Help Desk Support
Trillium Staffing, El Portal, FL, United States
Trillium Professional is now seeking a Help Desk Support Analyst in Miami!
Seeking Help Desk / Technical Support Analysts to support a multi-site go-live initiative across hospital locations in Florida. This role will provide hands-on, front-line technical support to end users during a critical deployment window, ensuring smooth system adoption and minimal disruption to operations.
Key Responsibilities:
• Provide on-site technical support to end users during go-live activities
• Troubleshoot hardware and software issues across PCs, printers, and peripheral devices
• Support workstation setup, configuration, and deployment
• Respond to technical issues in real time and escalate as needed
• Deliver strong customer service in a fast-paced, high-demand environment
• Document issues and resolutions accurately within support systems
• Follow IT policies, procedures, and standards
Project Details:
• Locations: Coral Gables, Miami, Lauderdale Lakes, and Hialeah, Florida
• Duration: April 30, 2026 - May 6, 2026
• Total Team Size: ~20 Technical Support Analysts supporting the go-live
Shift Coverage:
Day Shift: 7:00 AM - 7:00 PM
Night Shift: 7:00 PM - 7:00 AM
Approx. 10 resources per shift, distributed across multiple sites
• Environment: On-site, hospital setting supporting go-live activities
Pay rate is $34/hour on 1st shift and $37 on 3rd shift. Apply now!
Required Qualifications:
• Minimum 2 years of experience supporting end users with technical issues
• At least 2 years of hands-on experience supporting PCs, printers, and related devices
• Recent experience (within the last 2 years) in technical support within a large enterprise environment
• Strong working knowledge of Microsoft technologies (Windows OS, Office 365, etc.)
• Excellent customer service and communication skills
• Ability to work independently and troubleshoot efficiently
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Seeking Help Desk / Technical Support Analysts to support a multi-site go-live initiative across hospital locations in Florida. This role will provide hands-on, front-line technical support to end users during a critical deployment window, ensuring smooth system adoption and minimal disruption to operations.
Key Responsibilities:
• Provide on-site technical support to end users during go-live activities
• Troubleshoot hardware and software issues across PCs, printers, and peripheral devices
• Support workstation setup, configuration, and deployment
• Respond to technical issues in real time and escalate as needed
• Deliver strong customer service in a fast-paced, high-demand environment
• Document issues and resolutions accurately within support systems
• Follow IT policies, procedures, and standards
Project Details:
• Locations: Coral Gables, Miami, Lauderdale Lakes, and Hialeah, Florida
• Duration: April 30, 2026 - May 6, 2026
• Total Team Size: ~20 Technical Support Analysts supporting the go-live
Shift Coverage:
Day Shift: 7:00 AM - 7:00 PM
Night Shift: 7:00 PM - 7:00 AM
Approx. 10 resources per shift, distributed across multiple sites
• Environment: On-site, hospital setting supporting go-live activities
Pay rate is $34/hour on 1st shift and $37 on 3rd shift. Apply now!
Required Qualifications:
• Minimum 2 years of experience supporting end users with technical issues
• At least 2 years of hands-on experience supporting PCs, printers, and related devices
• Recent experience (within the last 2 years) in technical support within a large enterprise environment
• Strong working knowledge of Microsoft technologies (Windows OS, Office 365, etc.)
• Excellent customer service and communication skills
• Ability to work independently and troubleshoot efficiently
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.