Front Office Supervisor - 2nd Shift
Marcus Corporation, Coralville, IA, United States
Front Office Supervisor
The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day.
As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People.
Schedule & Pay
Full-time position
2nd Shift: 3:00 PM 11:00 PM
Weekend availability required
Pay range: $18 $20/hour, commensurate with experience
Why Our Front Office Team Loves Working Here
Consistent evening schedule
Competitive pay based on experience
Matching 401(k) and profit-sharing
Health benefits available after 30 days for full-time associates
Free and discounted meals & Starbucks
Free Marcus Theatre movie tickets
Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
Free parking
A supportive team environment focused on People Pleasing People
What You'll Do
As a Front Office Supervisor, you will lead front desk operations during your shift and ensure a seamless guest experience.
Responsibilities include:
Supervise and support front desk associates and bell staff as needed
Serve as the primary point of contact for guest concerns and escalations
Ensure efficient and accurate check-in and check-out processes
Monitor room inventory, availability, and upgrades
Assist with VIP arrivals, group check-ins, and special requests
Handle guest concerns with professionalism and resolve issues promptly
Maintain accurate cash handling and house bank procedures
Ensure completion of daily checklists and shift responsibilities
Communicate effectively with housekeeping and other departments
Complete shift reports and pass-along notes
Support training, coaching, and development of front desk associates
Maintain front desk organization and cleanliness
Step in to assist the team during busy periods
What We're Looking For
We're looking for a confident, dependable leader who thrives in a fast-paced environment.
Ideal candidates will have:
Previous front desk or guest service experience required
Prior supervisory or leadership experience preferred
Strong customer service and communication skills
Ability to lead, coach, and support a team
Strong attention to detail and organizational skills
Ability to multi-task and remain calm under pressure
Basic computer skills and ability to learn hotel systems
Ability to stand and move throughout the shift
About Us
At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members.
The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.
Marcus Hotels & Resorts is an Equal Opportunity Employer. All offers of employment are subject to E-Verify verification of identity and employment eligibility.
The Hyatt Regency Coralville Hotel & Conference Center is seeking a motivated, service-driven Front Office Supervisor to lead our team during second shift. This role is ideal for someone who enjoys leading by example, supporting a team, and ensuring exceptional guest experiences during one of the busiest times of the day.
As a Front Office Supervisor, you will oversee front desk operations, support associates, and ensure every guest interaction reflects our commitment to People Pleasing People.
Schedule & Pay
Full-time position
2nd Shift: 3:00 PM 11:00 PM
Weekend availability required
Pay range: $18 $20/hour, commensurate with experience
Why Our Front Office Team Loves Working Here
Consistent evening schedule
Competitive pay based on experience
Matching 401(k) and profit-sharing
Health benefits available after 30 days for full-time associates
Free and discounted meals & Starbucks
Free Marcus Theatre movie tickets
Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
Free parking
A supportive team environment focused on People Pleasing People
What You'll Do
As a Front Office Supervisor, you will lead front desk operations during your shift and ensure a seamless guest experience.
Responsibilities include:
Supervise and support front desk associates and bell staff as needed
Serve as the primary point of contact for guest concerns and escalations
Ensure efficient and accurate check-in and check-out processes
Monitor room inventory, availability, and upgrades
Assist with VIP arrivals, group check-ins, and special requests
Handle guest concerns with professionalism and resolve issues promptly
Maintain accurate cash handling and house bank procedures
Ensure completion of daily checklists and shift responsibilities
Communicate effectively with housekeeping and other departments
Complete shift reports and pass-along notes
Support training, coaching, and development of front desk associates
Maintain front desk organization and cleanliness
Step in to assist the team during busy periods
What We're Looking For
We're looking for a confident, dependable leader who thrives in a fast-paced environment.
Ideal candidates will have:
Previous front desk or guest service experience required
Prior supervisory or leadership experience preferred
Strong customer service and communication skills
Ability to lead, coach, and support a team
Strong attention to detail and organizational skills
Ability to multi-task and remain calm under pressure
Basic computer skills and ability to learn hotel systems
Ability to stand and move throughout the shift
About Us
At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members.
The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.
Marcus Hotels & Resorts is an Equal Opportunity Employer. All offers of employment are subject to E-Verify verification of identity and employment eligibility.