Customer Service & Operations Specialist
LHH, Kansas City, MO, United States
Customer Service & Operations Specialist
Kansas City, MO | Fully Onsite Full-Time | Direct Hire | up to $27ph. LHH Recruitment Solutions is working with a client who is seeking a detail-oriented and customer-focused Customer Service & Operations Specialist to support daily banking operations while delivering exceptional service to clients. This role serves as a critical link between customers, Branch staff, and internal operationsensuring transactions are processed accurately, issues are resolved efficiently, and regulatory standards are consistently met. The ideal candidate combines strong customer service skills with a solid understanding of banking operations, compliance, and process support.
Key Responsibilities:
Customer Service & Client Support
Serve as a primary point of contact for customer inquiries related to accounts, transactions, and banking services
Resolve customer issues professionally and efficiently, escalating complex matters when appropriate
Educate customers on banking products, services, and digital tools to enhance their overall experience
Maintain accurate documentation of customer interactions and follow up on open items
Banking Operations & Transaction Support
Process routine and complex transactions including deposits, transfers, ACH/wires, account maintenance, and exception items
Support daily operational workflows to ensure accuracy, efficiency, and timeliness
Conduct account research and assist with reconciliations, adjustments, and operational reports
Partner with internal teams (Branches, compliance, loan operations) to ensure smooth end-to-end processes
Qualifications:
High school diploma required, associate or bachelor's degree in business, Finance, or a related field preferred
2+ years of experience in banking, financial services, customer service, or operations
Strong understanding of banking products, transaction processing, and operational procedures
Excellent communication, problem-solving, and organizational skills
High attention to detail with the ability to manage multiple priorities
Proficiency with banking systems and Microsoft Office (Excel, Outlook, Word)
Pay Details: $22.00 to $25.00 per hour Search managed by: Claire Grossman Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Military connected talent encouraged to apply Ref: US_EN_27_814386_3123950
Kansas City, MO | Fully Onsite Full-Time | Direct Hire | up to $27ph. LHH Recruitment Solutions is working with a client who is seeking a detail-oriented and customer-focused Customer Service & Operations Specialist to support daily banking operations while delivering exceptional service to clients. This role serves as a critical link between customers, Branch staff, and internal operationsensuring transactions are processed accurately, issues are resolved efficiently, and regulatory standards are consistently met. The ideal candidate combines strong customer service skills with a solid understanding of banking operations, compliance, and process support.
Key Responsibilities:
Customer Service & Client Support
Serve as a primary point of contact for customer inquiries related to accounts, transactions, and banking services
Resolve customer issues professionally and efficiently, escalating complex matters when appropriate
Educate customers on banking products, services, and digital tools to enhance their overall experience
Maintain accurate documentation of customer interactions and follow up on open items
Banking Operations & Transaction Support
Process routine and complex transactions including deposits, transfers, ACH/wires, account maintenance, and exception items
Support daily operational workflows to ensure accuracy, efficiency, and timeliness
Conduct account research and assist with reconciliations, adjustments, and operational reports
Partner with internal teams (Branches, compliance, loan operations) to ensure smooth end-to-end processes
Qualifications:
High school diploma required, associate or bachelor's degree in business, Finance, or a related field preferred
2+ years of experience in banking, financial services, customer service, or operations
Strong understanding of banking products, transaction processing, and operational procedures
Excellent communication, problem-solving, and organizational skills
High attention to detail with the ability to manage multiple priorities
Proficiency with banking systems and Microsoft Office (Excel, Outlook, Word)
Pay Details: $22.00 to $25.00 per hour Search managed by: Claire Grossman Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Military connected talent encouraged to apply Ref: US_EN_27_814386_3123950