Supervisor, Provider Licensing
Teladoc Health, New York, NY, United States
Overview
Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary Of Position
The Provider Licensing Supervisor is responsible for the day-to-day operations in managing a team of Licensing Coordinators. The Supervisor also assists in the development, implementation, enhancement, and support of multiple process workflows, systems, and strategies. They maintain and report on team key performance indicators (KPIs) and service levels, oversee daily operations of the Licensing Coordinators, monitor activities for efficiency and compliance with state licensing board regulations, and provide leadership, direction, coaching, recognition, motivation, and training to department personnel.
Essential Duties And Responsibilities
Oversees the daily operations of the staff by: (35%)
Oversee work distribution and assignments among the team.
Approve timecards and requests for time off.
Communicate operational changes and updates to team members.
Lead, mentor, and motivate staff to cultivate a positive and productive workplace environment.
Participate in selecting, hiring, onboarding, and training of staff.
Oversees the volume of provider licensing efforts by: (40%)
Assure the successful delivery of department KPIs.
Provide support and guidance to cross-functional support staff.
Monitor and report licensing volumes and service levels to department leadership.
Assist staff with challenges and problem solving in real time, acting as point of escalation for providers and liaison to address inter-departmental issues, engaging with key stakeholders as needed.
Ensures outstanding service delivery quality and timeframes by: (20%)
Conduct quality audits and provide employees with direct, positive and constructive feedback.
Identify opportunities and develop process improvement initiatives.
Receive and distribute changes to state regulations and requirements.
Develop and implement job aids and training tools.
Support other activities and projects as assigned (5%).
Supervisory Responsibilities
Yes
Qualifications
Bachelor’s degree preferred.
3–5 years’ experience in health care/managed care, preferred.
Functional knowledge of nationwide provider licensing processes.
Good diction, voice quality, and clarity of speech.
Strong analytical and problem‑solving skills.
Demonstrated ability to lead, coach, and develop effective teams.
Experience and knowledge of healthcare terms, processes, and procedures.
Strong verbal and written communication skills and ability to communicate to all levels of constituents, including providers, licensing boards, and senior management.
Strong organizational and customer service skills.
Proficient in MS Word, Excel, and PowerPoint.
Strong attention to detail.
Ability to work on multiple projects, define tasks, and assign priority level.
High school degree or equivalent required.
Work Environment
Remote.
Travel
≤10% of time may require travel. Travel percentage may change based on business needs.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Benefits
The base salary range for this position is $65,000–$75,000. In addition to a base salary, this position is eligible for a performance bonus and benefits. Teladoc Health offers a Flexible Vacation Policy, paid sick, and caregiver leave, and other benefits as described in Teladoc Health Benefits 2026.
Equal Opportunity Employer Statement
We are an equal‑opportunity employer and do not discriminate on the basis of age, race, religion, color, ethnicity, national origin, gender, gender identity or expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. We prohibit discrimination and harassment in the workplace.
#J-18808-Ljbffr
Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary Of Position
The Provider Licensing Supervisor is responsible for the day-to-day operations in managing a team of Licensing Coordinators. The Supervisor also assists in the development, implementation, enhancement, and support of multiple process workflows, systems, and strategies. They maintain and report on team key performance indicators (KPIs) and service levels, oversee daily operations of the Licensing Coordinators, monitor activities for efficiency and compliance with state licensing board regulations, and provide leadership, direction, coaching, recognition, motivation, and training to department personnel.
Essential Duties And Responsibilities
Oversees the daily operations of the staff by: (35%)
Oversee work distribution and assignments among the team.
Approve timecards and requests for time off.
Communicate operational changes and updates to team members.
Lead, mentor, and motivate staff to cultivate a positive and productive workplace environment.
Participate in selecting, hiring, onboarding, and training of staff.
Oversees the volume of provider licensing efforts by: (40%)
Assure the successful delivery of department KPIs.
Provide support and guidance to cross-functional support staff.
Monitor and report licensing volumes and service levels to department leadership.
Assist staff with challenges and problem solving in real time, acting as point of escalation for providers and liaison to address inter-departmental issues, engaging with key stakeholders as needed.
Ensures outstanding service delivery quality and timeframes by: (20%)
Conduct quality audits and provide employees with direct, positive and constructive feedback.
Identify opportunities and develop process improvement initiatives.
Receive and distribute changes to state regulations and requirements.
Develop and implement job aids and training tools.
Support other activities and projects as assigned (5%).
Supervisory Responsibilities
Yes
Qualifications
Bachelor’s degree preferred.
3–5 years’ experience in health care/managed care, preferred.
Functional knowledge of nationwide provider licensing processes.
Good diction, voice quality, and clarity of speech.
Strong analytical and problem‑solving skills.
Demonstrated ability to lead, coach, and develop effective teams.
Experience and knowledge of healthcare terms, processes, and procedures.
Strong verbal and written communication skills and ability to communicate to all levels of constituents, including providers, licensing boards, and senior management.
Strong organizational and customer service skills.
Proficient in MS Word, Excel, and PowerPoint.
Strong attention to detail.
Ability to work on multiple projects, define tasks, and assign priority level.
High school degree or equivalent required.
Work Environment
Remote.
Travel
≤10% of time may require travel. Travel percentage may change based on business needs.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Benefits
The base salary range for this position is $65,000–$75,000. In addition to a base salary, this position is eligible for a performance bonus and benefits. Teladoc Health offers a Flexible Vacation Policy, paid sick, and caregiver leave, and other benefits as described in Teladoc Health Benefits 2026.
Equal Opportunity Employer Statement
We are an equal‑opportunity employer and do not discriminate on the basis of age, race, religion, color, ethnicity, national origin, gender, gender identity or expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. We prohibit discrimination and harassment in the workplace.
#J-18808-Ljbffr