Call Center Registered Nurse (RN) - Atrium Health Patient Access and Care Team D
Atrium Health, Charlotte, NC, United States
Department
12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing
Status
Full time
Benefits Eligible
Yes
Hours Per Week
40
Schedule Details
Hours: Monday through Friday 08:00-17:00
Requirements
Required:
Minimum of 5 years patient‑facing registered nursing experience.
Preferred:
Epic/Microsoft knowledge, triage experience, excellent grammar/spelling/typing skills.
Pay Range
$35.50 - $53.25
Essential Functions
Performs telephone triage with a diverse patient population.
Assesses needed care and collaborates with patients and others to provide clinical solutions.
Provides comprehensive nursing assessment in an untraditional nursing environment.
Actively participates in team conferences and helps assess patient education needs.
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow‑up needs before office opening.
Notifies designated leadership of operational concerns.
Physical Requirements
Work requires long periods of sitting and use of a telephone headset. Must walk, stand, lift, reach, stoop, bend, push, pull, and lift up to 25 pounds. Must speak English and adapt to patient audiences while conveying information. Requires intact sight, hearing, smell, and touch; good finger dexterity. Requires critical thinking, concentration in a fast‑paced environment, and responsiveness to changes in patient or call center conditions.
Education, Experience and Certifications
Graduate from an accredited School of Nursing required. BSN preferred. Current Registered Nurse license in the applicable state required; must apply for and maintain a South Carolina RN license and any other RN licenses from states where new clients may reside. Experience in telephone triage, pediatrics, and ED triage desired. BLS required per policy guidelines.
Compensation and Benefits
Base compensation within the listed pay range based on qualifications, skills, experience, and/or training.
Premium pay such as shift, on call, and more based on role.
Incentive pay for select positions.
Opportunity for annual performance‑based increases.
Paid Time Off programs.
Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability.
Flexible Spending Accounts for health care and dependent care expenses.
Family benefits: adoption assistance, paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Job Summary
Assesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses effectiveness of patient family education initiatives.
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12707 Enterprise Corporate - Patient Access & Care Team: NC/GA Nursing
Status
Full time
Benefits Eligible
Yes
Hours Per Week
40
Schedule Details
Hours: Monday through Friday 08:00-17:00
Requirements
Required:
Minimum of 5 years patient‑facing registered nursing experience.
Preferred:
Epic/Microsoft knowledge, triage experience, excellent grammar/spelling/typing skills.
Pay Range
$35.50 - $53.25
Essential Functions
Performs telephone triage with a diverse patient population.
Assesses needed care and collaborates with patients and others to provide clinical solutions.
Provides comprehensive nursing assessment in an untraditional nursing environment.
Actively participates in team conferences and helps assess patient education needs.
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow‑up needs before office opening.
Notifies designated leadership of operational concerns.
Physical Requirements
Work requires long periods of sitting and use of a telephone headset. Must walk, stand, lift, reach, stoop, bend, push, pull, and lift up to 25 pounds. Must speak English and adapt to patient audiences while conveying information. Requires intact sight, hearing, smell, and touch; good finger dexterity. Requires critical thinking, concentration in a fast‑paced environment, and responsiveness to changes in patient or call center conditions.
Education, Experience and Certifications
Graduate from an accredited School of Nursing required. BSN preferred. Current Registered Nurse license in the applicable state required; must apply for and maintain a South Carolina RN license and any other RN licenses from states where new clients may reside. Experience in telephone triage, pediatrics, and ED triage desired. BLS required per policy guidelines.
Compensation and Benefits
Base compensation within the listed pay range based on qualifications, skills, experience, and/or training.
Premium pay such as shift, on call, and more based on role.
Incentive pay for select positions.
Opportunity for annual performance‑based increases.
Paid Time Off programs.
Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability.
Flexible Spending Accounts for health care and dependent care expenses.
Family benefits: adoption assistance, paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Job Summary
Assesses and directs comprehensive nursing care using telephone triage protocols. Provides and assesses effectiveness of patient family education initiatives.
#J-18808-Ljbffr