Front Desk Associate
Rowland Ballard Gymnastics - Atascocita, Humble, TX, United States
Join Our Team at Rowland Ballard - Atascocita!
Rowland Ballard - Atascocita is currently hiring a
Front Desk Associate
to be the welcoming face of our gym. This role is perfect for someone who enjoys working with children and families, delivers excellent customer service, and brings positive energy to everything they do. In addition, this role will actively be talking to customers to help us reach our enrollment goals.
Pay:
$18+/ hour based on experience
Training:
Paid training provided
Gymnastics experience:
Not required
Position Schedule:
We are looking for someone to work a minimum of 5 days consistently per week. Sat is required for availability.
Monday - Friday from 3:30PM - 7:30PM
Saturday from 8:30am-1pm
Your Role
As a Front Desk Associate, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.
You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is needed-we'll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.
Front Desk Responsibilities
Welcome students and families to the facility
Register customers for classes, events, and activities
Calculate and process payments
Manage class enrollments and make-ups according to company policies
Maintain accurate customer accounts and attendance records
Answer phone calls, emails, and in-person inquiries
Outbound calls to leads
Communicate customer feedback, concerns, and requests to managers and instructors
Support special events (Birthday Parties, Kid's Night Out, Camps), including:
Registrations and payments
Waivers and sign-in sheets
Attendance tracking and logistical support
Maintain electronic and paper files
Assist with office tasks, holiday decorations, and other duties as needed
Cross-train to assist with classes when necessary
Desired Qualities
Consistently positive and professional demeanor
Friendly, enthusiastic, and welcoming
Enjoys working with children and families
Reliable, punctual, and dependable
Strong customer service and phone skills
Well-organized and detail-oriented
Ability to read and write in English
Proficient with computers and basic software programs
Experience
Minimum of
1 year of experience
in an office or customer service environment
Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
Experience in sales is a plus but not required
Physical & Schedule Requirements
Reliable transportation
Ability to maintain a consistent work schedule
Ability to lift, carry, push, or pull at least 30 pounds
Equal Opportunity Employer
Rowland Ballard is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.
Rowland Ballard - Atascocita is currently hiring a
Front Desk Associate
to be the welcoming face of our gym. This role is perfect for someone who enjoys working with children and families, delivers excellent customer service, and brings positive energy to everything they do. In addition, this role will actively be talking to customers to help us reach our enrollment goals.
Pay:
$18+/ hour based on experience
Training:
Paid training provided
Gymnastics experience:
Not required
Position Schedule:
We are looking for someone to work a minimum of 5 days consistently per week. Sat is required for availability.
Monday - Friday from 3:30PM - 7:30PM
Saturday from 8:30am-1pm
Your Role
As a Front Desk Associate, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.
You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is needed-we'll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.
Front Desk Responsibilities
Welcome students and families to the facility
Register customers for classes, events, and activities
Calculate and process payments
Manage class enrollments and make-ups according to company policies
Maintain accurate customer accounts and attendance records
Answer phone calls, emails, and in-person inquiries
Outbound calls to leads
Communicate customer feedback, concerns, and requests to managers and instructors
Support special events (Birthday Parties, Kid's Night Out, Camps), including:
Registrations and payments
Waivers and sign-in sheets
Attendance tracking and logistical support
Maintain electronic and paper files
Assist with office tasks, holiday decorations, and other duties as needed
Cross-train to assist with classes when necessary
Desired Qualities
Consistently positive and professional demeanor
Friendly, enthusiastic, and welcoming
Enjoys working with children and families
Reliable, punctual, and dependable
Strong customer service and phone skills
Well-organized and detail-oriented
Ability to read and write in English
Proficient with computers and basic software programs
Experience
Minimum of
1 year of experience
in an office or customer service environment
Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
Experience in sales is a plus but not required
Physical & Schedule Requirements
Reliable transportation
Ability to maintain a consistent work schedule
Ability to lift, carry, push, or pull at least 30 pounds
Equal Opportunity Employer
Rowland Ballard is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.