Medical Office Rep II
Dignity Health, California, MO, United States
Overview
As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.
Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is a great opportunity if you are interested in growing your career in healthcare.
Responsibilities
Collecting and updating demographics and insurance information
Verification of health plan eligibility
Taking complete and accurate messages
Scheduling mutually acceptable appointment times utilizing an electronic practice management system
Performing other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
Consistently makes eye contact and smiles
Demonstrates active listening with a positive can-do attitude
Demonstrates consistent respect, concern, and empathy
Uses scripted greeting: "Thank you for choosing Mercy Medical Group, this is (your name) how can I help you?"
Uses scripted closing at every interaction: "Is there anything else I can do for you?" Over the phone and as patients leave the clinic
Qualifications
Required
High School Graduate General Studies, upon hire or
High School GED General Studies, upon hire and
None, upon hire
Preferred
Six (6) months of experience in an outpatient setting as a Medical Office Receptionist performing similar duties or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries
Six (6) months of experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi-line phones/ACD phones
This position is represented by SEIU United Healthcare Worker
Where You\'ll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works with physicians and providers throughout California to provide comprehensive health care services to the communities we serve. Our 130+ clinics across California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, joint ventures and partnerships, we offer a robust health care delivery system in the communities we serve. Our staff is well-trained and highly skilled, qualities vital to maintaining excellence in care and service.
One Community. One Mission. One California
Pay Range
$24.75 - $28.10 /hour
#J-18808-Ljbffr
As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.
Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is a great opportunity if you are interested in growing your career in healthcare.
Responsibilities
Collecting and updating demographics and insurance information
Verification of health plan eligibility
Taking complete and accurate messages
Scheduling mutually acceptable appointment times utilizing an electronic practice management system
Performing other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
Consistently makes eye contact and smiles
Demonstrates active listening with a positive can-do attitude
Demonstrates consistent respect, concern, and empathy
Uses scripted greeting: "Thank you for choosing Mercy Medical Group, this is (your name) how can I help you?"
Uses scripted closing at every interaction: "Is there anything else I can do for you?" Over the phone and as patients leave the clinic
Qualifications
Required
High School Graduate General Studies, upon hire or
High School GED General Studies, upon hire and
None, upon hire
Preferred
Six (6) months of experience in an outpatient setting as a Medical Office Receptionist performing similar duties or an equivalent amount of experience in a high-volume customer service role in another industry/environment working with referrals or scheduling surgeries
Six (6) months of experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi-line phones/ACD phones
This position is represented by SEIU United Healthcare Worker
Where You\'ll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works with physicians and providers throughout California to provide comprehensive health care services to the communities we serve. Our 130+ clinics across California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, joint ventures and partnerships, we offer a robust health care delivery system in the communities we serve. Our staff is well-trained and highly skilled, qualities vital to maintaining excellence in care and service.
One Community. One Mission. One California
Pay Range
$24.75 - $28.10 /hour
#J-18808-Ljbffr