Associate Software Developer (DevSupport)
ISN Software, Dallas, TX, United States
Our Company:
ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Position:
The Associate Software Developer - DevSupport position is responsible for supporting the ISNetworld application. As a member of ISN's Product team, you will be exposed to managing tickets, using SQL to identify root causes of issues and troubleshoot as needed.
Who should apply?
Bachelor's degree from an accredited university
Hands on experience in writing complex SQL queries to extract, validate and analyze data for root cause identification
Knowledge of T-SQL; writing queries, stored procedures, and functions
Working knowledge of web development (ASP.NET web forms, MVC, C# or VB.NET a plus)
Excellent verbal and written communication skills
A passion for customer service
Ability to work well in a fast-paced environment
Solid analytical and problem-solving ability
Primary Duties & Responsibilities:
Handle service requests from internal and external users in an efficient and timely manner
Create queries on large data sets
Reverse engineer existing SQL code, data flow and logic
Import and export data on Production databases
Troubleshoot the application to identify root causes of system behavior
Analyze query performance and identify improvement areas
Be able to work with development, QA, business teams and at times directly with customers
Strive to provide the best service to all customers in every situation
Job Location:
3232 McKinney Ave Ste 1500, Dallas, TX 75204.
Employees must be within a commutable distance to the Dallas, TX office. Relocation is required for candidates not already local to the DFW area.
In-office attendance up to two times per week for the first 90 days of employment.
After 90 days completion, you will have an option to work remotely with at least 1 in-person engagement required monthly (team collaboration day, ISN events, team events, performance reviews, etc.).
ISN Benefits*
100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off
0-1 year - 15 day (pro-rated first year)
1-5 years - 20 days
5-10 years - 25 days
10+ years - 30 days
Holidays - 13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
All job offers will be contingent on successful completion of a drug screen and background check.
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#LI-DNI
ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Position:
The Associate Software Developer - DevSupport position is responsible for supporting the ISNetworld application. As a member of ISN's Product team, you will be exposed to managing tickets, using SQL to identify root causes of issues and troubleshoot as needed.
Who should apply?
Bachelor's degree from an accredited university
Hands on experience in writing complex SQL queries to extract, validate and analyze data for root cause identification
Knowledge of T-SQL; writing queries, stored procedures, and functions
Working knowledge of web development (ASP.NET web forms, MVC, C# or VB.NET a plus)
Excellent verbal and written communication skills
A passion for customer service
Ability to work well in a fast-paced environment
Solid analytical and problem-solving ability
Primary Duties & Responsibilities:
Handle service requests from internal and external users in an efficient and timely manner
Create queries on large data sets
Reverse engineer existing SQL code, data flow and logic
Import and export data on Production databases
Troubleshoot the application to identify root causes of system behavior
Analyze query performance and identify improvement areas
Be able to work with development, QA, business teams and at times directly with customers
Strive to provide the best service to all customers in every situation
Job Location:
3232 McKinney Ave Ste 1500, Dallas, TX 75204.
Employees must be within a commutable distance to the Dallas, TX office. Relocation is required for candidates not already local to the DFW area.
In-office attendance up to two times per week for the first 90 days of employment.
After 90 days completion, you will have an option to work remotely with at least 1 in-person engagement required monthly (team collaboration day, ISN events, team events, performance reviews, etc.).
ISN Benefits*
100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off
0-1 year - 15 day (pro-rated first year)
1-5 years - 20 days
5-10 years - 25 days
10+ years - 30 days
Holidays - 13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
All job offers will be contingent on successful completion of a drug screen and background check.
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#LI-DNI