Takata Recall Program Coordinator
Stellantis, Auburn Hills, MI, United States
The Takata Program Coordinator supports the Takata Program Manager by coordinating and executing Takata outreach initiatives designed to improve recall completion rates. This role focuses on day‑to‑day program support, tracking, and coordination of outreach activities, while also providing similar support for outreach initiatives in other regions of the company as needed. The position enables effective execution, consistency, and visibility across outreach programs.
Job Description
Provide day‑to‑day coordination and execution support to the Takata Program Manager for Takata outreach initiatives.
Support outreach activities including mail programs, third‑party notifications, incentive initiatives, mobile service efforts, and other customer engagement actions.
Track outreach schedules, milestones, deliverables, and action items to ensure activities are executed according to plan.
Maintain outreach tracking tools, logs, and documentation used by the Takata Program Manager for program oversight and reporting.
Assist with preparation of outreach metrics, summaries, and supporting data for internal updates and regulatory reporting inputs.
Coordinate with internal stakeholders (e.g., Government Investigations, Field Operations, Communications, ICT, Legal) and external vendors to support outreach execution.
Support budget tracking, documentation, and administrative tasks related to Takata outreach initiatives under direction of the Program Manager.
Provide coordination and tracking support for Takata outreach initiatives in other regions, applying consistent processes and tools.
Identify execution issues, risks, or gaps related to outreach activities and elevate them to the Takata Program Manager with supporting information.
Capture lessons learned and support continuous improvement of outreach processes and documentation.
Ensure outreach activities and related data handling align with internal governance, privacy, and regulatory requirements.
Basic Qualifications
Bachelor’s degree in Business, Communications, Data Analytics, Public Policy, Engineering, or a related field
Minimum of 5 years of experience supporting cross‑functional programs, outreach initiatives, investigations, compliance, or recall‑related activities
Working knowledge of program coordination processes, including planning, tracking, documentation, and execution support across multiple stakeholders
Cross‑functional experience working with teams such as investigations, field operations, communications, legal, data/IT, and external vendors
Strong organizational skills with the ability to manage multiple initiatives, timelines, and deliverables simultaneously
Demonstrated ability to understand and break down complex issues into clear tasks, tracking mechanisms, and summaries for program leadership
Strong written and verbal communication skills to support preparation of program updates, reports, and internal communications
Attention to detail and a strong commitment to accuracy, documentation, and process adherence
Ability to execute effectively in a fast‑paced, deadline‑driven environment and adapt to changing priorities
Ability to work independently on assigned responsibilities while operating under the direction of a Program Manager; does not include people leadership responsibility
Preferred Qualifications
MBA
Experience supporting customer outreach, recall execution, regulatory support, or similar operational programs
Benefits
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit
We proudly support all paths to parenthood‑including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off
We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We Help You Plan For The Future With
An employer match on contributions to your 401k, Roth, and Catch‑Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program
Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
#J-18808-Ljbffr
Job Description
Provide day‑to‑day coordination and execution support to the Takata Program Manager for Takata outreach initiatives.
Support outreach activities including mail programs, third‑party notifications, incentive initiatives, mobile service efforts, and other customer engagement actions.
Track outreach schedules, milestones, deliverables, and action items to ensure activities are executed according to plan.
Maintain outreach tracking tools, logs, and documentation used by the Takata Program Manager for program oversight and reporting.
Assist with preparation of outreach metrics, summaries, and supporting data for internal updates and regulatory reporting inputs.
Coordinate with internal stakeholders (e.g., Government Investigations, Field Operations, Communications, ICT, Legal) and external vendors to support outreach execution.
Support budget tracking, documentation, and administrative tasks related to Takata outreach initiatives under direction of the Program Manager.
Provide coordination and tracking support for Takata outreach initiatives in other regions, applying consistent processes and tools.
Identify execution issues, risks, or gaps related to outreach activities and elevate them to the Takata Program Manager with supporting information.
Capture lessons learned and support continuous improvement of outreach processes and documentation.
Ensure outreach activities and related data handling align with internal governance, privacy, and regulatory requirements.
Basic Qualifications
Bachelor’s degree in Business, Communications, Data Analytics, Public Policy, Engineering, or a related field
Minimum of 5 years of experience supporting cross‑functional programs, outreach initiatives, investigations, compliance, or recall‑related activities
Working knowledge of program coordination processes, including planning, tracking, documentation, and execution support across multiple stakeholders
Cross‑functional experience working with teams such as investigations, field operations, communications, legal, data/IT, and external vendors
Strong organizational skills with the ability to manage multiple initiatives, timelines, and deliverables simultaneously
Demonstrated ability to understand and break down complex issues into clear tasks, tracking mechanisms, and summaries for program leadership
Strong written and verbal communication skills to support preparation of program updates, reports, and internal communications
Attention to detail and a strong commitment to accuracy, documentation, and process adherence
Ability to execute effectively in a fast‑paced, deadline‑driven environment and adapt to changing priorities
Ability to work independently on assigned responsibilities while operating under the direction of a Program Manager; does not include people leadership responsibility
Preferred Qualifications
MBA
Experience supporting customer outreach, recall execution, regulatory support, or similar operational programs
Benefits
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit
We proudly support all paths to parenthood‑including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off
We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We Help You Plan For The Future With
An employer match on contributions to your 401k, Roth, and Catch‑Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program
Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
EOE / Disability / Veteran
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
#J-18808-Ljbffr