Care Coordinator
Cypress HCM, Lehi, UT, United States
Care Coordinator
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of a team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system.
In joining our clients’ Care Navigation team, you’ll have the important role of helping members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.
Responsibilities :
Provide telephonic support for our Care Navigation program, care managers, and members the company serves
Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings
Work directly with members, vendors and providers to ensure superior coordination of care
Co-manage cases with care managers, ensuring all assigned tasks are completed on time
Act as liaison between Care Navigation and other Customer Service teams within our company, ensuring member needs are met in an accurate and timely manner
Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite
Other duties and projects as assigned by Manager
Qualifications :
1+ years experience in customer-facing xywuqvp role, healthcare experience is preferred.
Bilingual: (English/Spanish) is a plus
Bachelor's or Associate's degree is a plus
Effectively handle multiple priorities, organize workload, and meet deadlines
Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
Self driven and able to maintain composure and compassion when balancing a high volume of tasks
You are comfortable navigating multiple computer applications with dexterity
Compensation: $27.64 per hour
ID: 2653
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of a team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system.
In joining our clients’ Care Navigation team, you’ll have the important role of helping members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.
Responsibilities :
Provide telephonic support for our Care Navigation program, care managers, and members the company serves
Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings
Work directly with members, vendors and providers to ensure superior coordination of care
Co-manage cases with care managers, ensuring all assigned tasks are completed on time
Act as liaison between Care Navigation and other Customer Service teams within our company, ensuring member needs are met in an accurate and timely manner
Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite
Other duties and projects as assigned by Manager
Qualifications :
1+ years experience in customer-facing xywuqvp role, healthcare experience is preferred.
Bilingual: (English/Spanish) is a plus
Bachelor's or Associate's degree is a plus
Effectively handle multiple priorities, organize workload, and meet deadlines
Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
Self driven and able to maintain composure and compassion when balancing a high volume of tasks
You are comfortable navigating multiple computer applications with dexterity
Compensation: $27.64 per hour
ID: 2653