Learning & Development Manager
Auberge, Waimea, HI, United States
Learning & Development Manager
The annual base salary for this position is $75k - $80k.
Responsibilities
Spend time in the operation observing, coaching, and elevating service delivery
Provide real-time feedback to teams and leaders
Partner with departments to identify gaps and drive performance improvement
Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
Ensure learning reflects both brand standards and the Soul of the Place
Reinforce learning through daily touchpoints, coaching, and ongoing development
Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
Support engagement, retention, and internal growth across the property
Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)
Qualifications
Education:
Any combination of education and experience that provides the required knowledge, skills and abilities. High school graduate required. College education is preferred.
Experience:
Minimum 1 year prior hotel experience is preferred.
Previous recruitment experience, ideally in hospitality, preferred.
Equal Opportunity Employer
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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The annual base salary for this position is $75k - $80k.
Responsibilities
Spend time in the operation observing, coaching, and elevating service delivery
Provide real-time feedback to teams and leaders
Partner with departments to identify gaps and drive performance improvement
Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning
Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
Ensure learning reflects both brand standards and the Soul of the Place
Reinforce learning through daily touchpoints, coaching, and ongoing development
Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
Support engagement, retention, and internal growth across the property
Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)
Qualifications
Education:
Any combination of education and experience that provides the required knowledge, skills and abilities. High school graduate required. College education is preferred.
Experience:
Minimum 1 year prior hotel experience is preferred.
Previous recruitment experience, ideally in hospitality, preferred.
Equal Opportunity Employer
DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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