EOS Effectiveness & Support Team Lead II
Truist, Greensboro, NC, United States
Overview
The position is responsible for the design, development, implementation, maintenance and control, as well as continuous improvement of a portfolio of processes. The EOS Effectiveness & Support Team Lead is responsible for developing, evaluating, and executing a portfolio of optimization projects that will support major strategic changes within EOS. The role provides thought leadership and facilitates complex cross-functional initiatives consistent with Truist’s objectives. The leader is responsible for the execution of corresponding business process quality control plans and change initiatives. The position may mentor and instruct teammates across the enterprise in the application of Business Process Management and associated tools or applications.
Essential Duties And Responsibilities
Plans and executes high-impact/complex cross-functional projects to improve processes, including leadership of major initiatives and providing direction to establish functions critical to successful operations, including in-depth analysis of issues and requirements, governance plans, peer research, process design and documentation, leadership on system solutions, facilitation across internal departments and functions, and communications and change management strategies.
Design, develop or modify process strategies in support of the line of business and product goals as well as specific organizational objectives to support client outcomes in alignment with business requirements.
Develop and construct process workflows for assigned processes leveraging design mapping to support deployment into production environment.
Leverage assessments of process performance outcomes to highlight opportunities for improvement in cycle times, process quality, production throughput, resource utilization and total cost of delivery.
Develop and manage implementation plans to support roll out of people, process, tech changes into production for all assisted processes and areas.
Leverage measures, metrics, SLAs and process engineering assessment and control approaches and tools to determine if assigned processes are performing optimally and as designed.
Responsible for ensuring improvement initiatives are tied to a measurable goal and that savings are realized. Measure and monitor return on investment of improvement projects to ensure organizational efficiency and profitability.
Provide the appropriate reporting to facilitate communication with regulators, as well as internal and external audit functions to ensure understanding of the organization’s strategic direction and to provide periodic briefings and status updates.
Coaches and mentors multiple teams in Six Sigma and project management tools. Educates and guides in the application of Business Process Management and associated tools or applications.
Required Qualifications
Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
Fifteen or more years of financial services experience, focused on service delivery or operational functions for Wholesale, CSBB, or other relevant industry experience in banking, financial services, or other services industry.
Minimum of seven to ten years relevant operational continuous improvement experience.
Experience defining and delivering large-scale initiatives in financial services or transactional-based processes.
Proven ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions.
Proven ability to lead cross-functional teams without formal authority.
Ability to communicate, educate, advocate and negotiate for transformation and critical process change initiatives at all levels of the enterprise, with a focus on senior and executive levels.
Solid understanding of program and project management disciplines, techniques, and approaches.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Comfortable managing high-profile concurrent projects in a fast-paced environment. Driven by results which includes meeting commitments, performance metrics and required delivery dates.
Comfortable with working autonomously, handling ambiguity, and making independent decisions.
Excellent negotiating, presentation, facilitation, conflict management and consulting skills.
Preferred Qualifications
Master’s degree in business, engineering, design, or technology field; banking or financial management education.
Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations.
Certified Lean Six Sigma Master Black Belt certification.
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations.
SAFe Lean Portfolio Management Certification.
Benefits
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s benefits, please visit the Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
EEO Statement:
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work
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The position is responsible for the design, development, implementation, maintenance and control, as well as continuous improvement of a portfolio of processes. The EOS Effectiveness & Support Team Lead is responsible for developing, evaluating, and executing a portfolio of optimization projects that will support major strategic changes within EOS. The role provides thought leadership and facilitates complex cross-functional initiatives consistent with Truist’s objectives. The leader is responsible for the execution of corresponding business process quality control plans and change initiatives. The position may mentor and instruct teammates across the enterprise in the application of Business Process Management and associated tools or applications.
Essential Duties And Responsibilities
Plans and executes high-impact/complex cross-functional projects to improve processes, including leadership of major initiatives and providing direction to establish functions critical to successful operations, including in-depth analysis of issues and requirements, governance plans, peer research, process design and documentation, leadership on system solutions, facilitation across internal departments and functions, and communications and change management strategies.
Design, develop or modify process strategies in support of the line of business and product goals as well as specific organizational objectives to support client outcomes in alignment with business requirements.
Develop and construct process workflows for assigned processes leveraging design mapping to support deployment into production environment.
Leverage assessments of process performance outcomes to highlight opportunities for improvement in cycle times, process quality, production throughput, resource utilization and total cost of delivery.
Develop and manage implementation plans to support roll out of people, process, tech changes into production for all assisted processes and areas.
Leverage measures, metrics, SLAs and process engineering assessment and control approaches and tools to determine if assigned processes are performing optimally and as designed.
Responsible for ensuring improvement initiatives are tied to a measurable goal and that savings are realized. Measure and monitor return on investment of improvement projects to ensure organizational efficiency and profitability.
Provide the appropriate reporting to facilitate communication with regulators, as well as internal and external audit functions to ensure understanding of the organization’s strategic direction and to provide periodic briefings and status updates.
Coaches and mentors multiple teams in Six Sigma and project management tools. Educates and guides in the application of Business Process Management and associated tools or applications.
Required Qualifications
Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
Fifteen or more years of financial services experience, focused on service delivery or operational functions for Wholesale, CSBB, or other relevant industry experience in banking, financial services, or other services industry.
Minimum of seven to ten years relevant operational continuous improvement experience.
Experience defining and delivering large-scale initiatives in financial services or transactional-based processes.
Proven ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues and drive business decisions.
Proven ability to lead cross-functional teams without formal authority.
Ability to communicate, educate, advocate and negotiate for transformation and critical process change initiatives at all levels of the enterprise, with a focus on senior and executive levels.
Solid understanding of program and project management disciplines, techniques, and approaches.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Comfortable managing high-profile concurrent projects in a fast-paced environment. Driven by results which includes meeting commitments, performance metrics and required delivery dates.
Comfortable with working autonomously, handling ambiguity, and making independent decisions.
Excellent negotiating, presentation, facilitation, conflict management and consulting skills.
Preferred Qualifications
Master’s degree in business, engineering, design, or technology field; banking or financial management education.
Deep knowledge of operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations.
Certified Lean Six Sigma Master Black Belt certification.
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designations.
SAFe Lean Portfolio Management Certification.
Benefits
All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s benefits, please visit the Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
EEO Statement:
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work
#J-18808-Ljbffr