Bilingual Financial Counselor I
Southern Bancorp, Manila, AR, United States
Bilingual Financial Counselor I
Southern Bancorp
Join to apply for the Bilingual Financial Counselor I role at Southern Bancorp.
Southern Bancorp is a Community Development Financial Institution (CDFI) that serves underserved communities. The mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and unbanked populations and an emphasis on Black and Brown individuals.
Job Summary
Work in SBCP’s Asset Development Department to provide comprehensive financial counseling, coaching, and education. The financial counselor assists in recruiting for and facilitating all SBCP’s Wealth Building programs. This highly skilled professional is the core of all SBCP’s wealth building products and services.
Key Responsibilities
Provide one‑on‑one financial counseling to customers that facilitates the identification and achievement of financial goals using both in‑person and digital tools.
Provide all customers prompt, efficient, and friendly service, with an emphasis on problem‑solving and solution‑building.
Analyze and assess current financial conditions of consumers and build outcomes‑based action plans to achieve the customer’s identified financial goals.
Maintain significant product knowledge for both SBB and SBCP financial products.
Assist customers in accessing SBCP and SBB financial products to further their identified financial goals.
Provide group learnings online and in‑person in areas of financial skills that empower customers to make positive financial decisions.
Build relationships with the community to ensure SBCP is positioned in the market to attract targeted customers for SBCP services.
Develop new clients and partners through active community outreach to build awareness for SBCP’s lending products and financial development services.
Employ business‑development techniques to build a customer base for asset development services and lending products.
Effectively execute a reciprocal referral network with SBCP and SBB lenders.
Use digital platforms to collect and track data, key performance indicators, and report metrics for strategic decision‑making.
Assist with and/or produce accurate grant and certification reporting as needed.
Complete all required training and continuing education for certifications.
Perform other related duties as required or assigned, including assisting with wealth building programs.
Requirements
Bachelor’s degree or equivalent with a minimum five years of experience in credit or financial counselor role or related field.
HUD housing counselor certification required; employees must obtain certification within six months of hire.
Must have Accredited Financial Counseling certification through the Association for Financial Counseling and Planning Education or begin coursework within sixty days of start date.
Ability to prioritize workload to meet deadlines and work independently.
Requires great attention to detail, strong organizational skills, and the ability to recall information accurately.
Strong oral and written communication skills.
High degree of analytical ability.
Strong customer‑relations skills.
Ability to anticipate problems and use sound judgment, resourcefulness to resolve issues.
Must have the ability to travel within markets and possess and maintain a valid driver’s license and a vehicle with appropriate insurance coverage.
Strong computer skills, including proficiency in Microsoft Office suite, project‑management digital tools, and CRM systems.
Ability to speak fluently in English and Spanish.
Physical/Sensory Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What we offer our employees
401(k)/Roth plan with immediate eligibility and employer match up to 6%
Employee stock ownership plan
Discounted rate on primary home mortgage
Credit and housing counseling, as well as free financial education tools available to customers and employees
No deductible medical insurance plan
Dental and vision insurance
Employer‑paid life and long‑term disability insurance
Flexible Spending Accounts
Paid holidays and paid time off
Bonus plan
Opportunity for merit raises
Employee reward and recognition programs
Community service opportunities
Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, or status as a qualified individual with a disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working‑class backgrounds, women, and LGBTQ people are often underrepresented in many financial services industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Finance and Sales
Industry: Banking
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Southern Bancorp
Join to apply for the Bilingual Financial Counselor I role at Southern Bancorp.
Southern Bancorp is a Community Development Financial Institution (CDFI) that serves underserved communities. The mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and unbanked populations and an emphasis on Black and Brown individuals.
Job Summary
Work in SBCP’s Asset Development Department to provide comprehensive financial counseling, coaching, and education. The financial counselor assists in recruiting for and facilitating all SBCP’s Wealth Building programs. This highly skilled professional is the core of all SBCP’s wealth building products and services.
Key Responsibilities
Provide one‑on‑one financial counseling to customers that facilitates the identification and achievement of financial goals using both in‑person and digital tools.
Provide all customers prompt, efficient, and friendly service, with an emphasis on problem‑solving and solution‑building.
Analyze and assess current financial conditions of consumers and build outcomes‑based action plans to achieve the customer’s identified financial goals.
Maintain significant product knowledge for both SBB and SBCP financial products.
Assist customers in accessing SBCP and SBB financial products to further their identified financial goals.
Provide group learnings online and in‑person in areas of financial skills that empower customers to make positive financial decisions.
Build relationships with the community to ensure SBCP is positioned in the market to attract targeted customers for SBCP services.
Develop new clients and partners through active community outreach to build awareness for SBCP’s lending products and financial development services.
Employ business‑development techniques to build a customer base for asset development services and lending products.
Effectively execute a reciprocal referral network with SBCP and SBB lenders.
Use digital platforms to collect and track data, key performance indicators, and report metrics for strategic decision‑making.
Assist with and/or produce accurate grant and certification reporting as needed.
Complete all required training and continuing education for certifications.
Perform other related duties as required or assigned, including assisting with wealth building programs.
Requirements
Bachelor’s degree or equivalent with a minimum five years of experience in credit or financial counselor role or related field.
HUD housing counselor certification required; employees must obtain certification within six months of hire.
Must have Accredited Financial Counseling certification through the Association for Financial Counseling and Planning Education or begin coursework within sixty days of start date.
Ability to prioritize workload to meet deadlines and work independently.
Requires great attention to detail, strong organizational skills, and the ability to recall information accurately.
Strong oral and written communication skills.
High degree of analytical ability.
Strong customer‑relations skills.
Ability to anticipate problems and use sound judgment, resourcefulness to resolve issues.
Must have the ability to travel within markets and possess and maintain a valid driver’s license and a vehicle with appropriate insurance coverage.
Strong computer skills, including proficiency in Microsoft Office suite, project‑management digital tools, and CRM systems.
Ability to speak fluently in English and Spanish.
Physical/Sensory Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What we offer our employees
401(k)/Roth plan with immediate eligibility and employer match up to 6%
Employee stock ownership plan
Discounted rate on primary home mortgage
Credit and housing counseling, as well as free financial education tools available to customers and employees
No deductible medical insurance plan
Dental and vision insurance
Employer‑paid life and long‑term disability insurance
Flexible Spending Accounts
Paid holidays and paid time off
Bonus plan
Opportunity for merit raises
Employee reward and recognition programs
Community service opportunities
Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, or status as a qualified individual with a disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working‑class backgrounds, women, and LGBTQ people are often underrepresented in many financial services industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Finance and Sales
Industry: Banking
#J-18808-Ljbffr