Assistant Valet Manager - Ft. Worth
Parking Management Company, Fort Worth, TX, United States
Position Summary
The Assistant Account Manager supports daily operations by ensuring high‑quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates.
Primary Objective
To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.
Guest Service Leadership
Provide hands‑on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards. Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality.
Operational Oversight
Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims and associate injuries through continuous monitoring and training on safety protocols.
Human Resources Support
Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high‑performing team.
Service Standards, Appearance and Discipline
Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high‑quality guest experience. Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation.
Client and Communication Management
Maintain clear and consistent communication with both associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention.
Payroll and Reporting Oversight
Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy.
Revenue Management Support
Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance.
Team Development and Workplace Culture
Identify and develop high‑potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high‑performing team. Foster a positive, team‑oriented culture that encourages open communication, collaboration, and mutual respect.
24/7 Operational Support
Serve as a key contact for urgent operational issues, remaining available for on‑call problem‑solving to always support the account, ensuring uninterrupted service and immediate response to critical needs.
Company Initiatives
Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
Supervisory Responsibilities
Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings and complete assigned training modules in a timely manner, including flexible hours during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.
Competency / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
High school diploma or general education degree (GED). At least one year of supervisory and related customer service/hospitality experience is preferred; management or leadership related training, certifications, or business experience is preferred.
Certificates and Licenses
A valid driver’s license and reliable transportation are required, with a clean motor vehicle record (no more than three moving violations within three years). Pass and maintain a clean background check. No special certifications are necessary.
Hospitality, Customer Service and Communication
Deliver exceptional guest service by maintaining a professional and courteous demeanor, actively listening, and anticipating guest needs to provide personalized assistance and thoughtful recommendations. Foster a welcoming and memorable experience through clear, professional communication.
Strong Analytical and Problem‑Solving Abilities
Analyze complex revenue and payroll data, identify and correct discrepancies, investigate root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
Work Environment
The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.
Physical Demands
Extended periods of sitting, standing, walking, and lifting moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on‑site awareness and safety.
Cell Phone Use
May be required to use personal cell phones for work‑related communication. Reimbursement for work‑related phone usage will follow company policy.
Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws and employer compensation, pay transparency, and pay equity laws.
Additional Compensation and Benefits
Health benefits – Medical, vision, and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employment Relationship
Employment with PMC is on an at‑will basis; either the employee or the employer may end the relationship at any time, for any reason, with or without cause or notice.
Labor Standards
This position is classified as exempt under the Fair Labor Standards Act (FLSA); employees are not eligible for overtime pay beyond 40 hours in a workweek. PMC adheres to all applicable wage and overtime laws. All hourly rates meet or exceed the minimum wage for the work location.
Leave Policies
PMC is compliant with all required and FMLA paid leave requirements, such as sick leave, state paid family leave, and other state-specific provisions.
Equal Employment Opportunity
Parking Management Company is an equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and EEO Compliance
The company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Job Title
Assistant Account Manager
Department
Valet Parking Operations
Reports to Directly
Account Manager
Schedule
Full Time
Status
Exempt
Compensation
Salary (rates can vary by market and experience)
#J-18808-Ljbffr
The Assistant Account Manager supports daily operations by ensuring high‑quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates.
Primary Objective
To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.
Guest Service Leadership
Provide hands‑on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards. Monitor daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality.
Operational Oversight
Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures. Take proactive steps to reduce guest claims and associate injuries through continuous monitoring and training on safety protocols.
Human Resources Support
Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates. Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high‑performing team.
Service Standards, Appearance and Discipline
Ensure all associates consistently uphold PMC’s service standards, maintain a professional, uniformed appearance, and deliver a high‑quality guest experience. Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation.
Client and Communication Management
Maintain clear and consistent communication with both associates and client contacts. Anticipate client needs, address operational concerns, and resolve customer service issues proactively and efficiently, ensuring client satisfaction and contract retention.
Payroll and Reporting Oversight
Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts. Follow up on discrepancies with associates and submit accurate reports by established deadlines to maintain payroll accuracy.
Revenue Management Support
Assist with account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance.
Team Development and Workplace Culture
Identify and develop high‑potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high‑performing team. Foster a positive, team‑oriented culture that encourages open communication, collaboration, and mutual respect.
24/7 Operational Support
Serve as a key contact for urgent operational issues, remaining available for on‑call problem‑solving to always support the account, ensuring uninterrupted service and immediate response to critical needs.
Company Initiatives
Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
Supervisory Responsibilities
Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Additional Responsibilities
Other tasks may be assigned as needed to support the company’s overall operational and financial objectives. Attend required staff meetings and complete assigned training modules in a timely manner, including flexible hours during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.
Competency / Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education / Experience
High school diploma or general education degree (GED). At least one year of supervisory and related customer service/hospitality experience is preferred; management or leadership related training, certifications, or business experience is preferred.
Certificates and Licenses
A valid driver’s license and reliable transportation are required, with a clean motor vehicle record (no more than three moving violations within three years). Pass and maintain a clean background check. No special certifications are necessary.
Hospitality, Customer Service and Communication
Deliver exceptional guest service by maintaining a professional and courteous demeanor, actively listening, and anticipating guest needs to provide personalized assistance and thoughtful recommendations. Foster a welcoming and memorable experience through clear, professional communication.
Strong Analytical and Problem‑Solving Abilities
Analyze complex revenue and payroll data, identify and correct discrepancies, investigate root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
Work Environment
The work environment includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on‑site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.
Physical Demands
Extended periods of sitting, standing, walking, and lifting moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on‑site awareness and safety.
Cell Phone Use
May be required to use personal cell phones for work‑related communication. Reimbursement for work‑related phone usage will follow company policy.
Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws and employer compensation, pay transparency, and pay equity laws.
Additional Compensation and Benefits
Health benefits – Medical, vision, and dental insurance – Upon eligibility
401K – Upon eligibility
Supplemental insurance – Life insurance and critical illness
Bonus opportunities
Internal leadership development program
Paid time off
Paid training
Tuition assistance through Bellevue University – Up to $5,250 per year
Nationwide discounts through Perks at Work
Military friendly employer
Employment Relationship
Employment with PMC is on an at‑will basis; either the employee or the employer may end the relationship at any time, for any reason, with or without cause or notice.
Labor Standards
This position is classified as exempt under the Fair Labor Standards Act (FLSA); employees are not eligible for overtime pay beyond 40 hours in a workweek. PMC adheres to all applicable wage and overtime laws. All hourly rates meet or exceed the minimum wage for the work location.
Leave Policies
PMC is compliant with all required and FMLA paid leave requirements, such as sick leave, state paid family leave, and other state-specific provisions.
Equal Employment Opportunity
Parking Management Company is an equal‑opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
ADA and EEO Compliance
The company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.
Job Title
Assistant Account Manager
Department
Valet Parking Operations
Reports to Directly
Account Manager
Schedule
Full Time
Status
Exempt
Compensation
Salary (rates can vary by market and experience)
#J-18808-Ljbffr