IT Support Technician
TalentBurst, Dublin, OH, United States
Title: IT Support Technician
Location: Dublin, OH 43016 (Onsite)
Duration: 12 months Contract
Hours: Mon-Fri: 8:30 AM - 5:00 PM
Description:
Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers.
Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.
Essential Functions and Responsibilities:
Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager).
Issues are typically reported via email.
Perform moderate to complex troubleshooting and assist with software development issues as needed.
Communicate high-visibility issues to the immediate supervisor.
Escalate requests to the appropriate departments as needed.
Qualifications:
Education and Licensing
Bachelor's degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with clients' proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager).
Skills:
ServiceNow
Microsoft 365 (OneDrive, Teams, Word, Excel)
Basic networking
certification
Experience supporting Dell desktops and laptops
Knowledge:
Excellent customer service skills
Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
nalytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
bility to manage multiple projects and set priorities
bility to work in a team environment
bility to meet or exceed Performance Competencies
bility to complete the required number of monthly quality monitors
#TB_EN
#ZR
Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.
Location: Dublin, OH 43016 (Onsite)
Duration: 12 months Contract
Hours: Mon-Fri: 8:30 AM - 5:00 PM
Description:
Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers.
Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.
Essential Functions and Responsibilities:
Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager).
Issues are typically reported via email.
Perform moderate to complex troubleshooting and assist with software development issues as needed.
Communicate high-visibility issues to the immediate supervisor.
Escalate requests to the appropriate departments as needed.
Qualifications:
Education and Licensing
Bachelor's degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with clients' proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager).
Skills:
ServiceNow
Microsoft 365 (OneDrive, Teams, Word, Excel)
Basic networking
certification
Experience supporting Dell desktops and laptops
Knowledge:
Excellent customer service skills
Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
nalytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
bility to manage multiple projects and set priorities
bility to work in a team environment
bility to meet or exceed Performance Competencies
bility to complete the required number of monthly quality monitors
#TB_EN
#ZR
Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.
Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.
We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.
TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.