Patient Navigator, Emotional Wellness
Community of Hope, Washington, District of Columbia, United States
Washington, DC | On-Site | $25.96 - $26.92 per hour | Washington Post Top Workplace (8x Winner)
Community of Hope is seeking a Patient Navigator, Emotional Wellness to provide individualized support and guidance for patients as they navigate the healthcare system, ensuring they are well-informed and able to receive mental health medications and supplies in a timely basis through a multi‑disciplinary approach. This position is located at our Family Health & Birth Center in NE, Washington, DC.
Our Approach and Values
We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
We lead and advocate for changes to make systems more equitable.
We strive for excellence and value integrity in all that we do.
What You'll Do
Guide patients through various aspects of the healthcare system, ensuring they are well‑informed and receive quality care with an emphasis on reducing barriers to receiving emotional wellness medications.
In conjunction with primary care and emotional wellness providers, coordinate refills and prior authorizations for medications for COH participants.
Work with pharmacies’ staff to stay up to date on forms, authorizations required for common insurance programs, and onsite medication delivery options for COH patients, and share this knowledge with COH clinical staff as needed.
Collaborate with the emotional wellness team to stay in compliance with the latest COH guidelines and workflows related to requirements for initiation and continuation of EW medications and injectables.
Coordinate with nursing teams to ensure all pre‑appointment requirements (provider visits, medication on‑site, and updated participant lists) are met prior to injection and lab appointments.
Monitor program participant appointment attendance, adhere to protocols for rescheduling no‑shows and cancellations in collaboration with EW admin staff, and coordinate with providers to ensure seamless treatment follow‑up.
Investigate patient assistance programs and facilitate applications, including supporting documentation, for submission to identified programs; engage in regular follow‑up to ensure smooth processing of documents. Track insurance coverage for common medications and injectables and support patients in completing prior‑authorizations and patient assistance applications as needed.
Assist as a liaison between the patient and their families, provider, clinical staff and other health care professionals following COH protocols and scope of practice.
Document all patient interactions and billable services in eCW or other systems per policies and protocols. Patient Navigator activities must be documented at a minimum the same day they are performed.
Perform other duties as requested by supervisor.
Must-Haves
High school diploma, G.E.D., or equivalent experience required.
At least two years’ work experience.
Prior experience working with community resources and social services in D.C.
Ability to travel between COH sites or relocate to a different COH site on a full‑ or part‑time basis required.
Ability to approach patient support with a social determinants of health lens, understanding the impact of medical, social, and environmental disparities on patient health self‑management; ability to support patient needs with empathetic cultural awareness.
Ability to handle confidential information with discretion and professionalism.
Computer skills and proficiency in the use of electronic medical record and organizational communication software (Microsoft Suite) required.
Proven ability to work effectively in a team environment.
Proof of required vaccinations is required, including but not limited to Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
Nice-to-Haves
Prior experience in public health or human services and/or community clinic or similar role.
Bilingual (English/Spanish, English/French or English/Amharic).
Excellent interpersonal skills, ability to show empathy, and ability to interact professionally and gain trust within a culturally diverse environment.
Why You'll Love Working Here!
8× Washington Post 150 Top Workplaces winner.
8‑hour workdays with paid lunch.
3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday per year.
Annual performance‑based raises, up to 5% of your annual pay.
Medical, dental, vision, life & disability insurance + 403(b) retirement.
Leadership development, internal promotions and career growth opportunities.
A culture grounded in equity, compassion, and well‑being.
Community of Hope is an equal opportunity employer.
#J-18808-Ljbffr
Community of Hope is seeking a Patient Navigator, Emotional Wellness to provide individualized support and guidance for patients as they navigate the healthcare system, ensuring they are well-informed and able to receive mental health medications and supplies in a timely basis through a multi‑disciplinary approach. This position is located at our Family Health & Birth Center in NE, Washington, DC.
Our Approach and Values
We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
We lead and advocate for changes to make systems more equitable.
We strive for excellence and value integrity in all that we do.
What You'll Do
Guide patients through various aspects of the healthcare system, ensuring they are well‑informed and receive quality care with an emphasis on reducing barriers to receiving emotional wellness medications.
In conjunction with primary care and emotional wellness providers, coordinate refills and prior authorizations for medications for COH participants.
Work with pharmacies’ staff to stay up to date on forms, authorizations required for common insurance programs, and onsite medication delivery options for COH patients, and share this knowledge with COH clinical staff as needed.
Collaborate with the emotional wellness team to stay in compliance with the latest COH guidelines and workflows related to requirements for initiation and continuation of EW medications and injectables.
Coordinate with nursing teams to ensure all pre‑appointment requirements (provider visits, medication on‑site, and updated participant lists) are met prior to injection and lab appointments.
Monitor program participant appointment attendance, adhere to protocols for rescheduling no‑shows and cancellations in collaboration with EW admin staff, and coordinate with providers to ensure seamless treatment follow‑up.
Investigate patient assistance programs and facilitate applications, including supporting documentation, for submission to identified programs; engage in regular follow‑up to ensure smooth processing of documents. Track insurance coverage for common medications and injectables and support patients in completing prior‑authorizations and patient assistance applications as needed.
Assist as a liaison between the patient and their families, provider, clinical staff and other health care professionals following COH protocols and scope of practice.
Document all patient interactions and billable services in eCW or other systems per policies and protocols. Patient Navigator activities must be documented at a minimum the same day they are performed.
Perform other duties as requested by supervisor.
Must-Haves
High school diploma, G.E.D., or equivalent experience required.
At least two years’ work experience.
Prior experience working with community resources and social services in D.C.
Ability to travel between COH sites or relocate to a different COH site on a full‑ or part‑time basis required.
Ability to approach patient support with a social determinants of health lens, understanding the impact of medical, social, and environmental disparities on patient health self‑management; ability to support patient needs with empathetic cultural awareness.
Ability to handle confidential information with discretion and professionalism.
Computer skills and proficiency in the use of electronic medical record and organizational communication software (Microsoft Suite) required.
Proven ability to work effectively in a team environment.
Proof of required vaccinations is required, including but not limited to Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
Nice-to-Haves
Prior experience in public health or human services and/or community clinic or similar role.
Bilingual (English/Spanish, English/French or English/Amharic).
Excellent interpersonal skills, ability to show empathy, and ability to interact professionally and gain trust within a culturally diverse environment.
Why You'll Love Working Here!
8× Washington Post 150 Top Workplaces winner.
8‑hour workdays with paid lunch.
3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday per year.
Annual performance‑based raises, up to 5% of your annual pay.
Medical, dental, vision, life & disability insurance + 403(b) retirement.
Leadership development, internal promotions and career growth opportunities.
A culture grounded in equity, compassion, and well‑being.
Community of Hope is an equal opportunity employer.
#J-18808-Ljbffr