Principal Business Quality Analyst (BQA) -Salesforce Commerce Cloud eB2B
Keurig Dr Pepper Inc., Frisco, TX, United States
Overview
We are seeking a Business Quality Analyst (BQA) – Commerce Cloud, eB2B & OCM who brings deep expertise in digital commerce, ordering, and customer experience, with a strong focus on quality and business readiness. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Commerce Cloud, eB2B, and related customer-facing solutions meet business needs, support real‑world selling and ordering scenarios, and are delivered with high quality.
Responsibilities
As a Senior Engineer, you will:
Act as the domain expert for digital commerce and ordering, ensuring Salesforce Commerce Cloud and eB2B solutions support real‑world customer and sales workflows, including product discovery, pricing, promotions, cart, checkout, order management, and post‑order experiences.
Partner with Product Managers, Business stakeholders, and Change teams to clarify requirements, identify edge cases, and translate commerce and customer experience needs into clear, testable acceptance criteria.
Serve as a quality gatekeeper, validating that solutions are not only technically sound but usable, intuitive, and ready for customer and sales adoption.
Design and execute functional, integration, and user acceptance testing (UAT) across Commerce Cloud, eB2B, and integrated downstream systems (e.g., pricing, OMS, fulfillment, ERP).
Plan and implement testing strategies including regression, functional, data validation, integration, and performance testing for new and existing commerce capabilities.
Validate end‑to‑end ordering and fulfillment scenarios, ensuring data accuracy, pricing integrity, and order lifecycle consistency.
Identify gaps early in the delivery lifecycle to reduce rework, defects, customer friction, and downstream business impact.
Collaborate closely with Engineering, System Integrators, QA, and Change Management teams to triage defects, validate fixes, and certify release readiness.
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and go‑live readiness discussions.
Provide input into release decisions by assessing business readiness, customer impact, change risk, and quality outcomes.
Ensure delivered functionality aligns with commerce KPIs (conversion, order success, adoption, accuracy, customer experience), not just stated requirements.
Support and influence DevOps and CI/CD practices, including test automation, environment readiness, and release validation.
Total Rewards
Salary Range: $97,000 - $135,000.
Actual placement within the compensation range may vary depending on experience, skills, and other factors.
Benefits (subject to election and eligibility): Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401(k) with company match, Tuition Reimbursement, and Mileage Reimbursement.
Annual bonus based on performance and eligibility.
Requirements
Bachelor’s degree in a related field (e.g., Computer Engineering, Information Systems) or equivalent combination of education and work experience.
Typically, 8+ years of experience in business analysis, quality assurance, or a hybrid BQA‑type role supporting enterprise platforms.
5+ years of DSD industry and B2B sales experience preferred.
Demonstrated hands‑on experience with digital commerce, ordering, or customer‑facing platforms (e-commerce, eB2B, B2B sales, portals, or sales ordering systems).
Experience working with Salesforce platforms, preferably Commerce Cloud, B2B Commerce, or integrated eB2B solutions.
Proven ability to translate business requirements into clear, testable acceptance criteria.
Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders.
Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes.
Should have strong analytical, critical thinking, process modeling, and decision‑making skills.
Native‑level proficiency/fluent in English.
Experience validating end‑to‑end order‑to‑cash or order lifecycle flows across integrated systems.
Experience working in DevOps and Agile technology environments (preferred).
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
Licenses and Certifications
Salesforce Commerce Cloud, OCM or related Salesforce certification preferred.
Equal Opportunity Employer
We are an equal‑opportunity employer and recruit qualified applicants, advancing employment regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other status protected by law.
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We are seeking a Business Quality Analyst (BQA) – Commerce Cloud, eB2B & OCM who brings deep expertise in digital commerce, ordering, and customer experience, with a strong focus on quality and business readiness. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Commerce Cloud, eB2B, and related customer-facing solutions meet business needs, support real‑world selling and ordering scenarios, and are delivered with high quality.
Responsibilities
As a Senior Engineer, you will:
Act as the domain expert for digital commerce and ordering, ensuring Salesforce Commerce Cloud and eB2B solutions support real‑world customer and sales workflows, including product discovery, pricing, promotions, cart, checkout, order management, and post‑order experiences.
Partner with Product Managers, Business stakeholders, and Change teams to clarify requirements, identify edge cases, and translate commerce and customer experience needs into clear, testable acceptance criteria.
Serve as a quality gatekeeper, validating that solutions are not only technically sound but usable, intuitive, and ready for customer and sales adoption.
Design and execute functional, integration, and user acceptance testing (UAT) across Commerce Cloud, eB2B, and integrated downstream systems (e.g., pricing, OMS, fulfillment, ERP).
Plan and implement testing strategies including regression, functional, data validation, integration, and performance testing for new and existing commerce capabilities.
Validate end‑to‑end ordering and fulfillment scenarios, ensuring data accuracy, pricing integrity, and order lifecycle consistency.
Identify gaps early in the delivery lifecycle to reduce rework, defects, customer friction, and downstream business impact.
Collaborate closely with Engineering, System Integrators, QA, and Change Management teams to triage defects, validate fixes, and certify release readiness.
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and go‑live readiness discussions.
Provide input into release decisions by assessing business readiness, customer impact, change risk, and quality outcomes.
Ensure delivered functionality aligns with commerce KPIs (conversion, order success, adoption, accuracy, customer experience), not just stated requirements.
Support and influence DevOps and CI/CD practices, including test automation, environment readiness, and release validation.
Total Rewards
Salary Range: $97,000 - $135,000.
Actual placement within the compensation range may vary depending on experience, skills, and other factors.
Benefits (subject to election and eligibility): Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401(k) with company match, Tuition Reimbursement, and Mileage Reimbursement.
Annual bonus based on performance and eligibility.
Requirements
Bachelor’s degree in a related field (e.g., Computer Engineering, Information Systems) or equivalent combination of education and work experience.
Typically, 8+ years of experience in business analysis, quality assurance, or a hybrid BQA‑type role supporting enterprise platforms.
5+ years of DSD industry and B2B sales experience preferred.
Demonstrated hands‑on experience with digital commerce, ordering, or customer‑facing platforms (e-commerce, eB2B, B2B sales, portals, or sales ordering systems).
Experience working with Salesforce platforms, preferably Commerce Cloud, B2B Commerce, or integrated eB2B solutions.
Proven ability to translate business requirements into clear, testable acceptance criteria.
Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders.
Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes.
Should have strong analytical, critical thinking, process modeling, and decision‑making skills.
Native‑level proficiency/fluent in English.
Experience validating end‑to‑end order‑to‑cash or order lifecycle flows across integrated systems.
Experience working in DevOps and Agile technology environments (preferred).
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
Licenses and Certifications
Salesforce Commerce Cloud, OCM or related Salesforce certification preferred.
Equal Opportunity Employer
We are an equal‑opportunity employer and recruit qualified applicants, advancing employment regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other status protected by law.
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