Customer Care Representative
PartsSource Inc., Hudson, OH, United States
PartsSource is the
leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
About the Job Opportunity
As a Customer Care Representative, you will be responsible for providing top‑notch customer service to clinical engineers in hospital and healthcare clinical settings across North America and internationally. Your primary tasks include answering phone calls and responding to emails to address customer inquiries, processing orders, and conducting necessary research. You must have a passion for surpassing customer expectations and building strong relationships.
What You’ll Do
Deliver First in Class Customer Service
Handle inbound customer service calls and email inquiries promptly, ensuring first‑contact resolution.
Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
Escalate more complex issues to the appropriate department or staff for further assistance.
Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
Maintain a professional demeanor, striving to establish a positive rapport with every customer.
Offer instructions to customers and troubleshooting assistance for websites and other systems.
Maintain Customer Data and Documentation
Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
Document customer interactions thoroughly, recording important details and resolutions.
Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
Collaborate and Assist
Collaborate effectively with colleagues and contribute to a positive team environment.
Demonstrate a willingness to help and support your team members as needed.
Your Background
Customer Service Experience: Have at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy and Listening Skills: Display empathy and active listening skills to de‑escalate issues and handle situations where there may be order delays or other challenges.
Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.
Benefits & Perks
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401(k) match, health, college debt reduction, and more!).
Career and professional development through training, coaching, and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
PartsSource, Inc., and its affiliates and subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required.
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leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
About the Job Opportunity
As a Customer Care Representative, you will be responsible for providing top‑notch customer service to clinical engineers in hospital and healthcare clinical settings across North America and internationally. Your primary tasks include answering phone calls and responding to emails to address customer inquiries, processing orders, and conducting necessary research. You must have a passion for surpassing customer expectations and building strong relationships.
What You’ll Do
Deliver First in Class Customer Service
Handle inbound customer service calls and email inquiries promptly, ensuring first‑contact resolution.
Provide professional and accurate responses, demonstrating a high level of knowledge and expertise.
Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
Escalate more complex issues to the appropriate department or staff for further assistance.
Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
Maintain a professional demeanor, striving to establish a positive rapport with every customer.
Offer instructions to customers and troubleshooting assistance for websites and other systems.
Maintain Customer Data and Documentation
Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
Document customer interactions thoroughly, recording important details and resolutions.
Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
Collaborate and Assist
Collaborate effectively with colleagues and contribute to a positive team environment.
Demonstrate a willingness to help and support your team members as needed.
Your Background
Customer Service Experience: Have at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy and Listening Skills: Display empathy and active listening skills to de‑escalate issues and handle situations where there may be order delays or other challenges.
Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.
Benefits & Perks
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401(k) match, health, college debt reduction, and more!).
Career and professional development through training, coaching, and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
PartsSource, Inc., and its affiliates and subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required.
#J-18808-Ljbffr