Weekend Front Desk Associate
Metro Gymnastics | An Emler Gym, Portland, OR, United States
Job Highlights
Join Our Team at Metro Gymnastics!
Metro Gymnastics is currently hiring a
Front Desk Associate
to be the welcoming face of our gym. This role is perfect for someone who enjoys working with children and families, delivers excellent customer service, and brings positive energy to everything they do. In addition, this role will actively be talking to customers to help us reach our enrollment goals.
Pay:
$20 - $22/hour based on experience
Training:
Paid training provided
Gymnastics experience:
Not required
Position Schedule:
Weekends required
Friday from 1:00pm- 7:00pm
Saturday from 8:30am-1pm
Sunday from 8:30am-1pm
Additional hours are preferred for our alternative events when scheduled. These occur Saturday's and Sunday's from 1-6pm.
Your Role
As a Front Desk Team Member, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.
You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is needed-we'll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.
Responsibilities
Welcome students and families to the facility
Register customers for classes, events, and activities
Calculate and process payments
Manage class enrollments and make-ups according to company policies
Maintain accurate customer accounts and attendance records
Answer phone calls, emails, and in-person inquiries
Outbound calls to leads
Communicate customer feedback, concerns, and requests to managers and instructors
Support special events (Birthday Parties, Kid's Night Out, Camps), including:
Registrations and payments
Waivers and sign-in sheets
Attendance tracking and logistical support
Maintain electronic and paper files
Assist with office tasks, holiday decorations, and other duties as needed
Cross-train to assist with classes when necessary
Qualifications
Consistently positive and professional demeanor
Friendly, enthusiastic, and welcoming
Enjoys working with children and families
Reliable, punctual, and dependable
Strong customer service and phone skills
Well-organized and detail-oriented
Ability to read and write in English
Proficient with computers and basic software programs
Experience
Minimum of
1 year of experience
in an office or customer service environment
Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
Experience in sales is a plus but not required
Physical & Schedule Requirements
Reliable transportation
Ability to maintain a consistent work schedule
Ability to lift, carry, push, or pull at least 3 0 pounds
Pay Range
USD $20.00 - USD $22.00 /Hr.
Pay and Perks
What You'll Earn
The pay range for this position is $20.00-$22.00 per hour, depending on experience, skills, and certifications.
Entry-level team members start at the beginning of the pay range, with regular opportunities for pay increases as they grow.
Perks That Make a Difference
Tuition reimbursement program for students
Referral bonus program
Pay raises for top performance and certifications
FREE employee wellness program
Voluntary Aflac supplemental insurance plans at discounted rates
Discounts on pet insurance and products and services through LifeMart
Voluntary 401(k)
Paid sick leave as required by State law
Health, dental, vision and basic life and DD&D insurance are available for employees who regularly work full time (32+ hours per week)
Ongoing professional development and opportunities to grow - experienced coaches may move into competitive or cheer programs
What You'll Gain
Experience that shines -
Skillsets developed in this environment are transferable to many industries and careers, especially those involving working with children.
An active lifestyle -
Skip the desk and stay moving as you flip, spot, and stretch alongside your athletes.
Paid training + growth -
We'll teach you everything you need to feel confident, with opportunities to grow into advanced coaching and even competitive programs.
Mentorship and leadership -
Learn from experienced coaches who want to see you succeed and step into leadership roles.
Feel-good impact -
Be the reason a child masters a new skill, gains confidence, and has FUN in the gym.
Teamwork and community -
Join a supportive, high-energy crew that celebrates wins together and makes a difference in the kids' lives.
Ready to Make a Difference?
Equal Opportunity Employer
Metro Gymnastics is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.
Join Our Team at Metro Gymnastics!
Metro Gymnastics is currently hiring a
Front Desk Associate
to be the welcoming face of our gym. This role is perfect for someone who enjoys working with children and families, delivers excellent customer service, and brings positive energy to everything they do. In addition, this role will actively be talking to customers to help us reach our enrollment goals.
Pay:
$20 - $22/hour based on experience
Training:
Paid training provided
Gymnastics experience:
Not required
Position Schedule:
Weekends required
Friday from 1:00pm- 7:00pm
Saturday from 8:30am-1pm
Sunday from 8:30am-1pm
Additional hours are preferred for our alternative events when scheduled. These occur Saturday's and Sunday's from 1-6pm.
Your Role
As a Front Desk Team Member, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.
You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is needed-we'll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.
Responsibilities
Welcome students and families to the facility
Register customers for classes, events, and activities
Calculate and process payments
Manage class enrollments and make-ups according to company policies
Maintain accurate customer accounts and attendance records
Answer phone calls, emails, and in-person inquiries
Outbound calls to leads
Communicate customer feedback, concerns, and requests to managers and instructors
Support special events (Birthday Parties, Kid's Night Out, Camps), including:
Registrations and payments
Waivers and sign-in sheets
Attendance tracking and logistical support
Maintain electronic and paper files
Assist with office tasks, holiday decorations, and other duties as needed
Cross-train to assist with classes when necessary
Qualifications
Consistently positive and professional demeanor
Friendly, enthusiastic, and welcoming
Enjoys working with children and families
Reliable, punctual, and dependable
Strong customer service and phone skills
Well-organized and detail-oriented
Ability to read and write in English
Proficient with computers and basic software programs
Experience
Minimum of
1 year of experience
in an office or customer service environment
Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
Experience in sales is a plus but not required
Physical & Schedule Requirements
Reliable transportation
Ability to maintain a consistent work schedule
Ability to lift, carry, push, or pull at least 3 0 pounds
Pay Range
USD $20.00 - USD $22.00 /Hr.
Pay and Perks
What You'll Earn
The pay range for this position is $20.00-$22.00 per hour, depending on experience, skills, and certifications.
Entry-level team members start at the beginning of the pay range, with regular opportunities for pay increases as they grow.
Perks That Make a Difference
Tuition reimbursement program for students
Referral bonus program
Pay raises for top performance and certifications
FREE employee wellness program
Voluntary Aflac supplemental insurance plans at discounted rates
Discounts on pet insurance and products and services through LifeMart
Voluntary 401(k)
Paid sick leave as required by State law
Health, dental, vision and basic life and DD&D insurance are available for employees who regularly work full time (32+ hours per week)
Ongoing professional development and opportunities to grow - experienced coaches may move into competitive or cheer programs
What You'll Gain
Experience that shines -
Skillsets developed in this environment are transferable to many industries and careers, especially those involving working with children.
An active lifestyle -
Skip the desk and stay moving as you flip, spot, and stretch alongside your athletes.
Paid training + growth -
We'll teach you everything you need to feel confident, with opportunities to grow into advanced coaching and even competitive programs.
Mentorship and leadership -
Learn from experienced coaches who want to see you succeed and step into leadership roles.
Feel-good impact -
Be the reason a child masters a new skill, gains confidence, and has FUN in the gym.
Teamwork and community -
Join a supportive, high-energy crew that celebrates wins together and makes a difference in the kids' lives.
Ready to Make a Difference?
Equal Opportunity Employer
Metro Gymnastics is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.