Street Outreach Advisor Santa Clara County
Pacific Health Group, Milpitas, CA, United States
Location
Hybrid - Field Based (Santa Clara County)
Employment Type
Full-Time
Hourly Pay Range
$24 - $27 per hour
About Pacific Health Group
At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community‑based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.
Overview
Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in‑person outreach and strong partnerships with community‑based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field‑based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high‑need communities. Street Outreach Advisors play a hands‑on role in turning community connections into meaningful care access.
Key Responsibilities
Community Partnership Development
Identify and prioritize community‑based organizations across more than 100 categories within assigned local markets
Build and maintain referral‑generating partnerships that support access to ECM, Community Supports, Behavioral Health, Street Medicine, and CHW services
Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals
Field Outreach
Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in‑person outreach
Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
Balance relationship building with consistent follow‑through to support steady referral activity
Coordination and Documentation
Accurately document outreach activity, referrals, and partnerships in CRM tools
Coordinate with internal care teams to ensure referrals are tracked and closed‑loop
Share observations and insights from the field to inform outreach strategy and improvement
Requirements
Experience in community outreach, public health, social services, healthcare navigation, or similar field‑based work
Comfort working independently in a fast‑paced, community‑facing environment
Ability to manage outreach activity, relationships, and follow‑through across multiple partners
Strong organizational skills and comfort using mobile tools and CRM systems
Valid driver's license and ability to travel locally
Willingness to work occasional evenings or weekends as needed
Preferred familiarity with Medi‑Cal, CalAIM, ECM, or Community Supports
Benefits
Time Off & Leave
80 Hours of Paid Time Off (PTO)
12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
4 Paid Volunteer Hours per Month to support causes you care about
Bereavement Leave, including Fur Baby Bereavement
Health & Wellness
90% employer‑paid employee‑only medical benefits
100% employer‑paid employee‑only vision and dental benefits
Flexible spending account
Short‑term and long‑term disability and AD&D coverage
Employee assistance program
Financial & Professional
401(k) with Company Match
Monthly Stipend
Performance based incentives
Opportunities for professional development and internal growth
Culture & Perks
Employee Discounts via Great Work Perks and Perks at Work
Quarterly In‑Person Events
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
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Hybrid - Field Based (Santa Clara County)
Employment Type
Full-Time
Hourly Pay Range
$24 - $27 per hour
About Pacific Health Group
At Pacific Health Group, we are at the forefront of revolutionizing healthcare. You will play a vital role in this mission. We are dedicated to improving health outcomes by addressing social determinants of health and coordinating comprehensive community‑based services, particularly through our programs. If you are passionate about making a difference and have the skills to lead in this dynamic environment, we invite you to join our team.
Overview
Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in‑person outreach and strong partnerships with community‑based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field‑based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high‑need communities. Street Outreach Advisors play a hands‑on role in turning community connections into meaningful care access.
Key Responsibilities
Community Partnership Development
Identify and prioritize community‑based organizations across more than 100 categories within assigned local markets
Build and maintain referral‑generating partnerships that support access to ECM, Community Supports, Behavioral Health, Street Medicine, and CHW services
Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals
Field Outreach
Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in‑person outreach
Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement
Balance relationship building with consistent follow‑through to support steady referral activity
Coordination and Documentation
Accurately document outreach activity, referrals, and partnerships in CRM tools
Coordinate with internal care teams to ensure referrals are tracked and closed‑loop
Share observations and insights from the field to inform outreach strategy and improvement
Requirements
Experience in community outreach, public health, social services, healthcare navigation, or similar field‑based work
Comfort working independently in a fast‑paced, community‑facing environment
Ability to manage outreach activity, relationships, and follow‑through across multiple partners
Strong organizational skills and comfort using mobile tools and CRM systems
Valid driver's license and ability to travel locally
Willingness to work occasional evenings or weekends as needed
Preferred familiarity with Medi‑Cal, CalAIM, ECM, or Community Supports
Benefits
Time Off & Leave
80 Hours of Paid Time Off (PTO)
12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
4 Paid Volunteer Hours per Month to support causes you care about
Bereavement Leave, including Fur Baby Bereavement
Health & Wellness
90% employer‑paid employee‑only medical benefits
100% employer‑paid employee‑only vision and dental benefits
Flexible spending account
Short‑term and long‑term disability and AD&D coverage
Employee assistance program
Financial & Professional
401(k) with Company Match
Monthly Stipend
Performance based incentives
Opportunities for professional development and internal growth
Culture & Perks
Employee Discounts via Great Work Perks and Perks at Work
Quarterly In‑Person Events
Equal Opportunity Employer
Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply.
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