest manner consistent with the Company’s Code of Conduct including reporting violations
Build and maintain communication processes for efficient information transmission
Work collaboratively with all departments to support the facility’s mission
Ensure current state and federal regulatory standards related to incident communication are met
Demonstrate timely communication of information to appropriate leadership channels
Customer Focus
Interact with patients, family members, external entities and internal staff professionally and respectfully
Adhere to systems and processes that promote a high level of commitment to understanding and meeting the needs of patients, families, and employees
Demonstrate an understanding of the community’s behavioral health resources
Act to preserve patient and family dignity and safety
Values Diversity
Takes measures to gain perspectives from persons with diverse opinions, motivations, abilities, and ethnic and/or cultural backgrounds
Show appreciation for gender, race, age, and other differences
Documentation
Complete required admission documentation within electronic medical record and internal web‑based systems
Ensure documentation for medical records and reports is timely, legible, thorough, and in the required format
Adhere to documentation standards for the department and facility in compliance with regulatory requirements
Document inquiry calls, assessments, managed care data, etc.
Other Duties
Perform other duties as assigned
Educational / Experience Requirements
Current, valid, and active license to practice as a Registered Nurse in the state of employment (valid compact licenses acceptable).
Minimum of an Associate Degree in Nursing.
One year of inpatient hospital experience strongly preferred.
Experience with crisis management or intake preferred.
Qualifications / Skills
Understand admission criteria for varying levels of care, medications commonly prescribed for psychiatric illness, and community resources.
Possess interpersonal skills to develop rapport with patients, families, and referral sources.
Assess and interpret data about patient status to identify needs and provide appropriate referrals, including age and disability related care.
Understand principles of growth and development appropriate to the patient population.
Know mental illness and chemical dependency and associated family dynamics.
Have basic knowledge of chronic mental illness and clinical therapy modalities.
Excellent communication skills for age‑specific patient needs.
Demonstrate assessment skills.
Pass the general age/disability post‑test.
Versatile, flexible, and able to perform in stressful situations.
Good time‑management and organizational skills.
Read, write, and follow verbal and written instructions.
Knowledge of DSM‑IV‑R diagnosis.
Successfully complete CPR certification and an Oceans‑approved behavioral health de‑escalation program.
Work Environment
Subject to many interruptions, occasional pressure due to multiple calls and inquiries, and a high‑paced, stressful atmosphere. The role may involve disagreeable odors, sights, and unpredictable patient behavior. Approximately 90% of the time is spent inside a building that offers weather protection but not necessarily protection from temperature changes.
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