Assistant Manager, Cafe and Stores (Food Services Supervisor), IU Dining and Hos
Indiana University Bloomington, Bloomington, IN, United States
Overview
DINING HALLS (BA-CAFE-IUBLA) - Indiana University (IU) Dining and Hospitality supports IU's core values of education, innovation, and tradition by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries. Retail dining runs food operations for cafes and campus stores at IU Bloomington, managing relationships with external food service partners and with vendors whose retail products are carried on campus. Retail dining staff work with residential and Indiana Memorial Union (IMU) dining teams to ensure procurement aligns with student preferences and dietary needs.
Responsibilities
Assist with the management, administration, and/or production for IU Dining and Hospitality.
Provide customer service, staff scheduling, and supervision.
Oversee the preparation and service of meals.
Oversee purchasing and production, including managing menus and orders, directing stores attendants, and overseeing the receiving process, depending on assignment.
Collaborate with the retail area manager or location general manager on budget preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service, and coordination of special events and conferences.
Rotate weekly, monthly, and seasonal promotions and assist with brand management.
Assume the role of the general manager in their absence.
General Responsibilities
May be responsible for planning, hiring, and scheduling student employees; assigning and monitoring work; approving time off; providing regular training; taking corrective action; addressing employee and/or customer complaints; recruiting; and reviewing and promoting employee development.
Explain and demonstrate methods and procedures for performing tasks, including food handling and sanitation techniques.
Monitor work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
Monitor and support the food operation’s process measures and be accountable for the results.
Review production worksheet and organize tasks for shift staff.
Place orders for food to meet production needs.
Record usage of food and leftover quantities and store food appropriately.
Monitor, direct, and assist staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, ensuring timely delivery.
Ensure customer service standards are demonstrated on the job.
Monitor on-hand inventory and determine quantity of food to order; complete inventory orders.
Respond to and resolve customer complaints and concerns to maintain positive relations.
Maintain food safety, training, and food logs.
May have cash management responsibilities for retail food sales.
May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredients; may wash, peel, cut, slice, trim, or blend items for cooking and serving.
May perform tasks specific to bartending, catering, or dining room services.
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education, Experience & Certifications
Education
– Required: High school diploma or equivalent (such as HSED or GED).
Work Experience
– Required: 1 year of experience in food services and demonstrated leadership skills.
Licenses & Certifications
– Required: Food Safety (ServSafe) certification within 180 days of date of hire.
Preferred : Valid driver\'s license with ability to be insured by IU from date of hire.
Skills
Friendly and service-oriented.
Ability to work in a safe and efficient manner.
Knowledge of health and safety regulations.
Knowledge of professional cooking principles.
Ability to respond to common food inquiries or complaints and take appropriate action to resolve issues.
Ability to work in a group environment and treat employees and customers with kindness and respect.
Ability to be a flexible team player in a dynamic, customer-focused environment requiring communication, facilitation, and coaching skills.
Ability to work in a safe and efficient manner.
This position requires tasks typically associated with front and back-of-house food service work, including periods of sedentary work and frequent movement, use of commercial kitchen equipment, ability to move supplies weighing 20-40 pounds, and effective communication. The role must perform essential functions with or without accommodation.
Salary: $19.25 per hour
Salary Plan Grade: PAC 3FS
Job Status: This position is Non-Exempt, Non-Union
Benefits & Additional Information
Comprehensive medical and dental insurance
Health savings account with IU contributions
Flexible spending accounts for healthcare and dependent care
Basic life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
EAP
For more information, learn about IU Benefit Programs. Career Level: Mastery. FLSA: Nonexempt. Job Function: Operations. Job Family: Food Services.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. The posting may close earlier at the University’s discretion but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may attach it with your resume.
Indiana University is an equal opportunity employer and provider of ADA services. See IU Notice of Non-Discrimination for details. The Annual Security and Fire Safety Report is available online or by requesting a physical copy from IU Public Safety.
Request Support: Telephone: 812-856-1234
#J-18808-Ljbffr
DINING HALLS (BA-CAFE-IUBLA) - Indiana University (IU) Dining and Hospitality supports IU's core values of education, innovation, and tradition by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries. Retail dining runs food operations for cafes and campus stores at IU Bloomington, managing relationships with external food service partners and with vendors whose retail products are carried on campus. Retail dining staff work with residential and Indiana Memorial Union (IMU) dining teams to ensure procurement aligns with student preferences and dietary needs.
Responsibilities
Assist with the management, administration, and/or production for IU Dining and Hospitality.
Provide customer service, staff scheduling, and supervision.
Oversee the preparation and service of meals.
Oversee purchasing and production, including managing menus and orders, directing stores attendants, and overseeing the receiving process, depending on assignment.
Collaborate with the retail area manager or location general manager on budget preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service, and coordination of special events and conferences.
Rotate weekly, monthly, and seasonal promotions and assist with brand management.
Assume the role of the general manager in their absence.
General Responsibilities
May be responsible for planning, hiring, and scheduling student employees; assigning and monitoring work; approving time off; providing regular training; taking corrective action; addressing employee and/or customer complaints; recruiting; and reviewing and promoting employee development.
Explain and demonstrate methods and procedures for performing tasks, including food handling and sanitation techniques.
Monitor work performance for quality, accuracy, and completeness to ensure compliance with departmental standards.
Monitor and support the food operation’s process measures and be accountable for the results.
Review production worksheet and organize tasks for shift staff.
Place orders for food to meet production needs.
Record usage of food and leftover quantities and store food appropriately.
Monitor, direct, and assist staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media, ensuring timely delivery.
Ensure customer service standards are demonstrated on the job.
Monitor on-hand inventory and determine quantity of food to order; complete inventory orders.
Respond to and resolve customer complaints and concerns to maintain positive relations.
Maintain food safety, training, and food logs.
May have cash management responsibilities for retail food sales.
May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredients; may wash, peel, cut, slice, trim, or blend items for cooking and serving.
May perform tasks specific to bartending, catering, or dining room services.
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
Education, Experience & Certifications
Education
– Required: High school diploma or equivalent (such as HSED or GED).
Work Experience
– Required: 1 year of experience in food services and demonstrated leadership skills.
Licenses & Certifications
– Required: Food Safety (ServSafe) certification within 180 days of date of hire.
Preferred : Valid driver\'s license with ability to be insured by IU from date of hire.
Skills
Friendly and service-oriented.
Ability to work in a safe and efficient manner.
Knowledge of health and safety regulations.
Knowledge of professional cooking principles.
Ability to respond to common food inquiries or complaints and take appropriate action to resolve issues.
Ability to work in a group environment and treat employees and customers with kindness and respect.
Ability to be a flexible team player in a dynamic, customer-focused environment requiring communication, facilitation, and coaching skills.
Ability to work in a safe and efficient manner.
This position requires tasks typically associated with front and back-of-house food service work, including periods of sedentary work and frequent movement, use of commercial kitchen equipment, ability to move supplies weighing 20-40 pounds, and effective communication. The role must perform essential functions with or without accommodation.
Salary: $19.25 per hour
Salary Plan Grade: PAC 3FS
Job Status: This position is Non-Exempt, Non-Union
Benefits & Additional Information
Comprehensive medical and dental insurance
Health savings account with IU contributions
Flexible spending accounts for healthcare and dependent care
Basic life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
EAP
For more information, learn about IU Benefit Programs. Career Level: Mastery. FLSA: Nonexempt. Job Function: Operations. Job Family: Food Services.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. The posting may close earlier at the University’s discretion but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may attach it with your resume.
Indiana University is an equal opportunity employer and provider of ADA services. See IU Notice of Non-Discrimination for details. The Annual Security and Fire Safety Report is available online or by requesting a physical copy from IU Public Safety.
Request Support: Telephone: 812-856-1234
#J-18808-Ljbffr