Digital Collaboration/ Cisco Voice Analyst

Job Description

Digital Collaboration/ Cisco Voice Analyst
Location: Tampa, FL
Duration: 12 Months
Pay Rate: $28-$30/hr

Job Overview:

We are seeking a

Digital Collaboration / Cisco Voice Analyst

to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.

Key Responsibilities:
Provide

Tier 2/3 support

for UC systems (VoIP, contact center, conferencing, collaboration tools)
Troubleshoot and resolve

tickets/incidents

within SLA timelines
Support and maintain:

Cisco UC (CUCM, Unity, Jabber, Webex)
Microsoft Teams (Calling & Meetings)
Video conferencing & AV systems

Manage

mobile devices, plans, and accessories
Maintain documentation, standards, and system procedures
Create and deliver

end-user training materials
Required Experience:
4+ years in

UC / Voice / Telecom / IT Support
Hands-on experience with

VoIP systems and troubleshooting
Experience supporting

enterprise collaboration tools
Preferred Skills:
Cisco UC technologies:

CUCM (Call Manager)
Unity
Webex / Jabber

Microsoft Teams (Calling & Meetings)
Contact Center platforms
Networking fundamentals ( LAN, SIP, VoIP )
Experience with mobile device management (iPhones preferred)
What We're Looking For:
Strong troubleshooting and customer support mindset
Ability to manage multiple tickets and priorities
Clear communicator with business users