Service Operations Manager - Sacramento, CA
Diamond Peak Recruiting, Sacramento, CA, United States
Operations Manager – Mechanical Service (HVAC / MEP)
Location:
Sacramento, California
Position Overview
We are seeking an experienced Operations Manager to lead and grow the Service Department for a mechanical construction subcontractor in the Sacramento, CA market. This individual will oversee day‑to‑day service operations, including HVAC service, maintenance, and small projects, while driving profitability, team performance, and client satisfaction.
The ideal candidate brings a blend of technical mechanical knowledge and operational leadership, with experience managing service technicians, dispatch, and service project execution.
Key Responsibilities
Oversee daily operations of the mechanical service department, including service, maintenance, and small projects
Lead, mentor, and manage service managers, coordinators, and field technicians
Drive scheduling, dispatch, and workforce planning to maximize efficiency and utilization
Manage department P&L, including revenue growth, cost control, and margin performance
Develop and maintain strong client relationships, ensuring high levels of customer satisfaction and repeat business
Support business development efforts, including service agreements, retrofit work, and small project opportunities
Implement and improve operational processes, systems, and KPIs
Ensure quality control and consistency across all service work
Oversee safety compliance and enforce company safety standards in the field
Collaborate with construction/project teams for turnover, warranty, and service opportunities
Manage vendor relationships and procurement of materials and equipment
Utilize service management and project software (e.g., ServiceTitan, Procore, CMiC, or similar)
Qualifications
7+ years of experience in mechanical construction or HVAC service operations
Prior experience in a leadership role within a service department (Service Manager, Operations Manager, or similar)
Strong technical knowledge of HVAC systems, mechanical piping, and building systems
Proven ability to manage P&L and drive operational performance
Experience managing field teams, dispatch, and service workflows
Strong customer service and client relationship skills
Proficiency with service and project management software platforms
Excellent leadership, communication, and organizational skills
Education
Bachelor’s degree in Construction Management, Mechanical Engineering, Business, or related field preferred
Equivalent industry experience will be considered
Compensation & Benefits
Competitive base salary (Up to $170K)
Performance‑based bonus tied to department performance
Comprehensive benefits package (medical, dental, vision)
401(k) with company match
Vehicle allowance or company vehicle
Paid time off and holidays
Why Join
Established mechanical contractor with a strong regional presence
Opportunity to lead and scale a growing service division
High visibility role with direct impact on company performance
Collaborative leadership team and clear growth path
#J-18808-Ljbffr
Location:
Sacramento, California
Position Overview
We are seeking an experienced Operations Manager to lead and grow the Service Department for a mechanical construction subcontractor in the Sacramento, CA market. This individual will oversee day‑to‑day service operations, including HVAC service, maintenance, and small projects, while driving profitability, team performance, and client satisfaction.
The ideal candidate brings a blend of technical mechanical knowledge and operational leadership, with experience managing service technicians, dispatch, and service project execution.
Key Responsibilities
Oversee daily operations of the mechanical service department, including service, maintenance, and small projects
Lead, mentor, and manage service managers, coordinators, and field technicians
Drive scheduling, dispatch, and workforce planning to maximize efficiency and utilization
Manage department P&L, including revenue growth, cost control, and margin performance
Develop and maintain strong client relationships, ensuring high levels of customer satisfaction and repeat business
Support business development efforts, including service agreements, retrofit work, and small project opportunities
Implement and improve operational processes, systems, and KPIs
Ensure quality control and consistency across all service work
Oversee safety compliance and enforce company safety standards in the field
Collaborate with construction/project teams for turnover, warranty, and service opportunities
Manage vendor relationships and procurement of materials and equipment
Utilize service management and project software (e.g., ServiceTitan, Procore, CMiC, or similar)
Qualifications
7+ years of experience in mechanical construction or HVAC service operations
Prior experience in a leadership role within a service department (Service Manager, Operations Manager, or similar)
Strong technical knowledge of HVAC systems, mechanical piping, and building systems
Proven ability to manage P&L and drive operational performance
Experience managing field teams, dispatch, and service workflows
Strong customer service and client relationship skills
Proficiency with service and project management software platforms
Excellent leadership, communication, and organizational skills
Education
Bachelor’s degree in Construction Management, Mechanical Engineering, Business, or related field preferred
Equivalent industry experience will be considered
Compensation & Benefits
Competitive base salary (Up to $170K)
Performance‑based bonus tied to department performance
Comprehensive benefits package (medical, dental, vision)
401(k) with company match
Vehicle allowance or company vehicle
Paid time off and holidays
Why Join
Established mechanical contractor with a strong regional presence
Opportunity to lead and scale a growing service division
High visibility role with direct impact on company performance
Collaborative leadership team and clear growth path
#J-18808-Ljbffr