Service/Floor Manager
Apizza Alimentari, Manlius, NY, United States
Location: Apizza Alimentari, Fayetteville, New York
Job Type: Full-Time | Reports To: General Manager / Ownership
Position Summary
The Service / Floor Manager is responsible for leading the front‑of‑house team and ensuring an exceptional hospitality experience for every guest. This role focuses on guest engagement, guiding guests through the restaurant experience, and maintaining smooth and efficient floor operations. The Service / Floor Manager acts as a hospitality ambassador for the restaurant by welcoming guests, touring them through the space when appropriate, and ensuring that service standards and guest satisfaction remain consistently high.
Key Responsibilities
Lead front‑of‑house service during shifts to ensure smooth and efficient floor operations.
Provide warm hospitality by greeting and engaging guests throughout their visit.
Tour and orient guests to different areas of the restaurant including dining rooms, bar, bakery, deli, and café areas.
Monitor guest satisfaction and proactively address service concerns or requests.
Support hosts, servers, bartenders, and counter staff to maintain service standards.
Assist with seating flow, reservations, and overall dining room organization.
Coach and guide team members to deliver excellent hospitality and guest service.
Maintain strong communication between front‑of‑house and kitchen teams.
Assist with staff training, onboarding, and reinforcement of service standards.
Monitor cleanliness, presentation, and organization of dining areas.
Handle guest feedback and resolve service issues in a professional and timely manner.
Strong hospitality mindset and leadership presence
Excellent guest interaction and communication skills
Ability to guide guests through the restaurant experience
Strong problem‑solving and decision‑making abilities
Ability to remain calm and organized during busy service periods
Team leadership and staff development skills
Attention to detail and service quality
Previous restaurant management or supervisory experience preferred
Strong background in hospitality and guest service
Ability to lead and motivate a service team
Experience with POS systems and restaurant operations
Ability to stand and move throughout the restaurant during service
Competitive salary or hourly compensation
Paid vacation time accrual
401(k) opportunities
Health insurance opportunities
Food & beverage allowance
Growth opportunities and leadership development
Essential Skills
Strong hospitality mindset and leadership presence
Excellent guest interaction and communication skills
Ability to guide guests through the restaurant experience
Strong problem‑solving and decision‑making abilities
Ability to remain calm and organized during busy service periods
Team leadership and staff development skills
Attention to detail and service quality
Qualifications
Previous restaurant management or supervisory experience preferred
Strong background in hospitality and guest service
Ability to lead and motivate a service team
Experience with POS systems and restaurant operations
Ability to stand and move throughout the restaurant during service
Compensation & Benefits
Competitive salary or hourly compensation
Paid vacation time accrual
401(k) opportunities
Health insurance opportunities
Food & beverage allowanceGrowth opportunities and leadership development
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Job Type: Full-Time | Reports To: General Manager / Ownership
Position Summary
The Service / Floor Manager is responsible for leading the front‑of‑house team and ensuring an exceptional hospitality experience for every guest. This role focuses on guest engagement, guiding guests through the restaurant experience, and maintaining smooth and efficient floor operations. The Service / Floor Manager acts as a hospitality ambassador for the restaurant by welcoming guests, touring them through the space when appropriate, and ensuring that service standards and guest satisfaction remain consistently high.
Key Responsibilities
Lead front‑of‑house service during shifts to ensure smooth and efficient floor operations.
Provide warm hospitality by greeting and engaging guests throughout their visit.
Tour and orient guests to different areas of the restaurant including dining rooms, bar, bakery, deli, and café areas.
Monitor guest satisfaction and proactively address service concerns or requests.
Support hosts, servers, bartenders, and counter staff to maintain service standards.
Assist with seating flow, reservations, and overall dining room organization.
Coach and guide team members to deliver excellent hospitality and guest service.
Maintain strong communication between front‑of‑house and kitchen teams.
Assist with staff training, onboarding, and reinforcement of service standards.
Monitor cleanliness, presentation, and organization of dining areas.
Handle guest feedback and resolve service issues in a professional and timely manner.
Strong hospitality mindset and leadership presence
Excellent guest interaction and communication skills
Ability to guide guests through the restaurant experience
Strong problem‑solving and decision‑making abilities
Ability to remain calm and organized during busy service periods
Team leadership and staff development skills
Attention to detail and service quality
Previous restaurant management or supervisory experience preferred
Strong background in hospitality and guest service
Ability to lead and motivate a service team
Experience with POS systems and restaurant operations
Ability to stand and move throughout the restaurant during service
Competitive salary or hourly compensation
Paid vacation time accrual
401(k) opportunities
Health insurance opportunities
Food & beverage allowance
Growth opportunities and leadership development
Essential Skills
Strong hospitality mindset and leadership presence
Excellent guest interaction and communication skills
Ability to guide guests through the restaurant experience
Strong problem‑solving and decision‑making abilities
Ability to remain calm and organized during busy service periods
Team leadership and staff development skills
Attention to detail and service quality
Qualifications
Previous restaurant management or supervisory experience preferred
Strong background in hospitality and guest service
Ability to lead and motivate a service team
Experience with POS systems and restaurant operations
Ability to stand and move throughout the restaurant during service
Compensation & Benefits
Competitive salary or hourly compensation
Paid vacation time accrual
401(k) opportunities
Health insurance opportunities
Food & beverage allowanceGrowth opportunities and leadership development
#J-18808-Ljbffr