Case Manager, Residential
Thompson, Matthews, NC, United States
Company Overview
Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma‑informed and evidence‑based/evidence‑informed with the intention of building resilience in our clients (ages 0‑18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.
Responsibilities
As a Case Manager in the Residential Department, your primary purpose is to coordinate care related to clients assigned in their programs which includes, but is not limited to, discharge planning, CFT coordination, communicating with external stakeholders, and managing other aspects of the client’s care. Your performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy‑in to the culture of the organization.
Display individual proficiency and effectiveness in the role.
Be punctual, arrive on time, and prepared.
Learn and utilize the organization’s systems, processes, and procedures as instructed.
Display a high degree of openness to coaching/feedback regarding performance and areas of improvement.
Contribute to a positive team culture through actions, attitude, and communication.
Consistently deliver excellent customer service to your clients/customers.
Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day‑to‑day work with customers, peers, and leadership.
Represent the organization internally and externally through your communication and conduct.
Display trauma‑informed practices and principles in interactions with customers, peers and leadership.
Oversee the coordination of successful discharges, referrals, and general needs of the client on your caseload.
Coordinate Child and Family Team meetings, external and internal stakeholder meetings and drive communication around the client’s needs.
Other duties as assigned.
What this position offers
Starting Pay Range: $19.00–$23.00 hourly
Full‑time benefits
3 weeks paid time off (PTO) in the first year plus 10 paid holidays
Health, Dental, Vision, Short‑Term and Long‑Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement for eligible roles
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth
Requirements
Must have a valid driver’s license.
Must meet any credentialing, licensing, and privileging standards as required of the job.
Bachelor’s degree in human services or related field.
Minimum of 2 years of relevant professional experience.
Proficient in Microsoft Office Suite application software.
Excellent written and oral communication skills.
Ability to work on‑site at the assigned location during scheduled hours.
Ability to work well with different internal and external stakeholders.
Physical Demands
While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception.
You’re the right fit for the Case Manager role if…
You have a passion for working with youth & adolescents.
You enjoy knowing you’re making an impact on the lives of others.
Excellence, Innovation, Commitment, Caring and Integrity are important to you.
Thompson is an Equal Opportunity Employer.
Thompson participates in E‑Verify.
Salary: $19.00–$23.00 hourly
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Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma‑informed and evidence‑based/evidence‑informed with the intention of building resilience in our clients (ages 0‑18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.
Responsibilities
As a Case Manager in the Residential Department, your primary purpose is to coordinate care related to clients assigned in their programs which includes, but is not limited to, discharge planning, CFT coordination, communicating with external stakeholders, and managing other aspects of the client’s care. Your performance will be measured by your individual outcomes, achieving your individual targets/goals, your contribution to your overall program team/department and your buy‑in to the culture of the organization.
Display individual proficiency and effectiveness in the role.
Be punctual, arrive on time, and prepared.
Learn and utilize the organization’s systems, processes, and procedures as instructed.
Display a high degree of openness to coaching/feedback regarding performance and areas of improvement.
Contribute to a positive team culture through actions, attitude, and communication.
Consistently deliver excellent customer service to your clients/customers.
Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day‑to‑day work with customers, peers, and leadership.
Represent the organization internally and externally through your communication and conduct.
Display trauma‑informed practices and principles in interactions with customers, peers and leadership.
Oversee the coordination of successful discharges, referrals, and general needs of the client on your caseload.
Coordinate Child and Family Team meetings, external and internal stakeholder meetings and drive communication around the client’s needs.
Other duties as assigned.
What this position offers
Starting Pay Range: $19.00–$23.00 hourly
Full‑time benefits
3 weeks paid time off (PTO) in the first year plus 10 paid holidays
Health, Dental, Vision, Short‑Term and Long‑Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement for eligible roles
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth
Requirements
Must have a valid driver’s license.
Must meet any credentialing, licensing, and privileging standards as required of the job.
Bachelor’s degree in human services or related field.
Minimum of 2 years of relevant professional experience.
Proficient in Microsoft Office Suite application software.
Excellent written and oral communication skills.
Ability to work on‑site at the assigned location during scheduled hours.
Ability to work well with different internal and external stakeholders.
Physical Demands
While performing the duties of this job, employees are required to walk, sit, use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Vision abilities required by the job include close vision, distant vision, color vision, peripheral vision, and depth perception.
You’re the right fit for the Case Manager role if…
You have a passion for working with youth & adolescents.
You enjoy knowing you’re making an impact on the lives of others.
Excellence, Innovation, Commitment, Caring and Integrity are important to you.
Thompson is an Equal Opportunity Employer.
Thompson participates in E‑Verify.
Salary: $19.00–$23.00 hourly
#J-18808-Ljbffr