Sr. Telecom Support Engineer - Teams Calling
PamTen, New York, NY, United States
Job Title: Telecom Engineer - Teams Calling Specialist Location: Any Employment Type: Contractor Experience Level: Senior (7+ years)
Position Overview We are seeking an experienced Telecom Engineer with deep expertise in Microsoft Teams Calling to join our team. The ideal candidate will have a strong background in telecommunications, proven experience in designing and implementing Teams Calling solutions, and the ability to collaborate with advisors and stakeholders to gather requirements and deliver high-quality solutions.
Key Responsibilities
• Design and Implementation:
o Architect and deploy Microsoft Teams Calling solutions, including Direct Routing and Operator Connect.
o Configure voice policies, dial plans, and call queues to meet organizational needs. • Requirements Gathering:
o Work closely with advisors and business stakeholders to understand requirements and translate them into technical solutions.
• Integration & Troubleshooting:
o Ensure seamless integration with existing telephony systems and troubleshoot issues related to Teams voice services.
• Documentation & Training:
o Create detailed technical documentation and provide training/support for end-users and IT teams. • Compliance & Security:
o Ensure solutions adhere to organizational security standards and regulatory compliance.
Required Qualifications
• Experience:
o Minimum 7 years in the telecommunications industry, with at least 3 years focused on Microsoft Teams Calling.
• Technical Skills: o Strong knowledge of SIP, Clients (Session Border Controllers), PSTN connectivity, and VoIP technologies.
o Hands-on experience with Microsoft Teams administration and PowerShell scripting. •
Soft Skills: o Excellent communication and interpersonal skills to interact with advisors and stakeholders.
o Strong problem-solving and analytical abilities.
Preferred Qualifications
• Microsoft Teams Voice Engineer certification (MS-720) or equivalent.
• Experience with enterprise-scale deployments and hybrid environments.
• Familiarity with network QoS and monitoring tools
Position Overview We are seeking an experienced Telecom Engineer with deep expertise in Microsoft Teams Calling to join our team. The ideal candidate will have a strong background in telecommunications, proven experience in designing and implementing Teams Calling solutions, and the ability to collaborate with advisors and stakeholders to gather requirements and deliver high-quality solutions.
Key Responsibilities
• Design and Implementation:
o Architect and deploy Microsoft Teams Calling solutions, including Direct Routing and Operator Connect.
o Configure voice policies, dial plans, and call queues to meet organizational needs. • Requirements Gathering:
o Work closely with advisors and business stakeholders to understand requirements and translate them into technical solutions.
• Integration & Troubleshooting:
o Ensure seamless integration with existing telephony systems and troubleshoot issues related to Teams voice services.
• Documentation & Training:
o Create detailed technical documentation and provide training/support for end-users and IT teams. • Compliance & Security:
o Ensure solutions adhere to organizational security standards and regulatory compliance.
Required Qualifications
• Experience:
o Minimum 7 years in the telecommunications industry, with at least 3 years focused on Microsoft Teams Calling.
• Technical Skills: o Strong knowledge of SIP, Clients (Session Border Controllers), PSTN connectivity, and VoIP technologies.
o Hands-on experience with Microsoft Teams administration and PowerShell scripting. •
Soft Skills: o Excellent communication and interpersonal skills to interact with advisors and stakeholders.
o Strong problem-solving and analytical abilities.
Preferred Qualifications
• Microsoft Teams Voice Engineer certification (MS-720) or equivalent.
• Experience with enterprise-scale deployments and hybrid environments.
• Familiarity with network QoS and monitoring tools