Service Operations Technician III (Surgical Robotics)
Medtronic, North Haven, CT, United States
We anticipate the application window for this opening will close on 1 May 2026.
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Medtronic Surgical Robotics is transforming how care is delivered around the world. In this role, your work directly contributes to system reliability, service excellence, and improved patient outcomes, while working alongside a collaborative, technically driven team.
As a
Technician III, Service Operations , you will play a key role in Medtronic’s
Global Robotics Service & Support (GRSS)
organization. This is a hands‑on technician role focused on
post‑market complaint investigation, failure replication, and root cause analysis
for cutting‑edge
robotic‑assisted surgery systems .
You’ll work closely with
Quality and R&D engineers , supporting investigations that directly impact product reliability, serviceability, and ultimately patient outcomes.
This is a
contributing Technician III role , not an entry‑level position. This role requires someone who is comfortable working independently, apply sound troubleshooting judgment, and documenting findings at a high standard for engineering teams.
Location
North Haven, CT
Schedule
On-site, Monday through Friday, 8:30 am – 5:00 pm
Compensation
4 weeks paid time off per year
10 paid holidays per year
401(k) with up to 6% match
Comprehensive benefits plan, including medical, dental, vision, and more
Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
Paid family, medical, and parental leave after 1 year of employment
Many more benefits to choose from!
What You’ll Do
Replicate and investigate field failures using returned robotic system components and assemblies
Troubleshoot complex issues across electronic, mechanical, electromechanical, and optical domains
Perform complaint confirmation, failure analysis, and root cause investigations to support quality processes
Interpret and follow engineering documentation, schematics, and work instructions, while providing feedback to improve them
Document detailed investigation reports for Quality and R&D stakeholders (clear, structured, engineering‑level documentation)
Collaborate closely with engineers, quality partners, and fellow technicians to resolve escalations
Support lab operations, including system setup, preventive maintenance, crating/uncrating assemblies, and parts handling
Use tools such as Excel and SAP (or similar ERP systems) to track parts, movement, and investigation status
Assist other teams in the lab as needed when systems require troubleshooting support
Minimum Requirements
High school diploma
4 years related experience (such as robotics, automation, capital equipment, field service, depot service, or manufacturing automation)
Preferred Qualifications
Experience troubleshooting complex hardware systems (robotics, automation, capital equipment, field service, depot service, or manufacturing automation)
Strong hands‑on skills in electrical and mechanical diagnostics (e.g., using meters, measuring voltage/resistance, validating components)
Ability to replicate failures and go beyond surface‑level fixes
Experience working in regulated or quality‑driven environments (medical device, aerospace, defense, automotive, etc.)
Strong written documentation skills — able to produce clear, detailed investigation reports
Comfortable working on your feet, in a lab environment, including bending, lifting, and working on systems on the floor
Able to lift up to 50 lbs (team lifts used for heavier assemblies)
Fluent in spoken and written English for technical communication and documentation
Experience with surgical robotics or robotic‑assisted systems
Background in field service, depot repair, or post‑market support
Familiarity with SAP (Service Module) or similar ERP systems
Experience using basic PowerShell or Linux commands
Strong proficiency with Microsoft Excel (tracking, documentation, data review)
Experience working in matrixed, cross‑functional teams
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Salary ranges for U.S (excl. PR) locations (USD):$58,000.00 - $87,000.00. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Medtronic Surgical Robotics is transforming how care is delivered around the world. In this role, your work directly contributes to system reliability, service excellence, and improved patient outcomes, while working alongside a collaborative, technically driven team.
As a
Technician III, Service Operations , you will play a key role in Medtronic’s
Global Robotics Service & Support (GRSS)
organization. This is a hands‑on technician role focused on
post‑market complaint investigation, failure replication, and root cause analysis
for cutting‑edge
robotic‑assisted surgery systems .
You’ll work closely with
Quality and R&D engineers , supporting investigations that directly impact product reliability, serviceability, and ultimately patient outcomes.
This is a
contributing Technician III role , not an entry‑level position. This role requires someone who is comfortable working independently, apply sound troubleshooting judgment, and documenting findings at a high standard for engineering teams.
Location
North Haven, CT
Schedule
On-site, Monday through Friday, 8:30 am – 5:00 pm
Compensation
4 weeks paid time off per year
10 paid holidays per year
401(k) with up to 6% match
Comprehensive benefits plan, including medical, dental, vision, and more
Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
Paid family, medical, and parental leave after 1 year of employment
Many more benefits to choose from!
What You’ll Do
Replicate and investigate field failures using returned robotic system components and assemblies
Troubleshoot complex issues across electronic, mechanical, electromechanical, and optical domains
Perform complaint confirmation, failure analysis, and root cause investigations to support quality processes
Interpret and follow engineering documentation, schematics, and work instructions, while providing feedback to improve them
Document detailed investigation reports for Quality and R&D stakeholders (clear, structured, engineering‑level documentation)
Collaborate closely with engineers, quality partners, and fellow technicians to resolve escalations
Support lab operations, including system setup, preventive maintenance, crating/uncrating assemblies, and parts handling
Use tools such as Excel and SAP (or similar ERP systems) to track parts, movement, and investigation status
Assist other teams in the lab as needed when systems require troubleshooting support
Minimum Requirements
High school diploma
4 years related experience (such as robotics, automation, capital equipment, field service, depot service, or manufacturing automation)
Preferred Qualifications
Experience troubleshooting complex hardware systems (robotics, automation, capital equipment, field service, depot service, or manufacturing automation)
Strong hands‑on skills in electrical and mechanical diagnostics (e.g., using meters, measuring voltage/resistance, validating components)
Ability to replicate failures and go beyond surface‑level fixes
Experience working in regulated or quality‑driven environments (medical device, aerospace, defense, automotive, etc.)
Strong written documentation skills — able to produce clear, detailed investigation reports
Comfortable working on your feet, in a lab environment, including bending, lifting, and working on systems on the floor
Able to lift up to 50 lbs (team lifts used for heavier assemblies)
Fluent in spoken and written English for technical communication and documentation
Experience with surgical robotics or robotic‑assisted systems
Background in field service, depot repair, or post‑market support
Familiarity with SAP (Service Module) or similar ERP systems
Experience using basic PowerShell or Linux commands
Strong proficiency with Microsoft Excel (tracking, documentation, data review)
Experience working in matrixed, cross‑functional teams
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H‑1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Salary ranges for U.S (excl. PR) locations (USD):$58,000.00 - $87,000.00. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long‑term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well‑being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short‑term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#J-18808-Ljbffr