Medical Office Rep II
CommonSpirit Health, California, MO, United States
Job Summary and Responsibilities
As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.
Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.
Daily Activities
Collecting and updating demographics and insurance information
Verification of health plan eligibility
Taking complete and accurate messages
Scheduling mutually acceptable appointment times utilizing an electronic practice management system
Performing other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
Consistently makes eye contact and smiles
Demonstrates active listening with positive can‑do attitude
Consistently respectful, concerned, and shows empathy
Uses scripted greeting: “Thank you for choosing Mercy Medical Group, this is (your name), how can I help you”
Uses scripted closing at every interaction: “Is there anything else I can do for you” over the phone and as patients leave the clinic
Job Requirements
Required
High School Graduate – General Studies (upon hire) or High School GED – General Studies (upon hire)
Preferred
Six months’ experience in an outpatient setting as a Medical Office Receptionist performing similar duties
Equivalent amount of experience in a high‑volume customer service role in another industry or environment working with referrals or scheduling surgeries
Six months’ experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi‑line phones/ACD phones
Position represented by SEIU United Healthcare Workers
Where You'll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation – with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand‑in‑hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state‑of‑the‑art medical facilities. Our 130+ clinics across the state of California deliver high‑quality, patient‑centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state‑of‑the‑art health care delivery system in the communities we serve. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well‑trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Pay Range
$24.75 - $28.10 /hour
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As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.
Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.
Daily Activities
Collecting and updating demographics and insurance information
Verification of health plan eligibility
Taking complete and accurate messages
Scheduling mutually acceptable appointment times utilizing an electronic practice management system
Performing other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines
Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
Consistently makes eye contact and smiles
Demonstrates active listening with positive can‑do attitude
Consistently respectful, concerned, and shows empathy
Uses scripted greeting: “Thank you for choosing Mercy Medical Group, this is (your name), how can I help you”
Uses scripted closing at every interaction: “Is there anything else I can do for you” over the phone and as patients leave the clinic
Job Requirements
Required
High School Graduate – General Studies (upon hire) or High School GED – General Studies (upon hire)
Preferred
Six months’ experience in an outpatient setting as a Medical Office Receptionist performing similar duties
Equivalent amount of experience in a high‑volume customer service role in another industry or environment working with referrals or scheduling surgeries
Six months’ experience as a Medical Office Receptionist within Dignity Health Medical Foundation
Experience with multi‑line phones/ACD phones
Position represented by SEIU United Healthcare Workers
Where You'll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation – with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand‑in‑hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state‑of‑the‑art medical facilities. Our 130+ clinics across the state of California deliver high‑quality, patient‑centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state‑of‑the‑art health care delivery system in the communities we serve. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well‑trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Pay Range
$24.75 - $28.10 /hour
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