Clinic Operation Coordinator
Chinese Hospital, San Francisco, CA, United States
Overview
Chinese Hospital | San Francisco Bay Area
Department: Clinic
Reports to: Clinic Supervisor
Type: Non-Exempt/FT
Requisition #: 12706
Position Summary: Clinic Operational Coordinator assists Clinic Supervisor to provide administrative support to complex projects and operation of specialized programs. Key requirements of the role include for completion of provider credentialing functions and expertise in understanding for keeping financial projects on schedule and creating successful outcomes.
Essential Duties And Responsibilities
Responsible for completion of provider credentialing functions. Ensures program integrity and compliance with standards, federal/state requirements.
Works with other departments in multiple areas that relate to credentialing issues.
Assists Clinic Supervisor to provide support to clinic services
Maintains database of current and accurate information concerning licensure, board certification, professional liability coverage and claims for all Chinese Hospital Clinics Physicians, Contracted Providers and Allied Health Professionals.
Manages the provider add process, recruitment and transition, including the successful appointment to the Chinese Hospital Medical Staff and Jade Provider Network in accordance with the Credentials Policies & Procedures and regulatory agency requirements.
Gathering, organizing, and evaluating relevant information, such as financial statements, vendor contracts, and EHR system specifications.
Conducting in-depth data analysis, using spreadsheets or more specialized tools such as project management software and traceability solutions.
Assists and coordinates activities of assigned projects to include developing and implementing related procedures and processes.
Assist front desk and call center operation as necessary
Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
Values/Core Competencies
Integrity –We adhere to a code of values and make commitments that contribute to the welfare of our community.
Respect – We seek to create a community within our organization that enhances self‐worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community.
Empowerment – we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
Team Work – We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.
Accountability – We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.
Quality Improvement – We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve.
Community collaboration and Benefit – We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual’s ability to pay.
Prudent use of resources – We will use and maintain our assets and resources prudently in order to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment.
Skills/Abilities/Competencies Required
Demonstrated experience in end user support, preferably in a healthcare/clinical setting
Deep knowledge and understanding of Clinical workflows
Proficiency in the use of Microsoft Office Suite applications and standard office equipment
Ability to take initiative and independently plan, organize, and perform work in situations with multiple demands involved.
Ability to learn and interpret variety of policies and procedures relating to applicable programs and organizations
Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
Exceptional problem solving and negotiation skills
Self-motivated, independent and possesses the ability to learn quickly
Qualifications
Bachelor’s degree in business or health related degree strongly preferred
One year experience in healthcare setting, business project management, or information technology, preferred
Strong attention to detail, business analysis and project/timeline skills
Physical Requirements
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.
Able to lift up to 30 pounds
Use proper body mechanics when handling equipment
Standing, walking and moving 50% of the day
Compliance Requirements
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.
Base Pay Scale
Starting at $27.74 – $40.98 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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Chinese Hospital | San Francisco Bay Area
Department: Clinic
Reports to: Clinic Supervisor
Type: Non-Exempt/FT
Requisition #: 12706
Position Summary: Clinic Operational Coordinator assists Clinic Supervisor to provide administrative support to complex projects and operation of specialized programs. Key requirements of the role include for completion of provider credentialing functions and expertise in understanding for keeping financial projects on schedule and creating successful outcomes.
Essential Duties And Responsibilities
Responsible for completion of provider credentialing functions. Ensures program integrity and compliance with standards, federal/state requirements.
Works with other departments in multiple areas that relate to credentialing issues.
Assists Clinic Supervisor to provide support to clinic services
Maintains database of current and accurate information concerning licensure, board certification, professional liability coverage and claims for all Chinese Hospital Clinics Physicians, Contracted Providers and Allied Health Professionals.
Manages the provider add process, recruitment and transition, including the successful appointment to the Chinese Hospital Medical Staff and Jade Provider Network in accordance with the Credentials Policies & Procedures and regulatory agency requirements.
Gathering, organizing, and evaluating relevant information, such as financial statements, vendor contracts, and EHR system specifications.
Conducting in-depth data analysis, using spreadsheets or more specialized tools such as project management software and traceability solutions.
Assists and coordinates activities of assigned projects to include developing and implementing related procedures and processes.
Assist front desk and call center operation as necessary
Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc.
Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials.
Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
Values/Core Competencies
Integrity –We adhere to a code of values and make commitments that contribute to the welfare of our community.
Respect – We seek to create a community within our organization that enhances self‐worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community.
Empowerment – we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible.
Team Work – We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust.
Accountability – We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback.
Quality Improvement – We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve.
Community collaboration and Benefit – We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual’s ability to pay.
Prudent use of resources – We will use and maintain our assets and resources prudently in order to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment.
Skills/Abilities/Competencies Required
Demonstrated experience in end user support, preferably in a healthcare/clinical setting
Deep knowledge and understanding of Clinical workflows
Proficiency in the use of Microsoft Office Suite applications and standard office equipment
Ability to take initiative and independently plan, organize, and perform work in situations with multiple demands involved.
Ability to learn and interpret variety of policies and procedures relating to applicable programs and organizations
Excellent interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel
Exceptional problem solving and negotiation skills
Self-motivated, independent and possesses the ability to learn quickly
Qualifications
Bachelor’s degree in business or health related degree strongly preferred
One year experience in healthcare setting, business project management, or information technology, preferred
Strong attention to detail, business analysis and project/timeline skills
Physical Requirements
While performing the duties of this job, staff is regularly required to sit, stand, walk, talk and/or listen. He/she uses his/her hands to do computer work, write reports, do equipment set-up/cleaning/storage, clerical support, etc. He/she will be using the phone frequently. Good vision is needed to be able to read schedules, enter accurate data, etc. He/she must have good general health and demonstrate emotional stability so as to carry out the above-enumerated duties.
Able to lift up to 30 pounds
Use proper body mechanics when handling equipment
Standing, walking and moving 50% of the day
Compliance Requirements
Complies with Chinese Hospital Compliance Handbook including Code of Ethics and all statutes, regulations, guidelines applicable to federal and state programs. Responsibilities include, following the guidelines and reporting suspected violations of any statute, regulations, agreements or guidelines applicable to all healthcare programs.
Base Pay Scale
Starting at $27.74 – $40.98 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
#J-18808-Ljbffr