Patient Services Coordinator
University Clinical Health, Memphis, TN, United States
Who We Are:
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.
Position Summary:
The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients' medical charts and receives co-payments for the visit.
Key Results Areas (KRAs):
Physician order execution
Patient satisfaction
Clinic resource availability
Regulatory compliance
Phone triage
Pre-certification & authorization
Patient care
Patient scheduling
Prescription refill authorizations
Chart preparation
Ability to travel to satellite clinic 1-2 times weekly
Core Competencies
Ability to prioritize and multi-task
Excellent communication skills
Keyboarding skills and aptitude for learning patient database program
Knowledge of OSHA requirements
Knowledge of medical terminology
Committed to supporting UCH's standard to medical excellence
Requirements
Education & Experience:
High School diploma or equivalent
Required
Certified Medical Assistant Certification from an accredited teaching establishment
Required
If not currently certified, must obtain certification within the first 90 days of employment.
1 - 2 years of related work experience is
Preferred
As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.
Position Summary:
The Patient Services Coordinator (PSC) performs appointment scheduling and registration for patients and updates demographic information. The PSC will also perform various patient care activities to assist physicians, including preparing the examination room for the patient, taking patient vital signs, and recording vitals in medical charts. This position also maintains patients' medical charts and receives co-payments for the visit.
Key Results Areas (KRAs):
Physician order execution
Patient satisfaction
Clinic resource availability
Regulatory compliance
Phone triage
Pre-certification & authorization
Patient care
Patient scheduling
Prescription refill authorizations
Chart preparation
Ability to travel to satellite clinic 1-2 times weekly
Core Competencies
Ability to prioritize and multi-task
Excellent communication skills
Keyboarding skills and aptitude for learning patient database program
Knowledge of OSHA requirements
Knowledge of medical terminology
Committed to supporting UCH's standard to medical excellence
Requirements
Education & Experience:
High School diploma or equivalent
Required
Certified Medical Assistant Certification from an accredited teaching establishment
Required
If not currently certified, must obtain certification within the first 90 days of employment.
1 - 2 years of related work experience is
Preferred