Technical Support Analyst
ITAC Solutions, Birmingham, AL, United States
Are you seeking an opportunity to join a stable, collaborative IT team supporting a growing multi-location commercial operations business? Our client offers a modern workplace and a highly engaged environment where your work directly keeps end users productive across the organization. You'll be the trusted first line of support in a company that values patience, consistency, and real human service in IT.
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
PTO accrual system with rollover allowance and holiday inclusion
On-site fitness center
Weekly catered Friday lunch
Fully stocked kitchen with snacks, drinks, and espresso machine
Modern, newly built office with collaborative workspaces
Compensation
Up to $50,000, depending on experience
What You'll Be Doing
Provide Tier 1 helpdesk support via phone, remote tools, and deskside assistance
Resolve daily inbound support tickets across multiple locations (5-25 per day)
Troubleshoot and repair desktops, laptops, printers, and end-user hardware
Perform break-fix work, equipment replacement, and basic hardware evaluation
Support IT team members on end-user components of infrastructure projects
What You'll Need to be Considered
Strong hands-on experience supporting PC hardware and peripherals
Valid driver's license with a clean driving record
Ability to work fully on-site and travel occasionally between locations
Stable work history with demonstrated consistency in prior roles
Genuine comfort staying in a dedicated Level 1 support role long-term
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png
C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.
Benefits & Extras
PTO accrual system with rollover allowance and holiday inclusion
On-site fitness center
Weekly catered Friday lunch
Fully stocked kitchen with snacks, drinks, and espresso machine
Modern, newly built office with collaborative workspaces
Compensation
Up to $50,000, depending on experience
What You'll Be Doing
Provide Tier 1 helpdesk support via phone, remote tools, and deskside assistance
Resolve daily inbound support tickets across multiple locations (5-25 per day)
Troubleshoot and repair desktops, laptops, printers, and end-user hardware
Perform break-fix work, equipment replacement, and basic hardware evaluation
Support IT team members on end-user components of infrastructure projects
What You'll Need to be Considered
Strong hands-on experience supporting PC hardware and peripherals
Valid driver's license with a clean driving record
Ability to work fully on-site and travel occasionally between locations
Stable work history with demonstrated consistency in prior roles
Genuine comfort staying in a dedicated Level 1 support role long-term
INDIT
ITAC Solutions https://itacsolutions.com/ https://itacsolutions.com/wp-content/uploads/2020/10/ITAC_Logo_Mockups.png