Customer Service- Reships
Etrailer, Wentzville, MO, United States
Customer Service- Reships
Position Type Full Time Travel Percentage None Category Customer Service
Description
Customer Service Support - Reships
Pay:
Starting at $17.50/hour
Schedule:
Monday-Friday, 1:00pm-9:30pm
Job Type:
Full-time
Location:
Wentzville, MO 63385 (Onsite)
About etrailer
etrailer helps people tow, travel, camp, and get work done with the right gear and real human support. We operate like a small shop, focused on taking care of neighbors with speed, accuracy, and hospitality.
The role
This is a reships and returns support role. You will help solve post-delivery issues like missing, damaged, or incorrect items and process returns and credits. This role is mostly back-end order support with targeted customer contact by phone and email when needed.
What you will do
Create invoices to issue credits, process returns, and support inventory adjustments
Create reship invoices for missing, damaged, or incorrect items to resolve issues quickly
Research orders, shipment details, and product information to determine the right solution
Communicate with customers by phone/email as needed to close the loop
Partner with teammates and other departments to resolve issues and reduce repeat problems
Other duties as assigned
What success looks like
Accurate credits, invoices, and documentation
Fast, clear resolution with minimal back-and-forth
Strong teamwork and early escalation when something does not look right
Reliable attendance and steady performance in a fast-paced environment
Qualifications
High School Diploma or GED required
Comfort working on a computer and learning new systems
Strong attention to detail and follow-through
Customer service, order support, shipping/returns experience is preferred, not required
Interest in outdoor/travel/towing activities is a plus
Benefits and perks
Paid holidays and paid vacation
Family Time Premium
401(k) with company match
Medical, dental, and vision insurance
Training and peer mentor support
Adjustable sit/stand desks, natural light office environment
Company events and access to borrowing outdoor/travel gear
Work location This is an onsite role in Wentzville, MO near major highways.
Position Type Full Time Travel Percentage None Category Customer Service
Description
Customer Service Support - Reships
Pay:
Starting at $17.50/hour
Schedule:
Monday-Friday, 1:00pm-9:30pm
Job Type:
Full-time
Location:
Wentzville, MO 63385 (Onsite)
About etrailer
etrailer helps people tow, travel, camp, and get work done with the right gear and real human support. We operate like a small shop, focused on taking care of neighbors with speed, accuracy, and hospitality.
The role
This is a reships and returns support role. You will help solve post-delivery issues like missing, damaged, or incorrect items and process returns and credits. This role is mostly back-end order support with targeted customer contact by phone and email when needed.
What you will do
Create invoices to issue credits, process returns, and support inventory adjustments
Create reship invoices for missing, damaged, or incorrect items to resolve issues quickly
Research orders, shipment details, and product information to determine the right solution
Communicate with customers by phone/email as needed to close the loop
Partner with teammates and other departments to resolve issues and reduce repeat problems
Other duties as assigned
What success looks like
Accurate credits, invoices, and documentation
Fast, clear resolution with minimal back-and-forth
Strong teamwork and early escalation when something does not look right
Reliable attendance and steady performance in a fast-paced environment
Qualifications
High School Diploma or GED required
Comfort working on a computer and learning new systems
Strong attention to detail and follow-through
Customer service, order support, shipping/returns experience is preferred, not required
Interest in outdoor/travel/towing activities is a plus
Benefits and perks
Paid holidays and paid vacation
Family Time Premium
401(k) with company match
Medical, dental, and vision insurance
Training and peer mentor support
Adjustable sit/stand desks, natural light office environment
Company events and access to borrowing outdoor/travel gear
Work location This is an onsite role in Wentzville, MO near major highways.