Learning & Development Manager
Auberge, Dallas, TX, United States
The Learning and Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs. Serving as a facilitator, the L&D Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property.
What you’ll be doing
Manage and facilitate existing training programs that include service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program
Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
Become a trusted partner and influencer with all department leaders and have a full understanding of their teams and training requirements
Assist with miscellaneous Talent & Culture functions, as needed
Who are you
Passionate about creating luxury experiences and teaching "how-to"
Experience as a training facilitator having a track record of impactful and effective program delivery
Excellence relationship building skills with the ability to truly connect an audience
Strong attention to detail and advanced preparation.
Self-starter and always proactive with the ability to work in a fast-paced and changing environment
Experience within the hospitality industry as a trainer is preferred
B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
Bi-lingual (English/Spanish) is desirable and preferred
The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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What you’ll be doing
Manage and facilitate existing training programs that include service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program
Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
Become a trusted partner and influencer with all department leaders and have a full understanding of their teams and training requirements
Assist with miscellaneous Talent & Culture functions, as needed
Who are you
Passionate about creating luxury experiences and teaching "how-to"
Experience as a training facilitator having a track record of impactful and effective program delivery
Excellence relationship building skills with the ability to truly connect an audience
Strong attention to detail and advanced preparation.
Self-starter and always proactive with the ability to work in a fast-paced and changing environment
Experience within the hospitality industry as a trainer is preferred
B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
Bi-lingual (English/Spanish) is desirable and preferred
The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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