Expert Coach II
Teladoc Health, New York, NY, United States
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary Of Position
Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we partner with over a thousand clients to serve hundreds of thousands of people living with chronic conditions every day. Our whole‑person virtual care platform empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. The Expert Coach is responsible for providing support for whole‑person 1:1 coaching, driving behavior changes that positively impact clinical outcomes and overall health status.
Responsibilities
Empower members to be able to effectively self‑manage their own chronic condition.
Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to educate/coach in a way that drives behavior change and improves clinical outcomes and overall health status.
Use a coaching approach congruent with Motivational Interviewing for a member‑centered approach.
Attend mandated meetings and complete required training online and/or in person.
Follow scheduling best practices to meet appropriate coaching utilization and member needs.
Actively participate in process improvement with a positive, solution‑focused mindset.
Mentor less experienced coaches through formal or informal feedback and support.
Support content development (education handouts, videos, podcasts, client‑facing presentations) as requested.
Stay updated on clinical best practices for whole‑person coaching and share expertise across the team and company.
Allocate up to 30% of time to liaison, project, or cross‑functional responsibilities as needed and approved by direct manager/lead.
Supervisory Responsibilities
None
Required Qualifications
Must possess and maintain certification as a National Board Certified Health and Wellness Coach (NBC‑HWC).
Assume responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
Maintain required CEUs to sustain NBC‑HWC certification.
Hold a bachelor’s degree or higher.
Apply evidence‑based principles to enhance coaching practice.
Review research findings for application to practice.
Incorporate the ADCES 7 DSME/T education model into practice, focusing on behaviors essential for improving health and quality of life for members with diabetes.
Have strong knowledge of the science and latest treatment options for managing diabetes.
Have at least 3 years of professional experience in the healthcare field.
Provide quality member education and coaching.
Empower members to effectively self‑manage their own chronic condition.
Assess and identify individual member’s needs to drive behavior change and improve clinical outcomes and health status.
Convey enthusiasm and positive energy during member interactions.
Use a member‑centered approach consistent with Motivational Interviewing.
Also Desirable
Advanced degree in the health‑related fields of Behavior, Nutrition, or Exercise.
Bilingual Spanish/English (desirable but not required).
Benefits and Compensation
Base salary range:
$30‑34 hourly . In addition to a base salary, this position may be eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.
During the first year of service, you will accrue 5.84 hours of PTO for each bi‑weekly pay period and receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full‑time positions only.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Application Process
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Equal Opportunity Employer
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Privacy Statement
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. We collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as any information or set of information relating to you, including all information that identifies you or could reasonably be used to identify you, and all information that any applicable law treats as personal information. Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary Of Position
Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we partner with over a thousand clients to serve hundreds of thousands of people living with chronic conditions every day. Our whole‑person virtual care platform empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. The Expert Coach is responsible for providing support for whole‑person 1:1 coaching, driving behavior changes that positively impact clinical outcomes and overall health status.
Responsibilities
Empower members to be able to effectively self‑manage their own chronic condition.
Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to educate/coach in a way that drives behavior change and improves clinical outcomes and overall health status.
Use a coaching approach congruent with Motivational Interviewing for a member‑centered approach.
Attend mandated meetings and complete required training online and/or in person.
Follow scheduling best practices to meet appropriate coaching utilization and member needs.
Actively participate in process improvement with a positive, solution‑focused mindset.
Mentor less experienced coaches through formal or informal feedback and support.
Support content development (education handouts, videos, podcasts, client‑facing presentations) as requested.
Stay updated on clinical best practices for whole‑person coaching and share expertise across the team and company.
Allocate up to 30% of time to liaison, project, or cross‑functional responsibilities as needed and approved by direct manager/lead.
Supervisory Responsibilities
None
Required Qualifications
Must possess and maintain certification as a National Board Certified Health and Wellness Coach (NBC‑HWC).
Assume responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
Maintain required CEUs to sustain NBC‑HWC certification.
Hold a bachelor’s degree or higher.
Apply evidence‑based principles to enhance coaching practice.
Review research findings for application to practice.
Incorporate the ADCES 7 DSME/T education model into practice, focusing on behaviors essential for improving health and quality of life for members with diabetes.
Have strong knowledge of the science and latest treatment options for managing diabetes.
Have at least 3 years of professional experience in the healthcare field.
Provide quality member education and coaching.
Empower members to effectively self‑manage their own chronic condition.
Assess and identify individual member’s needs to drive behavior change and improve clinical outcomes and health status.
Convey enthusiasm and positive energy during member interactions.
Use a member‑centered approach consistent with Motivational Interviewing.
Also Desirable
Advanced degree in the health‑related fields of Behavior, Nutrition, or Exercise.
Bilingual Spanish/English (desirable but not required).
Benefits and Compensation
Base salary range:
$30‑34 hourly . In addition to a base salary, this position may be eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.
During the first year of service, you will accrue 5.84 hours of PTO for each bi‑weekly pay period and receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full‑time positions only.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Application Process
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Equal Opportunity Employer
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Privacy Statement
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. We collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as any information or set of information relating to you, including all information that identifies you or could reasonably be used to identify you, and all information that any applicable law treats as personal information. Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
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