Desktop Support Technician
Software Resources, New York, NY, United States
Software Resources has immediate, long term contract job opportunities for Desktop Support Technicians with a major organization in Orlando, FL.
Candidates need to be open/comfortable with the following:
Desktop Support
Cyber Security (knowledge/interest only)
Cameras (Need to be comfortable going up on an 8-foot ladder)
ccess Control Devices
Need reliable car and open to commuting to various locations (no mileage reimbursement)
****
COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED. ****
We are looking for Desktop Support candidates with hands-on technical support experience and excellent customer service skills. This position is a Monday-Friday onsite.
Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred.
Position Overview:
We are seeking a Desktop Technician with a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction.
Key Responsibilities:
Resolve hardware, software, and connectivity issues for end users on first contact whenever possible.
Document incidents and service requests with clear, concise, and complete information.
Escalate complex or unresolved issues to appropriate internal teams.
Maintain excellent communication and service etiquette, ensuring a positive customer experience.
Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements.
Requirements:
2+ years Desktop Support experience (hands-on).
Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking.
Proven ability to prioritize tasks and resolve issues on first contact.
Excellent written and verbal communication skills.
Customer-focused with a professional and courteous demeanor.
Familiarity with ITSM platforms (specifically ServiceNow) is a plus.
+ or similar certification preferred.
Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
LERT
: Spoofing Scam Advisory
Software Resources has been targeted by spoofing attacks. Scammers impersonating our employees may contact you with fake job offers, asking for personal information. Unfortunately, we cannot completely prevent these fraudulent activities.
Stay Protected
: Verify any communication claiming to be from Software Resources. For your safety, directly confirm the legitimacy of any job offer or inquiry by calling us at 407-515-6020. Do not respond to unsolicited requests without verification.
We value our integrity and urge you not to fall victim to these scams. Always verify by calling us directly at 407-515-6020.
Candidates need to be open/comfortable with the following:
Desktop Support
Cyber Security (knowledge/interest only)
Cameras (Need to be comfortable going up on an 8-foot ladder)
ccess Control Devices
Need reliable car and open to commuting to various locations (no mileage reimbursement)
****
COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED. ****
We are looking for Desktop Support candidates with hands-on technical support experience and excellent customer service skills. This position is a Monday-Friday onsite.
Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred.
Position Overview:
We are seeking a Desktop Technician with a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction.
Key Responsibilities:
Resolve hardware, software, and connectivity issues for end users on first contact whenever possible.
Document incidents and service requests with clear, concise, and complete information.
Escalate complex or unresolved issues to appropriate internal teams.
Maintain excellent communication and service etiquette, ensuring a positive customer experience.
Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements.
Requirements:
2+ years Desktop Support experience (hands-on).
Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking.
Proven ability to prioritize tasks and resolve issues on first contact.
Excellent written and verbal communication skills.
Customer-focused with a professional and courteous demeanor.
Familiarity with ITSM platforms (specifically ServiceNow) is a plus.
+ or similar certification preferred.
Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
LERT
: Spoofing Scam Advisory
Software Resources has been targeted by spoofing attacks. Scammers impersonating our employees may contact you with fake job offers, asking for personal information. Unfortunately, we cannot completely prevent these fraudulent activities.
Stay Protected
: Verify any communication claiming to be from Software Resources. For your safety, directly confirm the legitimacy of any job offer or inquiry by calling us at 407-515-6020. Do not respond to unsolicited requests without verification.
We value our integrity and urge you not to fall victim to these scams. Always verify by calling us directly at 407-515-6020.