ServiceNow Technical Specialist
3B Staffing LLC, Raleigh, NC, United States
Key Responsibilities:
Design and Development:
Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.
Configuration:
Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more.
Integration:
Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.
Troubleshooting and Support:
Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.
Documentation:
Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
Collaboration:
Work closely with business analysts, project managers, and end-users to understand requirements and provide solutions that meet their needs.
Best Practices:
Implement best practices for ServiceNow development and administration, including coding standards, testing procedures, and change management processes.
Upgrades and Maintenance:
Participate in system upgrades and maintenance activities, ensuring minimal disruption to business operations.
Design and Development:
Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.
Configuration:
Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more.
Integration:
Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.
Troubleshooting and Support:
Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.
Documentation:
Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
Collaboration:
Work closely with business analysts, project managers, and end-users to understand requirements and provide solutions that meet their needs.
Best Practices:
Implement best practices for ServiceNow development and administration, including coding standards, testing procedures, and change management processes.
Upgrades and Maintenance:
Participate in system upgrades and maintenance activities, ensuring minimal disruption to business operations.