Front Desk Associate - Full-Time Floater
Marcus Corporation, Coralville, IA, United States
Front Desk Associate (Floater)
Looking for a flexible, full-time role in hospitality with variety in your schedule?
The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate (Floater) to join our team. This role is perfect for someone who enjoys variety and thrives in a fast-paced environment, supporting both first and second shift operations.
Our Front Desk Associates are the face of the hotelwelcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service.
If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, "can-do" attitude, we would love to meet you.
Schedule & Pay
Full-time: 3040 hours per week
Flexible schedule, floating between:
1st Shift: 7:00 AM 3:00 PM
2nd Shift: 3:00 PM 11:00 PM
Weekend availability required
Pay range: $15 $18/hour, based on experience
Why Our Front Desk Team Loves Working Here
Competitive pay based on experience
Matching 401(k) and profit-sharing
Health benefits available after 30 days for full-time associates
Free and discounted meals & Starbucks
Free Marcus Theatre movie tickets
Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
Free parking
A supportive team environment focused on People Pleasing People
What You'll Do
As a Front Desk Associate, you will play an important role in creating positive guest experiences from arrival through departure.
Responsibilities include:
Warmly greet and welcome guests upon arrival
Check guests in and out of the hotel efficiently and accurately
Answer guest questions about hotel amenities, local attractions, and services
Handle guest requests or concerns with patience, professionalism, and care
Input and retrieve information from hotel computer systems
Assign rooms based on guest preferences and availability
Answer phones and respond to guest inquiries in a professional manner
Maintain accurate cash handling and house bank responsibilities
Assist with luggage storage when needed
Communicate guest needs to other departments to ensure seamless service
Maintain cleanliness and organization of the front desk area
Support the team and assist with other duties as assigned
What We're Looking For
We're looking for someone who naturally enjoys working with people and creating great experiences.
Ideal candidates will have:
Strong customer service and communication skills
A friendly, positive, and professional demeanor
The ability to remain calm and solution-focused during busy or challenging situations
Strong attention to detail and organization
Basic computer skills and ability to learn hotel systems
Ability to stand and move throughout the front office during the shift
High school diploma or equivalent
Previous hospitality, retail, or customer service experience is helpful but not required.
If you're the type of person who remembers names, enjoys solving problems, and loves making someone's day better, you'll thrive in this role.
About Us
At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members.
The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.
Marcus Hotels & Resorts is an Equal Opportunity Employer. All offers of employment are subject to E-Verify verification of identity and employment eligibility.
Looking for a flexible, full-time role in hospitality with variety in your schedule?
The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate (Floater) to join our team. This role is perfect for someone who enjoys variety and thrives in a fast-paced environment, supporting both first and second shift operations.
Our Front Desk Associates are the face of the hotelwelcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service.
If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, "can-do" attitude, we would love to meet you.
Schedule & Pay
Full-time: 3040 hours per week
Flexible schedule, floating between:
1st Shift: 7:00 AM 3:00 PM
2nd Shift: 3:00 PM 11:00 PM
Weekend availability required
Pay range: $15 $18/hour, based on experience
Why Our Front Desk Team Loves Working Here
Competitive pay based on experience
Matching 401(k) and profit-sharing
Health benefits available after 30 days for full-time associates
Free and discounted meals & Starbucks
Free Marcus Theatre movie tickets
Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
Free parking
A supportive team environment focused on People Pleasing People
What You'll Do
As a Front Desk Associate, you will play an important role in creating positive guest experiences from arrival through departure.
Responsibilities include:
Warmly greet and welcome guests upon arrival
Check guests in and out of the hotel efficiently and accurately
Answer guest questions about hotel amenities, local attractions, and services
Handle guest requests or concerns with patience, professionalism, and care
Input and retrieve information from hotel computer systems
Assign rooms based on guest preferences and availability
Answer phones and respond to guest inquiries in a professional manner
Maintain accurate cash handling and house bank responsibilities
Assist with luggage storage when needed
Communicate guest needs to other departments to ensure seamless service
Maintain cleanliness and organization of the front desk area
Support the team and assist with other duties as assigned
What We're Looking For
We're looking for someone who naturally enjoys working with people and creating great experiences.
Ideal candidates will have:
Strong customer service and communication skills
A friendly, positive, and professional demeanor
The ability to remain calm and solution-focused during busy or challenging situations
Strong attention to detail and organization
Basic computer skills and ability to learn hotel systems
Ability to stand and move throughout the front office during the shift
High school diploma or equivalent
Previous hospitality, retail, or customer service experience is helpful but not required.
If you're the type of person who remembers names, enjoys solving problems, and loves making someone's day better, you'll thrive in this role.
About Us
At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members.
The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.
Marcus Hotels & Resorts is an Equal Opportunity Employer. All offers of employment are subject to E-Verify verification of identity and employment eligibility.