Customer Experience Manager (Denver)
Chair Rental, Denver, CO, United States
Company Description:
Chair Rental is a family-owned and operated business with over 45 years of experience in the industry. Known for providing high-quality equipment at competitive prices, the company has built a strong reputation for excellence. Chair Rental takes pride in creating memorable experiences for its customers with exceptional products and services. Based in Denver, CO, the company is dedicated to maintaining its commitment to customer satisfaction and reliability.
Key Responsibilities:
Communicate with customers via email and phone (quotes, orders, changes)
Enter and manage orders in our rental/CRM systems
Coordinate delivery schedules with our operations/driver team
Ensure accuracy of orders (quantities, dates, locations, details)
Assist with system improvements and process upgrades as we transition platforms
Handle last-minute changes and problem-solve quickly
Support basic sales by recommending additional rental items when appropriate
Maintain organized records and customer communication history
What We’re Looking For:
Strong customer service and communication skills
Tech-savvy and comfortable learning new software (CRM, email systems, etc.)
Highly detail-oriented and organized
Able to multitask and stay calm under pressure
Problem-solver with a “solutions-oriented” mindset
Team player who works well with both office and field staff
Bonus: experience in events, rentals, logistics, or operations
Salary Range: $60,000 - $80,000 | + Commissions
Chair Rental is a family-owned and operated business with over 45 years of experience in the industry. Known for providing high-quality equipment at competitive prices, the company has built a strong reputation for excellence. Chair Rental takes pride in creating memorable experiences for its customers with exceptional products and services. Based in Denver, CO, the company is dedicated to maintaining its commitment to customer satisfaction and reliability.
Key Responsibilities:
Communicate with customers via email and phone (quotes, orders, changes)
Enter and manage orders in our rental/CRM systems
Coordinate delivery schedules with our operations/driver team
Ensure accuracy of orders (quantities, dates, locations, details)
Assist with system improvements and process upgrades as we transition platforms
Handle last-minute changes and problem-solve quickly
Support basic sales by recommending additional rental items when appropriate
Maintain organized records and customer communication history
What We’re Looking For:
Strong customer service and communication skills
Tech-savvy and comfortable learning new software (CRM, email systems, etc.)
Highly detail-oriented and organized
Able to multitask and stay calm under pressure
Problem-solver with a “solutions-oriented” mindset
Team player who works well with both office and field staff
Bonus: experience in events, rentals, logistics, or operations
Salary Range: $60,000 - $80,000 | + Commissions