Cisco Voice Analyst
Sirius Staffing, Lutz, FL, United States
Job Description
Cisco Voice Engineer (UC + Networking | Hybrid)
Sirius Talent is seeking a Cisco Voice Engineer (Unified Communications & Networking) for a long-term contract opportunity in the Tampa, FL area.
This is a hands-on role supporting enterprise voice and collaboration systems while also contributing to network infrastructure initiatives. Ideal for someone with experience in Cisco UC environments who is comfortable troubleshooting VoIP and working with networking components.
Key Responsibilities:
Support and troubleshoot Cisco Unified Communications systems (CUCM, Unity, Webex, Jabber)
Diagnose and resolve VoIP issues including SIP signaling, call quality, and endpoint connectivity
Support Microsoft Teams Calling and Meetings
Assist with Cisco router and switch installations and configurations
Support network connectivity across multiple sites, including occasional on-site infrastructure work
Manage mobile devices, conferencing tools, and AV systems
Provide ticket-based support and end-user assistance
Maintain documentation, standards, and best practices
Required Qualifications:
4+ years of experience in Unified Communications, VoIP, or network support
Hands-on experience with Cisco UC technologies (CUCM, Unity, Webex, or Jabber)
Experience troubleshooting VoIP environments (SIP, call flows, endpoints)
Working knowledge of Cisco routers and switches
Familiarity with routing protocols (OSPF preferred, BGP a plus)
Experience in a ticket-driven support environment
Preferred Qualifications:
Experience with Microsoft Teams Calling and Meetings
Exposure to Contact Center systems
Understanding of LAN/WAN and client/server environments
Experience with video conferencing, AV systems, or digital signage
Mobile device support experience (iPhones, service plans)
Work Environment:
Hybrid schedule (onsite Monday-Thursday, remote Fridays)
Occasional travel to support infrastructure at local facilities
Collaborative, fast-paced environment supporting critical systems
Equal Opportunity Employer - Sirius Talent considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
Meet Your Recruiter
Kattie Carnes
Cisco Voice Engineer (UC + Networking | Hybrid)
Sirius Talent is seeking a Cisco Voice Engineer (Unified Communications & Networking) for a long-term contract opportunity in the Tampa, FL area.
This is a hands-on role supporting enterprise voice and collaboration systems while also contributing to network infrastructure initiatives. Ideal for someone with experience in Cisco UC environments who is comfortable troubleshooting VoIP and working with networking components.
Key Responsibilities:
Support and troubleshoot Cisco Unified Communications systems (CUCM, Unity, Webex, Jabber)
Diagnose and resolve VoIP issues including SIP signaling, call quality, and endpoint connectivity
Support Microsoft Teams Calling and Meetings
Assist with Cisco router and switch installations and configurations
Support network connectivity across multiple sites, including occasional on-site infrastructure work
Manage mobile devices, conferencing tools, and AV systems
Provide ticket-based support and end-user assistance
Maintain documentation, standards, and best practices
Required Qualifications:
4+ years of experience in Unified Communications, VoIP, or network support
Hands-on experience with Cisco UC technologies (CUCM, Unity, Webex, or Jabber)
Experience troubleshooting VoIP environments (SIP, call flows, endpoints)
Working knowledge of Cisco routers and switches
Familiarity with routing protocols (OSPF preferred, BGP a plus)
Experience in a ticket-driven support environment
Preferred Qualifications:
Experience with Microsoft Teams Calling and Meetings
Exposure to Contact Center systems
Understanding of LAN/WAN and client/server environments
Experience with video conferencing, AV systems, or digital signage
Mobile device support experience (iPhones, service plans)
Work Environment:
Hybrid schedule (onsite Monday-Thursday, remote Fridays)
Occasional travel to support infrastructure at local facilities
Collaborative, fast-paced environment supporting critical systems
Equal Opportunity Employer - Sirius Talent considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
Meet Your Recruiter
Kattie Carnes