VoC NLP & Taxonomy Architect

Global Payments Inc. seeks a CX Research & Modeling Analyst to lead its AI text analytics program. This role focuses on creating and optimizing rule-based topic models and tagging structures within Qualtrics Engage / XM Discover, enabling actionable insights from customer feedback. Candidates should have over 2 years of experience in text analytics, familiarity with NLP, and strong project management skills. The position includes hybrid work with a salary range of $50,000 - $60,000, plus a comprehensive benefits package.
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