Customer Care Associate- Health Center at Newbridge
Mountain Area Health Education Center, Asheville, NC, United States
Customer Care Associate
The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.
Specific Responsibilities
Check-in patients via phone or live
Update patients demographic and insurance information
Verify insurance as needed
Collect payments and reconcile cash drawers as assigned
Refer patients to financial advocates as needed
Prepare and provide appropriate patient paperwork
Respond to walk-in patient needs
Monitor waiting room for delays
Check-out patients
Schedule appointments
Provide patients with clinical summary following visit
Coordinate interpreting services for patients
Reconcile appointments
Answer phones, checks voicemails, monitors phone volume
Collects and distributes mail
Scan and fax documents
Monitors appropriate electronic health record inbox and provides follow-up
Participates in orientation of new staff
Float in between front desk and scheduling areas as needed
Provide satellite coverage as assigned
Participate in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational initiatives
Participate in outreach initiatives, community events, and seasonal clinics
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Customer Care Associate may perform.
Key Competencies
Communication Skills
Decision Making
HealthCare Knowledge
Interpersonal Skills
Organizational Values
Problem Solving
Specified Skills
Computer
Advanced computer skills as related to working with medical office software program(s)
Experience with Electronic Health Records
Foreign Language
Ability to speak Spanish strongly preferred
Other
Knowledge of medical office functions including business office work flows
Physical Demands
Not Applicable.
Supervisory Responsibilities: N/A
Education and Experience
Minimum Qualifications:
Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.
Preferred Qualifications:
Previous experience in a medical office/clinical environment preferred.
Required Licenses: N/A
Schedule
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Position Compensation
$20.63/hour, full time + full benefits available
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.
The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.
Specific Responsibilities
Check-in patients via phone or live
Update patients demographic and insurance information
Verify insurance as needed
Collect payments and reconcile cash drawers as assigned
Refer patients to financial advocates as needed
Prepare and provide appropriate patient paperwork
Respond to walk-in patient needs
Monitor waiting room for delays
Check-out patients
Schedule appointments
Provide patients with clinical summary following visit
Coordinate interpreting services for patients
Reconcile appointments
Answer phones, checks voicemails, monitors phone volume
Collects and distributes mail
Scan and fax documents
Monitors appropriate electronic health record inbox and provides follow-up
Participates in orientation of new staff
Float in between front desk and scheduling areas as needed
Provide satellite coverage as assigned
Participate in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational initiatives
Participate in outreach initiatives, community events, and seasonal clinics
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Customer Care Associate may perform.
Key Competencies
Communication Skills
Decision Making
HealthCare Knowledge
Interpersonal Skills
Organizational Values
Problem Solving
Specified Skills
Computer
Advanced computer skills as related to working with medical office software program(s)
Experience with Electronic Health Records
Foreign Language
Ability to speak Spanish strongly preferred
Other
Knowledge of medical office functions including business office work flows
Physical Demands
Not Applicable.
Supervisory Responsibilities: N/A
Education and Experience
Minimum Qualifications:
Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.
Preferred Qualifications:
Previous experience in a medical office/clinical environment preferred.
Required Licenses: N/A
Schedule
Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Position Compensation
$20.63/hour, full time + full benefits available
At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.
MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.