Patient Service Representative (PSR) - Kyles Station Primary Care - PRN
Mercy Health, Liberty Center, OH, United States
Registrar – Kyles Station Primary Care – PRN
Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling, check‑in/check‑out, while maintaining a high level of professional customer service.
Front office operations such as registering all patients in a timely manner who have not been pre‑registered and will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as per Medicare, State, and Federal guidelines. Collects copays and attempts to collect outstanding debt to facility/practice.
Performs pre‑registration as needed prior to arrival. Ensures required patient forms are current, fills out and advises patients on how to complete forms, and schedules patients who need a physical exam or appointment.
Demonstrates standards of excellence in care in all interactions for internal and external customers, including appointment reminder confirmation calls and triage phone messages to appropriate departments.
Performs office administrative duties and maintains office supplies inventory and office equipment for proper functioning. Keeps work area clean, neat, organized and professional; manages various work queues in the Electronic Medical Record (EMR).
Manages front office patient flow by collaborating with other staff and providers. Accurately balances the cash drawer and petty cash and completes end‑of‑day finance procedures, including daily deposit.
Required Minimum Education:
High school diploma or GED.
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you would like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at recruitment@mercy.com.
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Performs accurate front desk workflows in the physician practice setting, including patient registration, scheduling, phone triage, cash handling, check‑in/check‑out, while maintaining a high level of professional customer service.
Front office operations such as registering all patients in a timely manner who have not been pre‑registered and will receive services. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or POA) as per Medicare, State, and Federal guidelines. Collects copays and attempts to collect outstanding debt to facility/practice.
Performs pre‑registration as needed prior to arrival. Ensures required patient forms are current, fills out and advises patients on how to complete forms, and schedules patients who need a physical exam or appointment.
Demonstrates standards of excellence in care in all interactions for internal and external customers, including appointment reminder confirmation calls and triage phone messages to appropriate departments.
Performs office administrative duties and maintains office supplies inventory and office equipment for proper functioning. Keeps work area clean, neat, organized and professional; manages various work queues in the Electronic Medical Record (EMR).
Manages front office patient flow by collaborating with other staff and providers. Accurately balances the cash drawer and petty cash and completes end‑of‑day finance procedures, including daily deposit.
Required Minimum Education:
High school diploma or GED.
What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you would like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at recruitment@mercy.com.
#J-18808-Ljbffr