IT Support Analyst
City of Carmel, IN, Indianapolis, IN, United States
Support a Smart, Connected Community
The City of Carmel is seeking a Technology Support Specialist to join its high-performing Information Technology team. In this role, you will support and maintain the technology systems that keep City services running securely and efficiently, including those used for public safety, City Council operations, and daily municipal functions. This position is ideal for a hands-on problem solver who enjoys supporting users, working with a variety of technologies, and making a direct impact in the community. Experience with audio/video systems, conferencing platforms, and courtroom or municipal technology is strongly preferred.
What You'll Do
Serve as the first line of support by responding to help desk tickets and resolving technical issues efficiently
Support City employees with hardware, software, and network access needs
Manage user accounts, permissions, and Active Directory environments
Install, configure, and maintain computers, operating systems, and peripherals
Troubleshoot issues and coordinate with vendors for advanced support or repairs
Assist with automation, scripting, and system improvements
Train and support users across City departments on essential applications
Contribute to IT projects that support City services and operations
Maintain clear, user-friendly documentation
Assist in evaluating and purchasing new technology solutions
Administer key platforms such as Laserfiche, SharePoint, Adobe, Power BI, Apple Business Manager, and Microsoft licensing tools
Provide technical support for City Council meetings and participate in an on-call rotation
What You Bring
Strong knowledge of Microsoft technologies and networking fundamentals (TCP/IP)
Hands-on experience in IT support, system administration, or a similar role
Understanding of cybersecurity best practices (backups, antivirus, firewalls, etc.)
Ability to manage multiple priorities in a fast-paced environment
Strong troubleshooting and critical thinking skills
Excellent communication skills with a customer-first mindset
Ability to work independently while contributing to a team
Qualifications
Bachelor's degree in Computer Science, MIS, Electronic Engineering, or related field + 1-3 years of experience
OR
Associate's degree in a related field + 3-5 years of experience
OR
Equivalent combination of education and experience
Preferred Experience
Audio/video systems, conferencing platforms, or room automation
Courtroom or municipal/government technology support
Additional Requirements
Valid driver's license
Ability to lift up to 50 lbs and perform equipment setup
Willingness to participate in on-call rotation and occasional evening/weekend support
Why Join the City of Carmel?
Be part of a nationally recognized, forward-thinking community
Work on technology that directly supports residents and City services
Collaborative team environment with opportunities to grow your skills
Stable, mission-driven public sector career
The City of Carmel is seeking a Technology Support Specialist to join its high-performing Information Technology team. In this role, you will support and maintain the technology systems that keep City services running securely and efficiently, including those used for public safety, City Council operations, and daily municipal functions. This position is ideal for a hands-on problem solver who enjoys supporting users, working with a variety of technologies, and making a direct impact in the community. Experience with audio/video systems, conferencing platforms, and courtroom or municipal technology is strongly preferred.
What You'll Do
Serve as the first line of support by responding to help desk tickets and resolving technical issues efficiently
Support City employees with hardware, software, and network access needs
Manage user accounts, permissions, and Active Directory environments
Install, configure, and maintain computers, operating systems, and peripherals
Troubleshoot issues and coordinate with vendors for advanced support or repairs
Assist with automation, scripting, and system improvements
Train and support users across City departments on essential applications
Contribute to IT projects that support City services and operations
Maintain clear, user-friendly documentation
Assist in evaluating and purchasing new technology solutions
Administer key platforms such as Laserfiche, SharePoint, Adobe, Power BI, Apple Business Manager, and Microsoft licensing tools
Provide technical support for City Council meetings and participate in an on-call rotation
What You Bring
Strong knowledge of Microsoft technologies and networking fundamentals (TCP/IP)
Hands-on experience in IT support, system administration, or a similar role
Understanding of cybersecurity best practices (backups, antivirus, firewalls, etc.)
Ability to manage multiple priorities in a fast-paced environment
Strong troubleshooting and critical thinking skills
Excellent communication skills with a customer-first mindset
Ability to work independently while contributing to a team
Qualifications
Bachelor's degree in Computer Science, MIS, Electronic Engineering, or related field + 1-3 years of experience
OR
Associate's degree in a related field + 3-5 years of experience
OR
Equivalent combination of education and experience
Preferred Experience
Audio/video systems, conferencing platforms, or room automation
Courtroom or municipal/government technology support
Additional Requirements
Valid driver's license
Ability to lift up to 50 lbs and perform equipment setup
Willingness to participate in on-call rotation and occasional evening/weekend support
Why Join the City of Carmel?
Be part of a nationally recognized, forward-thinking community
Work on technology that directly supports residents and City services
Collaborative team environment with opportunities to grow your skills
Stable, mission-driven public sector career