Clinical Support Associate - Ann Arbor, MI
TransMedics, Inc., Ann Arbor, MI, United States
Job Description
The Clinical Support Specialist plays a vital role in supporting the TransMedics Organ Care System (OCS) program. Following extensive training, this position provides clinical and operational support to ensure the safe maintenance, optimization, and transport of donor organs for transplantation. The role requires travel to transplant centers and operational hubs, supporting OCS Specialists and ensuring consistent adherence to TransMedics protocols, policies, and quality standards.
Responsibilities
Clinical & Technical Support
Travel to transplant centers (primarily local or regional but may vary) to provide coverage and relief to OCS Specialists on extended cases.
Maintain and optimize procured organs on the OCS in accordance with TransMedics’ clinical protocols.
Operate the OCS console and perform technical tasks including:
Organ assessment and monitoring
Blood sampling and i‑STAT operation
Medication administration to the OCS module
Gas tank exchange
Final organ flush and facilitation of organ transfer off the OCS
Communicate effectively with internal and external clinical teams throughout all stages of transport and support.
Operational Support:
Dispose of used OCS modules, clean and prepare OCS consoles for subsequent cases.
Return OCS consoles to the hub and complete all post‑case documentation accurately and promptly.
Participate in hub operations as requested, including receiving deliveries and supporting logistics.
Scheduling & Availability:
Participate in on‑call rotation for approximately fifteen 24‑hour shifts per month (including holidays and weekends).
Once assigned to a case, remain available to support operations for a minimum of 16 hours before rest.
Perform additional TransMedics duties as assigned.
Management Responsibilities
This position does not have any direct reports.
Physical Attributes
Must be able to lift/pull/push up to 75 pounds and safely navigate aircraft stairs with equipment, comply with TransMedics’ medical screening and vaccination requirements and able to stand, walk, and perform repetitive tasks during extended case coverage.
The company provides legally required accommodations where possible; however, as on‑site hospital access is essential for this position, some accommodations may not be feasible without creating undue burden.
Minimum Qualifications
AS - Clinical Science is a must /Certified EMT/Perfusion Assistant must have experience in high critical care settings, ED, ICU, OR, or Critical Care Transport.
Strong organizational, problem‑solving, and critical‑thinking skills.
Excellent interpersonal and communication skills with the ability to collaborate effectively across teams.
Ability to perform calmly and professionally in high‑pressure clinical environments.
Flexibility to work nights, weekends, and holidays as needed.
Demonstrated adaptability, dependability, and a proactive attitude toward achieving company goals.
Preferred Qualifications
BS - Clinical Science preferred /Certified EMT/Perfusion Assistant Must have experience in high critical care settings, ED, ICU, OR, or Critical Care Transport.
Salary & Benefits
The expected base salary range for this role is $76,950 – $85,500 annually, which represents the company’s current good‑faith estimate of compensation for this position. Actual salary will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. This role may also be eligible for bonuses, equity, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history.
Employee Benefits
Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
Dental
Vision
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Short Term Disability
Long Term Disability
401K Plan
Pet insurance
Employee Stock Purchase Plan
Equal Opportunity Employer
TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability, or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.
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The Clinical Support Specialist plays a vital role in supporting the TransMedics Organ Care System (OCS) program. Following extensive training, this position provides clinical and operational support to ensure the safe maintenance, optimization, and transport of donor organs for transplantation. The role requires travel to transplant centers and operational hubs, supporting OCS Specialists and ensuring consistent adherence to TransMedics protocols, policies, and quality standards.
Responsibilities
Clinical & Technical Support
Travel to transplant centers (primarily local or regional but may vary) to provide coverage and relief to OCS Specialists on extended cases.
Maintain and optimize procured organs on the OCS in accordance with TransMedics’ clinical protocols.
Operate the OCS console and perform technical tasks including:
Organ assessment and monitoring
Blood sampling and i‑STAT operation
Medication administration to the OCS module
Gas tank exchange
Final organ flush and facilitation of organ transfer off the OCS
Communicate effectively with internal and external clinical teams throughout all stages of transport and support.
Operational Support:
Dispose of used OCS modules, clean and prepare OCS consoles for subsequent cases.
Return OCS consoles to the hub and complete all post‑case documentation accurately and promptly.
Participate in hub operations as requested, including receiving deliveries and supporting logistics.
Scheduling & Availability:
Participate in on‑call rotation for approximately fifteen 24‑hour shifts per month (including holidays and weekends).
Once assigned to a case, remain available to support operations for a minimum of 16 hours before rest.
Perform additional TransMedics duties as assigned.
Management Responsibilities
This position does not have any direct reports.
Physical Attributes
Must be able to lift/pull/push up to 75 pounds and safely navigate aircraft stairs with equipment, comply with TransMedics’ medical screening and vaccination requirements and able to stand, walk, and perform repetitive tasks during extended case coverage.
The company provides legally required accommodations where possible; however, as on‑site hospital access is essential for this position, some accommodations may not be feasible without creating undue burden.
Minimum Qualifications
AS - Clinical Science is a must /Certified EMT/Perfusion Assistant must have experience in high critical care settings, ED, ICU, OR, or Critical Care Transport.
Strong organizational, problem‑solving, and critical‑thinking skills.
Excellent interpersonal and communication skills with the ability to collaborate effectively across teams.
Ability to perform calmly and professionally in high‑pressure clinical environments.
Flexibility to work nights, weekends, and holidays as needed.
Demonstrated adaptability, dependability, and a proactive attitude toward achieving company goals.
Preferred Qualifications
BS - Clinical Science preferred /Certified EMT/Perfusion Assistant Must have experience in high critical care settings, ED, ICU, OR, or Critical Care Transport.
Salary & Benefits
The expected base salary range for this role is $76,950 – $85,500 annually, which represents the company’s current good‑faith estimate of compensation for this position. Actual salary will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. This role may also be eligible for bonuses, equity, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history.
Employee Benefits
Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
Dental
Vision
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Short Term Disability
Long Term Disability
401K Plan
Pet insurance
Employee Stock Purchase Plan
Equal Opportunity Employer
TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability, or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.
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