Behavioral Health Office Receptionist
El Dorado Community Health Centers, Placerville, CA, United States
Job Summary
As a member of the Behavioral Healthcare and SUD Treatment Services department, the Behavioral Healthcare Office Receptionist serves as a resource for behavioral health providers and the STEPS Program. In addition, this role functions as a source of contact for both new and established patients receiving services. The Receptionist enables department providers to function as a collaborative care team, centered on the needs of the patients. This position will work to monitor, manage, and access services for patients, as well as assist with the coordination and referral to receiving services. The Receptionist also provides administrative support to the department with scheduling patients and the tracking of appointment data. On a regular basis, this position will exercise independent judgement in the resolution of administrative problems. This role will be housed out of multiple sites at our Placerville and Cameron Park locations.
Responsibilities
Administrative
Schedule and confirm new and follow-up behavioral health and STEPS appointments.
Follow up on no-show patients and fill same-day cancellation slots.
Assist with referrals within the electronic record system.
Perform receptionist/secretarial and record keeping duties which may include:
Answering multi‑line phone systems, taking messages/sending e‑mail.
Sending phone messages to members of the patient care team (nurses, medical assistants, primary care providers) within the electronic medical record.
Completing basic, initial phone screenings with new referrals.
Patient/Services Coordination
Provide basic program support and coordination.
Provide patient education related to community behavioral health resources, insurance information, indigent patient/patient assistance/pharmaceutical assistance program and other Center programs.
Coordinate all external referrals for behavioral health services, e.g., for psychiatric co‑consultations, for tele behavior (psychiatry) health appointments.
Identify patient’s specific social supportive needs. Prioritizes and manages issues and barriers impacting the client’s social support needs.
Works in collaboration with the Center’s various organizational programs and staff, i.e. Telemedicine, Front Office Staff/ Manager, etc.
Other duties as assigned.
Community Contribution/Customer Satisfaction
Supports and contributes to efforts to maintain and improve patient satisfaction in all aspects of health care delivery.
Participates in outreach activities, such as agency-sponsored health fairs, newspaper articles and so forth.
Participates in health education activities/classes for Center clients and their families.
Safety
Maintain current knowledge of policies and procedures as they relate to safe work practices.
Follow all safety procedures and report or resolve unsafe conditions to ensure an injury‑free work environment.
Use appropriate ergonomic measures to reduce the risk of work‑related injuries.
Adhere to infection control procedures in the clinic, including blood borne pathogen protocols.
Knowledge, Skills and Abilities
EDCHC clinic policies and procedures, health care clinic management and administrative practices.
Health care delivery systems, particularly community-based and behavioral health services, are highly desirable.
Electronic Health Record (EHR) knowledge, highly desirable.
Medical terminology as well as appointment scheduling.
Must maintain strictest confidentiality and comply with all HIPAA regulations and policies.
California consent to treat laws as applicable to a primary care setting.
Skills
Effective oral and written communication, as well as excellent customer service.
Effective organization, multi‑tasking, priority setting of work, and attention to detail.
Database and records management.
Discretion and confidentiality.
Using a computer and various software applications, such as spreadsheets and databases to assemble, manipulate and/or format data and for e‑mail.
Abilities
Share the EDCHC mission and work well in a team‑based care environment.
Adapt to change within the workplace.
Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Make decisions or take actions to solve a problem or reach a goal.
Effectively build relationships with customers and co‑workers.
Qualifications
Experience
One-year minimum of medical office experience with scheduling and administrative duties, which included organization and coordination at progressively responsible levels is highly preferred.
Experience working in behavioral health and addiction treatment is preferred and highly desirable.
Experience within a Federally Qualified Health Center (FQHC), community‑based, health or social services environment is highly desirable.
Education
High school diploma or GED required.
Current CPR Certification required.
Physical Requirements
Normal health center/interior office environment: see, hear, talk, walk or move about, sit and/or stand for long periods of time, reach, stoop, bend, lift up to 25 lb.; repetitive hand movement; use and view a computer; use a calculator, operate fax, copier, telephone; read and write English.
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As a member of the Behavioral Healthcare and SUD Treatment Services department, the Behavioral Healthcare Office Receptionist serves as a resource for behavioral health providers and the STEPS Program. In addition, this role functions as a source of contact for both new and established patients receiving services. The Receptionist enables department providers to function as a collaborative care team, centered on the needs of the patients. This position will work to monitor, manage, and access services for patients, as well as assist with the coordination and referral to receiving services. The Receptionist also provides administrative support to the department with scheduling patients and the tracking of appointment data. On a regular basis, this position will exercise independent judgement in the resolution of administrative problems. This role will be housed out of multiple sites at our Placerville and Cameron Park locations.
Responsibilities
Administrative
Schedule and confirm new and follow-up behavioral health and STEPS appointments.
Follow up on no-show patients and fill same-day cancellation slots.
Assist with referrals within the electronic record system.
Perform receptionist/secretarial and record keeping duties which may include:
Answering multi‑line phone systems, taking messages/sending e‑mail.
Sending phone messages to members of the patient care team (nurses, medical assistants, primary care providers) within the electronic medical record.
Completing basic, initial phone screenings with new referrals.
Patient/Services Coordination
Provide basic program support and coordination.
Provide patient education related to community behavioral health resources, insurance information, indigent patient/patient assistance/pharmaceutical assistance program and other Center programs.
Coordinate all external referrals for behavioral health services, e.g., for psychiatric co‑consultations, for tele behavior (psychiatry) health appointments.
Identify patient’s specific social supportive needs. Prioritizes and manages issues and barriers impacting the client’s social support needs.
Works in collaboration with the Center’s various organizational programs and staff, i.e. Telemedicine, Front Office Staff/ Manager, etc.
Other duties as assigned.
Community Contribution/Customer Satisfaction
Supports and contributes to efforts to maintain and improve patient satisfaction in all aspects of health care delivery.
Participates in outreach activities, such as agency-sponsored health fairs, newspaper articles and so forth.
Participates in health education activities/classes for Center clients and their families.
Safety
Maintain current knowledge of policies and procedures as they relate to safe work practices.
Follow all safety procedures and report or resolve unsafe conditions to ensure an injury‑free work environment.
Use appropriate ergonomic measures to reduce the risk of work‑related injuries.
Adhere to infection control procedures in the clinic, including blood borne pathogen protocols.
Knowledge, Skills and Abilities
EDCHC clinic policies and procedures, health care clinic management and administrative practices.
Health care delivery systems, particularly community-based and behavioral health services, are highly desirable.
Electronic Health Record (EHR) knowledge, highly desirable.
Medical terminology as well as appointment scheduling.
Must maintain strictest confidentiality and comply with all HIPAA regulations and policies.
California consent to treat laws as applicable to a primary care setting.
Skills
Effective oral and written communication, as well as excellent customer service.
Effective organization, multi‑tasking, priority setting of work, and attention to detail.
Database and records management.
Discretion and confidentiality.
Using a computer and various software applications, such as spreadsheets and databases to assemble, manipulate and/or format data and for e‑mail.
Abilities
Share the EDCHC mission and work well in a team‑based care environment.
Adapt to change within the workplace.
Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Make decisions or take actions to solve a problem or reach a goal.
Effectively build relationships with customers and co‑workers.
Qualifications
Experience
One-year minimum of medical office experience with scheduling and administrative duties, which included organization and coordination at progressively responsible levels is highly preferred.
Experience working in behavioral health and addiction treatment is preferred and highly desirable.
Experience within a Federally Qualified Health Center (FQHC), community‑based, health or social services environment is highly desirable.
Education
High school diploma or GED required.
Current CPR Certification required.
Physical Requirements
Normal health center/interior office environment: see, hear, talk, walk or move about, sit and/or stand for long periods of time, reach, stoop, bend, lift up to 25 lb.; repetitive hand movement; use and view a computer; use a calculator, operate fax, copier, telephone; read and write English.
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