Principal Business Quality Analyst (BQA) -Salesforce Consumer Goods Cloud (REX)
Keurig Dr Pepper, San Francisco, CA, United States
Job Overview
We are seeking a Business Quality Analyst (BQA) – Consumer Goods Retail Execution who brings deep retail execution expertise and a strong focus on quality. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Consumer Goods (CG) Cloud solutions meet business needs, support realworld field execution, and are delivered with high quality. The BQA serves as a domain expert and quality gatekeeper, partnering with Product, Engineering, and Business teams to define clear acceptance criteria and validate solutions end to end.
Responsibilities
Act as the retail execution domain expert, ensuring Salesforce Consumer Goods Cloud solutions support real world field workflows such as store visits, tasks, surveys, promotions, and Perfect Store execution
Partner with Product Managers and business stakeholders to clarify requirements, identify edge cases, and translate retail execution needs into clear, testable acceptance criteria
Serve as a quality gatekeeper, validating that solutions are not only technically sound but operationally usable by field sales and merchandising teams
Design and execute functional, integration, and user acceptance testing (UAT) across CG Cloud and related field/mobile capabilities
Plan and implement testing (e.g., regression, functional, data validation, system integration, load, or performance tests) for new and existing functionality
Identify gaps early in the delivery lifecycle to reduce rework, defects, and downstream business impact
Collaborate closely with Engineering, System Integrators, and QA resources to triage defects, validate fixes, and certify release readiness
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, reviews, and go-live readiness discussions
Provide input into release decisions by assessing business readiness, execution risk, and quality outcomes
Ensure delivered functionality aligns with retail execution KPIs and operational success metrics, not just stated requirements
Oversee, design, implement, and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation
Requirements
Bachelor’s degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience.
Typically, 8+ years of experience.
Must have 5+ years of DSD industry experience
Demonstrated hands‑on experience with Consumer Goods retail execution processes, such as store visits, merchandising, promotions, tasks, surveys, and in‑store compliance
Experience working with Salesforce platforms, preferably Consumer Goods (CG) Cloud or comparable field execution solutions. Familiarity with mobile or offline execution scenarios
Proven ability to translate business requirements into clear, testable acceptance criteria
Strong experience executing functional, integration, and user acceptance testing (UAT) from a business‑user perspective
Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
Should have strong analytical, critical thinking, process modeling and decision‑making skills
Native‑level proficiency/fluent in English.
Experience working in DevOps and Agile technology environments (preferred)
Licenses and Certifications Required
Salesforce CG Cloud or related Salesforce certification preferred
Equal Opportunity
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
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We are seeking a Business Quality Analyst (BQA) – Consumer Goods Retail Execution who brings deep retail execution expertise and a strong focus on quality. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Consumer Goods (CG) Cloud solutions meet business needs, support realworld field execution, and are delivered with high quality. The BQA serves as a domain expert and quality gatekeeper, partnering with Product, Engineering, and Business teams to define clear acceptance criteria and validate solutions end to end.
Responsibilities
Act as the retail execution domain expert, ensuring Salesforce Consumer Goods Cloud solutions support real world field workflows such as store visits, tasks, surveys, promotions, and Perfect Store execution
Partner with Product Managers and business stakeholders to clarify requirements, identify edge cases, and translate retail execution needs into clear, testable acceptance criteria
Serve as a quality gatekeeper, validating that solutions are not only technically sound but operationally usable by field sales and merchandising teams
Design and execute functional, integration, and user acceptance testing (UAT) across CG Cloud and related field/mobile capabilities
Plan and implement testing (e.g., regression, functional, data validation, system integration, load, or performance tests) for new and existing functionality
Identify gaps early in the delivery lifecycle to reduce rework, defects, and downstream business impact
Collaborate closely with Engineering, System Integrators, and QA resources to triage defects, validate fixes, and certify release readiness
Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, reviews, and go-live readiness discussions
Provide input into release decisions by assessing business readiness, execution risk, and quality outcomes
Ensure delivered functionality aligns with retail execution KPIs and operational success metrics, not just stated requirements
Oversee, design, implement, and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation
Requirements
Bachelor’s degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience.
Typically, 8+ years of experience.
Must have 5+ years of DSD industry experience
Demonstrated hands‑on experience with Consumer Goods retail execution processes, such as store visits, merchandising, promotions, tasks, surveys, and in‑store compliance
Experience working with Salesforce platforms, preferably Consumer Goods (CG) Cloud or comparable field execution solutions. Familiarity with mobile or offline execution scenarios
Proven ability to translate business requirements into clear, testable acceptance criteria
Strong experience executing functional, integration, and user acceptance testing (UAT) from a business‑user perspective
Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
Should have strong analytical, critical thinking, process modeling and decision‑making skills
Native‑level proficiency/fluent in English.
Experience working in DevOps and Agile technology environments (preferred)
Licenses and Certifications Required
Salesforce CG Cloud or related Salesforce certification preferred
Equal Opportunity
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
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