Patient Service Rep-Oncology Infusion Scheduling Full-time
Northwestern Medicine Central DuPage Hospital, Warrenville, IL, United States
The salary range for this position is $18.84 - $24.49 per hour. Placement within the range depends on relevant work experience and internal equity. For union‑represented positions, placement follows collective bargaining agreement rules.
We offer a wide range of benefits that provide employees with tools and resources to improve physical, emotional, and financial well‑being while protecting against unexpected life events. Visit the Benefits section at jobs.nm.org/benefits for more information.
Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to our mission of delivering world‑class care. Here you will work alongside clinical talent from the nation’s top medical institutions and advance medical innovation through research with Northwestern University Feinberg School of Medicine.
We recognize where you’ve been and support where you’re headed. We celebrate diverse perspectives and experiences, fueling equity and a culture of service.
Grow your career with comprehensive training, development opportunities, mentorship programs, educational support, and student‑loan repayment.
Create the life you envision with flexible work options, a Reimbursable Well‑Being Fund, and a Total Rewards package that supports your physical, mental, emotional, and financial well‑being.
Make a difference through volunteer opportunities and workforce‑led resource groups that drive inclusive change in local communities.
From discovery to delivery, join us in shaping the future of medicine.
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part‑time)
$10,000 Student Loan Repayment ($5,000 part‑time)
$1,000 Professional Development per year ($500 part‑time)
$250 Well‑Being Fund per year ($125 part‑time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual employee salary increase and incentive bonus
Paid time off and holiday pay
Key Responsibilities
Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients’ treatment plans and clinic availability.
Work directly with nurses and physicians to ensure that schedules align with patient care needs, including timely administration of treatments and necessary follow‑up appointments.
Maintain strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
Exhibit excellent organizational skills to manage multiple schedules and priorities efficiently.
Work effectively in a fast‑paced environment with attention to detail.
The
Patient Services Representative
reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards.
Responsibilities
Greets patients as they enter the office and obtains required patient information.
Performs patient registration, verifies insurance information, and collects co‑pays and outstanding balances.
Obtains and updates patient demographic and company information.
Answers phone calls and schedules appointments.
Directs and documents patient calls as appropriate.
Coordinates scheduling of outside testing for patients.
Acts as liaison between patient and practice.
Provides backup for scheduling appointments.
Ensures daily work contributes to an environment of patient safety and confidentiality.
Completes daily reconciliation report to ensure charges entered correctly.
Pulls charts and readies them for next day appointments; files completed patient charts daily.
Files test/procedure results into the inpatient medical record after physician sign‑off.
Liaises with company representatives or potential employees to assure correct services are provided.
Reviews Epic chart prior to patient appointments to confirm consent within past 12 months and current insurance card.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Qualifications
Required
High school diploma or GED equivalent.
Zero (0) to two (2) years of experience in a customer service position.
Preferred
Bachelor’s degree.
One to three years of prior physician office experience.
Working knowledge of medical terminology.
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that allows Northwestern Medicine to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
Sign‑on Bonus Eligibility
Internal employees and rehires who left Northwestern Medicine within one year are not eligible for the sign‑on bonus. Exception: new graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
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We offer a wide range of benefits that provide employees with tools and resources to improve physical, emotional, and financial well‑being while protecting against unexpected life events. Visit the Benefits section at jobs.nm.org/benefits for more information.
Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to our mission of delivering world‑class care. Here you will work alongside clinical talent from the nation’s top medical institutions and advance medical innovation through research with Northwestern University Feinberg School of Medicine.
We recognize where you’ve been and support where you’re headed. We celebrate diverse perspectives and experiences, fueling equity and a culture of service.
Grow your career with comprehensive training, development opportunities, mentorship programs, educational support, and student‑loan repayment.
Create the life you envision with flexible work options, a Reimbursable Well‑Being Fund, and a Total Rewards package that supports your physical, mental, emotional, and financial well‑being.
Make a difference through volunteer opportunities and workforce‑led resource groups that drive inclusive change in local communities.
From discovery to delivery, join us in shaping the future of medicine.
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part‑time)
$10,000 Student Loan Repayment ($5,000 part‑time)
$1,000 Professional Development per year ($500 part‑time)
$250 Well‑Being Fund per year ($125 part‑time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual employee salary increase and incentive bonus
Paid time off and holiday pay
Key Responsibilities
Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients’ treatment plans and clinic availability.
Work directly with nurses and physicians to ensure that schedules align with patient care needs, including timely administration of treatments and necessary follow‑up appointments.
Maintain strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
Exhibit excellent organizational skills to manage multiple schedules and priorities efficiently.
Work effectively in a fast‑paced environment with attention to detail.
The
Patient Services Representative
reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards.
Responsibilities
Greets patients as they enter the office and obtains required patient information.
Performs patient registration, verifies insurance information, and collects co‑pays and outstanding balances.
Obtains and updates patient demographic and company information.
Answers phone calls and schedules appointments.
Directs and documents patient calls as appropriate.
Coordinates scheduling of outside testing for patients.
Acts as liaison between patient and practice.
Provides backup for scheduling appointments.
Ensures daily work contributes to an environment of patient safety and confidentiality.
Completes daily reconciliation report to ensure charges entered correctly.
Pulls charts and readies them for next day appointments; files completed patient charts daily.
Files test/procedure results into the inpatient medical record after physician sign‑off.
Liaises with company representatives or potential employees to assure correct services are provided.
Reviews Epic chart prior to patient appointments to confirm consent within past 12 months and current insurance card.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Qualifications
Required
High school diploma or GED equivalent.
Zero (0) to two (2) years of experience in a customer service position.
Preferred
Bachelor’s degree.
One to three years of prior physician office experience.
Working knowledge of medical terminology.
Equal Opportunity
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that allows Northwestern Medicine to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
Sign‑on Bonus Eligibility
Internal employees and rehires who left Northwestern Medicine within one year are not eligible for the sign‑on bonus. Exception: new graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.
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