IT Support Tech
Kforce, Lewisberry, PA, United States
Kforce has a client in Lewisberry, PA is seeking a motivated and skilled IT Support Tech II to join a dynamic team supporting a fulfillment center environment. In this role, you will play a crucial part in maintaining IT systems and ensuring seamless operations in a fast-paced setting.Key Tasks:
Technical Support: Diagnose and resolve application, hardware, and network issues to minimize operational disruptions
Customer Engagement: Provide clear, effective support while delivering a positive end-user experience
Help Desk Management: Document, track, and resolve tickets efficiently, ensuring accurate records
Collaboration: Partner with local and remote IT teams, as well as operations leadership, to deliver timely solutions
PC Support Experience: Hands-on experience supporting PCs in a Windows Active Directory environment
Networking Knowledge: Understanding of DNS, DHCP, HTTP, SSL, and TCP/IP
Technical Skills: Experience with PC repair, troubleshooting, deployment, and asset management
24/7 Support Participation: Ability to participate in on-call rotations
Problem-Solving: Strong troubleshooting skills in a fast-paced, multi-user environment
IT Experience: Exposure to Microsoft administration, mobile device management, and RF technologies
Communication Skills: Strong written and verbal communication across teams and stakeholders
Flexibility: Willingness to work nights, weekends, and holidays as needed
Teamwork & Autonomy: Collaborative mindset with the ability to work independently
Continuous Improvement: Commitment to learning and professional growth
Physical Requirements: Ability to stand/walk 6-8 hours and lift up to 50 pounds
Travel: Up to 10% travel as needed
Shift: Availability for night shift coverage
Bonus Qualifications:
A+ and/or Network+ certifications
Experience supporting IT in a fulfillment or warehouse environment
Experience in SLA-driven environments
Familiarity with Motorola/Zebra RF devices (e.g., MC9190, VC6090, WT41N0)
Project leadership experience
Data cabling and facilities maintenance experience
Vendor management and outage coordination experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Technical Support: Diagnose and resolve application, hardware, and network issues to minimize operational disruptions
Customer Engagement: Provide clear, effective support while delivering a positive end-user experience
Help Desk Management: Document, track, and resolve tickets efficiently, ensuring accurate records
Collaboration: Partner with local and remote IT teams, as well as operations leadership, to deliver timely solutions
PC Support Experience: Hands-on experience supporting PCs in a Windows Active Directory environment
Networking Knowledge: Understanding of DNS, DHCP, HTTP, SSL, and TCP/IP
Technical Skills: Experience with PC repair, troubleshooting, deployment, and asset management
24/7 Support Participation: Ability to participate in on-call rotations
Problem-Solving: Strong troubleshooting skills in a fast-paced, multi-user environment
IT Experience: Exposure to Microsoft administration, mobile device management, and RF technologies
Communication Skills: Strong written and verbal communication across teams and stakeholders
Flexibility: Willingness to work nights, weekends, and holidays as needed
Teamwork & Autonomy: Collaborative mindset with the ability to work independently
Continuous Improvement: Commitment to learning and professional growth
Physical Requirements: Ability to stand/walk 6-8 hours and lift up to 50 pounds
Travel: Up to 10% travel as needed
Shift: Availability for night shift coverage
Bonus Qualifications:
A+ and/or Network+ certifications
Experience supporting IT in a fulfillment or warehouse environment
Experience in SLA-driven environments
Familiarity with Motorola/Zebra RF devices (e.g., MC9190, VC6090, WT41N0)
Project leadership experience
Data cabling and facilities maintenance experience
Vendor management and outage coordination experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.