Telephonic Triage RN (CLIN NURSE 2)
University of California- Davis Health, Sacramento, CA, United States
Job Summary
The CN identifies and implements nursing interventions and evaluates results for a wide variety of patient populations, directs and acts as resource to other members of the nursing team as assigned and promotes compliance and support for policies. The primary responsibilities for this position consist of providing total, comprehensive, continuous and patient centered care which includes: assessing, documenting, planning, implementing, teaching, developing, and evaluating a comprehensive nursing plan of care; delivering direct patient care; ensuring patient satisfaction; training and delegating duties; and adhering to University policies and procedures as well as federal, state and local regulations.
Autonomous nursing care is the ability of a nurse to assess and provide nursing actions as appropriate for patient care populations based on competence, professional expertise, and knowledge. The nurse is expected to practice autonomously consistent with ANA Standards of Practice and Professional Performance. Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to patient care.
Provides direct patient care to a diversified patient population. Applies knowledge, experience and judgment to determine the importance of a situation, set priorities, and use abstract thought to evaluate clinical situations. Participates in patient and staff education. Demonstrates leadership skills. Demonstrates accountability for own practices as defined by the Nurse Practice Act.
Apply By Date: May 1st, 2026 at 11:59 PM PT
Minimum Qualifications
Valid California Registered Nurse License without restriction
American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR
Graduation from an accredited school of nursing.
At least five (5) years of recent RN experience
Recent RN experience in PCN Triage, including experience providing triage to pediatric and adult patients.
Experience providing patient education to pediatric and adult patient populations with acute and chronic illnesses.
Experience providing nursing care for acute and chronic conditions in pediatric and adult patient populations such as fever, cough, respiratory distress, respiratory infections, infectious diseases, abscesses, rash, bleeding, constipation, acute and chronic wounds, injuries, pain, fractures, dizziness, vomiting, diarrhea, UTI, Congestive Heart Failure, COPD, hypertension, asthma, stroke, chest pain, MI, Diabetes Mellitus, arthritis, anxiety, and depression.
Ability to read, write, speak, and understand the English language.
Ability to utilize medical terminology appropriately.
Knowledge of current trends in nursing.
Commitment to excellence in patient care.
Effective interpersonal skills.
Demonstrates accountability and professionalism.
Adapts to change in a positive, professional and productive manner.
Knowledge of legal implications in clinical practice and documentation.
Knowledge of performance improvement and evidence-based practice.
Basic computer skills.
Ability to assess, plan, implement and evaluate patient care, taking into consideration protective interventions, development (behavioral and physical) and physiological characteristics specific to the patients.
Knowledge of acute and chronic conditions in pediatric and adult patient populations such as fever, cough, respiratory distress, respiratory infections, infectious diseases, abscesses, rash, bleeding, constipation, acute and chronic wounds, injuries, pain, fractures, dizziness, vomiting, diarrhea, UTI, Congestive Heart Failure, COPD, hypertension, asthma, stroke, chest pain, MI, Diabetes Mellitus, arthritis, anxiety, and depression.
Mastery of Relational Competencies.
Preferred Qualifications
Ambulatory Care Nursing Certification (AMB-BC)
BSN
Bachelor's of Science in Nursing preferred
Telephone Triage
Epic EMR
Case management experience
Prep-Op/Recovery experience
Key Responsibilities
70% - Nursing Process and Practice
15% - Quality and Evidence-Based Practice
5% - Leadership
5% - Professional Development
5% - Research
Department Overview
The Ambulatory Care Division serves Sacramento, Yolo, and Placer counties providing a full complement of facilities and services including primary and specialty care hospital-based teaching clinics, community clinics, and research clinics. The Division is committed to maintaining a fully integrated Academic Health Center contributing to excellence in patient care, and enhancement of educational and research initiatives.
Department Specific Job Scope
Registered Nurses in the PCN Nurse Triage Department at UC Davis Medical Center provide care to adult and pediatric patients with a variety of medical (medical, surgical, critical care, emergent, perioperative) needs. Patient conditions include: PCN Nurse Triage is all Telephonic Care, including management of MyUCDavisHealth portal messages. Calls and messages include Primary Care for Internal Medicine, Family Practice and Pediatric patients. The calls and messages include a wide variety of illnesses in the age range of newborn to geriatric. These include emergent calls which come over on a separate phone line, which is answered by all Nurse Triage Nurses.
POSITION INFORMATION
Salary or Pay Range: $77.41 - $104.16
Salary Frequency: Hourly
Salary Grade: 114
UC Job Title: CLIN NURSE 2
UC Job Code: 009139
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): Monday - Friday, Days, 8 hours, varies 9am - 5:30pm
Location: Patient Contact Center (HSP166)
Union Representation: NX-Nurses
Benefits Eligible: Yes
This position is 100% on-site
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
Work, Life and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Continuous 6 to 8+ Hours
Walking - Continuous 6 to 8+ Hours
Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
Bending/Stooping - Continuous 6 to 8+ Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Continuous 6 to 8+ Hours
Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Environmental Demands
Loud noise levels - Occasional Up to 3 Hours
Uneven Surfaces or Elevations - Occasional Up to 3 Hours
Mental Demands
Sustained attention and concentration - Continuous 6 to 8+ Hours
Complex problem solving/reasoning - Continuous 6 to 8+ Hours
Ability to organize & prioritize - Continuous 6 to 8+ Hours
Communication skills - Continuous 6 to 8+ Hours
Numerical skills - Continuous 6 to 8+ Hours
Constant Interaction - Continuous 6 to 8+ Hours
Customer/Patient Contact - Continuous 6 to 8+ Hours
Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Works overtime as defined by the collective bargaining agreements; floats to other areas; and works weekends, holidays and call as required.
References reflect an overall meets or exceeds.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Employee Disclosure Requirement
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Equality Statement
The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
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The CN identifies and implements nursing interventions and evaluates results for a wide variety of patient populations, directs and acts as resource to other members of the nursing team as assigned and promotes compliance and support for policies. The primary responsibilities for this position consist of providing total, comprehensive, continuous and patient centered care which includes: assessing, documenting, planning, implementing, teaching, developing, and evaluating a comprehensive nursing plan of care; delivering direct patient care; ensuring patient satisfaction; training and delegating duties; and adhering to University policies and procedures as well as federal, state and local regulations.
Autonomous nursing care is the ability of a nurse to assess and provide nursing actions as appropriate for patient care populations based on competence, professional expertise, and knowledge. The nurse is expected to practice autonomously consistent with ANA Standards of Practice and Professional Performance. Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to patient care.
Provides direct patient care to a diversified patient population. Applies knowledge, experience and judgment to determine the importance of a situation, set priorities, and use abstract thought to evaluate clinical situations. Participates in patient and staff education. Demonstrates leadership skills. Demonstrates accountability for own practices as defined by the Nurse Practice Act.
Apply By Date: May 1st, 2026 at 11:59 PM PT
Minimum Qualifications
Valid California Registered Nurse License without restriction
American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR
Graduation from an accredited school of nursing.
At least five (5) years of recent RN experience
Recent RN experience in PCN Triage, including experience providing triage to pediatric and adult patients.
Experience providing patient education to pediatric and adult patient populations with acute and chronic illnesses.
Experience providing nursing care for acute and chronic conditions in pediatric and adult patient populations such as fever, cough, respiratory distress, respiratory infections, infectious diseases, abscesses, rash, bleeding, constipation, acute and chronic wounds, injuries, pain, fractures, dizziness, vomiting, diarrhea, UTI, Congestive Heart Failure, COPD, hypertension, asthma, stroke, chest pain, MI, Diabetes Mellitus, arthritis, anxiety, and depression.
Ability to read, write, speak, and understand the English language.
Ability to utilize medical terminology appropriately.
Knowledge of current trends in nursing.
Commitment to excellence in patient care.
Effective interpersonal skills.
Demonstrates accountability and professionalism.
Adapts to change in a positive, professional and productive manner.
Knowledge of legal implications in clinical practice and documentation.
Knowledge of performance improvement and evidence-based practice.
Basic computer skills.
Ability to assess, plan, implement and evaluate patient care, taking into consideration protective interventions, development (behavioral and physical) and physiological characteristics specific to the patients.
Knowledge of acute and chronic conditions in pediatric and adult patient populations such as fever, cough, respiratory distress, respiratory infections, infectious diseases, abscesses, rash, bleeding, constipation, acute and chronic wounds, injuries, pain, fractures, dizziness, vomiting, diarrhea, UTI, Congestive Heart Failure, COPD, hypertension, asthma, stroke, chest pain, MI, Diabetes Mellitus, arthritis, anxiety, and depression.
Mastery of Relational Competencies.
Preferred Qualifications
Ambulatory Care Nursing Certification (AMB-BC)
BSN
Bachelor's of Science in Nursing preferred
Telephone Triage
Epic EMR
Case management experience
Prep-Op/Recovery experience
Key Responsibilities
70% - Nursing Process and Practice
15% - Quality and Evidence-Based Practice
5% - Leadership
5% - Professional Development
5% - Research
Department Overview
The Ambulatory Care Division serves Sacramento, Yolo, and Placer counties providing a full complement of facilities and services including primary and specialty care hospital-based teaching clinics, community clinics, and research clinics. The Division is committed to maintaining a fully integrated Academic Health Center contributing to excellence in patient care, and enhancement of educational and research initiatives.
Department Specific Job Scope
Registered Nurses in the PCN Nurse Triage Department at UC Davis Medical Center provide care to adult and pediatric patients with a variety of medical (medical, surgical, critical care, emergent, perioperative) needs. Patient conditions include: PCN Nurse Triage is all Telephonic Care, including management of MyUCDavisHealth portal messages. Calls and messages include Primary Care for Internal Medicine, Family Practice and Pediatric patients. The calls and messages include a wide variety of illnesses in the age range of newborn to geriatric. These include emergent calls which come over on a separate phone line, which is answered by all Nurse Triage Nurses.
POSITION INFORMATION
Salary or Pay Range: $77.41 - $104.16
Salary Frequency: Hourly
Salary Grade: 114
UC Job Title: CLIN NURSE 2
UC Job Code: 009139
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): Monday - Friday, Days, 8 hours, varies 9am - 5:30pm
Location: Patient Contact Center (HSP166)
Union Representation: NX-Nurses
Benefits Eligible: Yes
This position is 100% on-site
Benefits
High quality and low-cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
Work, Life and Wellness programs and resources
On-site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing - Continuous 6 to 8+ Hours
Walking - Continuous 6 to 8+ Hours
Sitting - Frequent 3 to 6 Hours
Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
Bending/Stooping - Continuous 6 to 8+ Hours
Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Continuous 6 to 8+ Hours
Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
Reaching overhead - Occasional Up to 3 Hours
Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Environmental Demands
Loud noise levels - Occasional Up to 3 Hours
Uneven Surfaces or Elevations - Occasional Up to 3 Hours
Mental Demands
Sustained attention and concentration - Continuous 6 to 8+ Hours
Complex problem solving/reasoning - Continuous 6 to 8+ Hours
Ability to organize & prioritize - Continuous 6 to 8+ Hours
Communication skills - Continuous 6 to 8+ Hours
Numerical skills - Continuous 6 to 8+ Hours
Constant Interaction - Continuous 6 to 8+ Hours
Customer/Patient Contact - Continuous 6 to 8+ Hours
Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Works overtime as defined by the collective bargaining agreements; floats to other areas; and works weekends, holidays and call as required.
References reflect an overall meets or exceeds.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Employee Disclosure Requirement
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Equality Statement
The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
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